Playing Back Recorded Calls

Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide

Troubleshooting: Why Can’t I Record a Call?

When you record, or attempt to record, a call, the following messages might appear on your screen:

∙If there is insufficient free space on the USB flash drive when you tap Start, recording does not start and the message USB device is full/Recording cancelled displays.

∙If the USB flash drive becomes full during recording, recording stops and the message USB device is full/Recording stopped displays.

∙If you remove the USB flash drive during recording, recording stops and the message USB device removed unsafely/Recording cancelled displays.

∙If you attach an unsupported USB flash drive, the message Unsupported USB device attached displays, along with information about the unsupported product.

When you connect a USB flash drive to your phone, you can play back calls that you recorded on your phone. You can browse the recorded files, stored as .wav files, on the USB flash drive. You can also open, rename, and delete the recorded files.

User Tip: Other Ways to Listen to Recorded Calls

You can play back recorded files on other devices, such as a Windows or Apple based computer using an application capable of playing .wav files. If an error occurs while a recording plays, playing stops.

To browse recorded files:

∙Tap Settings from Home view, and tap Features > Removable Storage Media >

Browse Recordings. A list of recordings displays, as displayed next. If there are no supported

.wav files on the USB flash drive, the message Unsupported .wav file format appears on the screen.

To rename or delete a recording:

1Tap Settings from Home view, and tap Features > Removable Storage Media > Browse

Recordings. If you have a VVX 600, tap from Lines or Calls view, and tap Browse Recordings.

2From the Browse Recordings screen, tap the recording you want to rename or delete.

Polycom, Inc.

vvx 500 specifications

The Polycom VVX 500 is a highly versatile business media phone designed to enhance communication and collaboration in the workplace. Ideal for professionals who require advanced call handling and unified communications, the VVX 500 offers a blend of features and technologies tailored for seamless connectivity and user experience.

One of the standout features of the VVX 500 is its large, high-resolution color touchscreen display. Measuring 3.5 inches, this intuitive interface provides easy access to call features, contacts, and applications, allowing users to navigate through options with minimal effort. The display not only enriches the user experience but also supports a wide range of visual applications that enhance productivity.

Equipped with a powerful audio engine, the VVX 500 delivers exceptional sound quality during calls. It features Polycom's Acoustic Clarity Technology, which ensures clear audio reproduction and reduces background noise, enabling natural conversations even in busy environments. The phone also supports HD Voice, which enhances the clarity of voice transmissions and offers an immersive audio experience.

In terms of connectivity, the VVX 500 is built with dual Gigabit Ethernet ports, allowing for high-speed network access and seamless integration with existing network infrastructure. This ensures that users can take full advantage of high-definition audio and video communication without any lag. The phone is also compatible with Power over Ethernet (PoE), simplifying installation and reducing cable clutter.

The VVX 500 supports a variety of business applications, enabling users to access critical information at their fingertips. This includes integration with Microsoft Exchange and Skype for Business, making it easy to manage calendars and contacts within the phone interface. The phone also features support for various provisioning protocols, simplifying deployment and management in enterprise environments.

Security is a top priority, and the VVX 500 encompasses comprehensive security features, including encryption for voice and signaling data. This ensures that communications remain confidential and safe from potential threats.

As a sophisticated communication tool, the Polycom VVX 500 provides businesses with the capabilities needed to enhance productivity and collaboration. Its combination of advanced features, high-quality audio and visual capabilities, and user-friendly interface makes it an indispensable asset in any professional setting.

Polycom vvx 500 manual Playing Back Recorded Calls, Troubleshooting Why Can’t I Record a Call?

Models: vvx 500

Troubleshooting: Why Can’t I Record a Call?