Software 5.0.0 August 2013 1725-44635-001 Rev D
Trademarks
Contents
Listening to Voicemail
Setting Up and Handling Conference Calls
Changing the Way Calls are Answered
Working with Shared Lines
109
100
102
114
Administrative Tasks 132
Using Power-Saving Mode 129
Who Should Read this Guide?
Conventions Used in this Guide
Terms and Writing Conventions
Information Elements
Soft Keys
Typographic Conventions
Icons Used in this Guide
Typographic Conventions
What’s in This Guide
Related Documents
∙ Setup and maintenance documents
Page
VVX 500 and VVX 600 Phone Features
Understanding Phone Keys and Hardware
Navigating Phone Views
Web Info Attaching Phone Hardware
Troubleshooting Why Can’t I Access a Certain View?
Home View
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Lines View
Additional Lines and Favorites from Home View
Active Call View
Calls View
Understanding Phone Icons and Status Indicators
Phone Icons and Status Indicators
Navigating Your Phone Interface
Navigating Your Phone Interface
Entering Data and Updating Fields
Using the Onscreen Keyboard
Mode and Encoding Options
To use the onscreen keyboard
Using the Dialpad Keys on the Phone Console
Using the Onscreen Keyboard to Enter Information
Using the Dialpad Keys to Enter Information
Cleaning the Touchscreen
Answer To clean the touchscreen
Web Info Using the Utility
Configuring Your Phone Using the Web Configuration Utility
Web Info How to Register Your Phone
Registering the Phone
To access the Web Configuration Utility for your phone
To find your phone’s IP address
Using Basic Features
How Your Phone Handles Calls
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Calls
Answering Another Call
Incoming call from Home view
Answering on a Shared Line
Managing Multiple Calls
Answering Calls Automatically
Call View
Placing Calls
Calling from the Dialer
To display the Dialer, do one of the following
To call from the Recent Calls list
User Tip Choosing URLs or Numbers Mode from the Dialer
To call from the Dialer
To call from your Favorites list
Redialing Numbers
Using Headsets
Ending Calls
To call from your Directory
Enabling Headset Memory Mode
Web Info More Information About Headsets
Troubleshooting Why Doesn’t My Headset Work with My Phone?
Using Bluetooth Headsets with Your VVX 600 Phone
Turning On the Bluetooth Option
Pairing and Connecting Bluetooth Headsets
To pair and connect your Bluetooth headset with your phone
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Handling Calls with Your Bluetooth Headset
Disconnecting and Removing Your Bluetooth Headset
Rejecting Incoming Calls
Responding to Incoming Calls
Ignoring Incoming Calls
To ignore or silence a call
Holding Calls
During Calls
Forwarding Incoming Calls to Another Person
To forward an incoming call to another person
To resume a held call
Transferring Calls
To hold a call
To transfer a call
To set up a conference call
Setting Up and Handling Conference Calls
Setting Up Conference Calls
User Tip Tips for When You Are in Conference Calls
To place a conference call on hold
Holding and Resuming Conference Calls
Ending Conference Calls
To resume a held conference call
To split a conference call
Splitting Conference Calls into Two Held Calls
Managing Conference Call Participants
To manage a participant in a conference call
Power Tip Forwarding Calls on a Call-by-Call Basis
Changing the Way Calls are Answered
Forwarding All Calls to Another Person
To disable call forwarding
Rejecting Calls from a Contact
To forward all calls to another person
Diverting Calls from a Contact to Another Person
Using Do Not Disturb
Tap Auto Divert, and tap Enabled
To divert incoming calls from a contact to another person
Troubleshooting Why Doesn’t the DND Icon Display?
Timesaver Quick Way to Disable DND on the VVX
To toggle Do Not Disturb on and off
Using Do Not Disturb with Multiple Lines
To enable or disable Do Not Disturb for a particular line
Listening to Voicemail
Viewing Recent Calls
To listen to voicemail messages
Timesaver Quickly Accessing the Recent Calls List
To view your Recent Calls list
To manage a call record
To customize the list
To remove certain calls from the list
Working with Your Contact Directory
To view your Contact Directory
To view contact information
To search for a contact
To dial a contact
To add a contact
To update a contact’s information
To view the Corporate Directory
Working with a Corporate Directory
To delete a contact
To search the Corporate Directory
Changing the Ringer Volume
Controlling What is Heard
Changing the Speaker Volume
Updating the Incoming Call Ringtone
Muting the Microphone
Choosing Where You Hear Sound Effects
Updating a Contact’s Ringtone
To select a ringtone for a contact
Managing Favorites
Favorite
To see your favorites from Lines view
To see your Favorites list
To see your favorites from Home view
To make a contact a Favorite
To reorder your favorites
Working with Shared Lines
To quickly call a favorite
To delete a favorite
Icons and Status Indicators for Shared Lines
Handling Video Calls Without a VVX Camera
Web Info Learning More About the VVX Camera
About Video Calls
Call Window with Far-Side Video
Handling Video During Calls
Call Window with No Video
To view full-screen video
Full Screen Video
Handling a Mixture of Video and Audio-Only Calls
Handling Conference Calls with Video
Viewing All Video Calls on the Full Screen
To exchange video a conference participant
Displaying Video in Normal, Full, and Cropped Modes
Call Window with Normal, Full, and Cropped Video
Troubleshooting Why Can’t I Select the Call Rate I Want?
Using a VVX Camera
Setting the Call Rate for Video Calls
To set the maximum call rate to use for video calls
Understanding the Camera’s LEDs and Messages
Getting Started
First Steps
VVX Camera LEDs
VVX Camera Messages
Message What to Do
Home View with Picture-in-Picture Video
Handling Video Calls
Call Window with Video Soft Key
Stopping the Transmission of Your Video
Call Window with Video Soft Keys
Viewing Full Screen Video
To start or stop your video during a call
To view video on the full screen
To view video in the call window again
To swap where video displays
Handling a Mixture of Video and Non-Video Calls
Swapping Video
Handling Conference Calls with Video
Changing Video Settings
Stopping the Transmission of Your Video for All Calls
Changing the Clarity of Your Video
Changing How You View All Video Calls
Displaying All Incoming Video Calls on the Full Screen
Changing How Non-PIP Video Displays
Changing How PIP Video Displays
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Setting the Call Rate for Video Calls
Placing Audio-Only Calls
To set the maximum bandwidth to use for video calls
Calling Using the H.323 Protocol
Tips for Video Calls
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Using Advanced Features
Using Buddy Lists
To update your presence setting
Updating Your Status
My Status
Blocking Contacts from Viewing Your Status
Setting Up and Managing a Buddy List
To update your Buddy list
User Tip Dialing Buddies
Monitoring Buddies
User Tip How to Access Your Blocked and Watcher Lists
Timesaver How to Quickly Unblock a Contact
To block or unblock a contact from viewing your status
Monitoring Buddies From Your Buddy Status List
Displayed next
Integrating with Microsoft Lync Server
Recording Calls
Web Info How Do I Attach a USB Flash Drive to My Phone?
To record a call
Web Info Which USB Flash Drives Does My Phone Support?
To record a conference
To pause and resume a recording
Troubleshooting Why Can’t I Record a Call?
Playing Back Recorded Calls
User Tip Other Ways to Listen to Recorded Calls
Using the Browser
User Tip How to Listen to Recorded Calls
Navigating the Main Browser
Navigating the Main Browser
Entering Information in the Main Browser
Broadcasting Messages Using Push-to-Talk and Group Paging
Push-to-Talk Mode
Editing Icons in the Main Browser
Tap End PTT
Sending and Receiving PTT Broadcasts
To send a PTT broadcast
Timesaver Automatically Sending a PTT Broadcast
Replying to PTT Broadcasts
Receiving PTT Broadcasts
Changing the Default Channel
Adjusting the Volume of PTT Broadcasts
Changing Where Broadcasts are Played
Ending PTT Broadcasts
Group Paging Mode
Enabling PTT Broadcasts to Play During Active Calls
Sending and Receiving Pages
Receiving Pages
To send a
Changing the Default Paging Group
Adjusting the Volume of Pages
Changing Where Pages are Played
Updating Paging Group Subscriptions
Using the Calendar
Troubleshooting Why Doesn’t the Calendar Display Anymore?
Troubleshooting Why Doesn’t the Calendar Display?
Opening and Closing the Calendar
Navigating Month View
Navigating Day View
Navigating Meeting View
Working with Meeting Reminders
Troubleshooting Why Don’t My Meeting Reminders Display?
Joining Meetings from the Calendar
To join a meeting from a meeting reminder
Using a Mouse and Keyboard with Your Phone
To join a meeting from Meeting view
Starting and Stopping Polycom Desktop Connector
To quit Polycom Desktop Connector
Mapping Function Keys to Your Phone Features
Logging into Phones
To log in to a phone
Logging In and Out of a Phone
Placing Calls from Phones that are in the Logged-Out State
To log out of a phone
To change your user password
Changing Your Password
About Your User Password
Locking the Phone
To lock your phone
Locking and Unlocking Your Phone
Calling and Answering from a Locked Phone
To unlock your phone Tap Unlock
To call an authorized number from a locked phone
Accessing Features with Your Login Credentials
Troubleshooting What Happens if I Can’t Access Features?
To answer a call on a locked phone
Changing the Language on Your Phone
Changing the Time and Date Display
Changing the Backlight
Changing the Background Picture
Web Info Adding a Web Page as the Background on Your Phone
Using One of Your Own Pictures as the Background Picture
User Tip Using Your Phone as a Digital Picture Frame
Displaying Screen Savers
Web Info Supported USB Flash Drives
Setting Up Screen Savers
To set up a screen saver of your pictures
Web Info How Do I Attach a USB Flash Drive?
Using the Phone as a Digital Picture Frame
Tap Screen Saver, and tap Enabled
Interrupting and Disabling Screen Savers
Using Power-Saving Mode
Tapping Icons to Display Your Pictures
Changing Timeouts
User Tip Determining Which Idle Timeout Applies
Changing Your Office Hours
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Investigating Phone Warnings
Restarting the Phone
Updating Phone Configuration
Testing Phone Hardware
To restart the phone
LED Diagnostics
Governing Law
Service Agreements
Polycom Limited Warranty and Limitation Liability
Limitations of Liability
Exclusions
Warranty Exclusive
Safety, Compliance, and Disposal Information
Part 15 FCC Rules
Modifications
Installation Instructions
Class B Digital Device or Peripheral
Plug Acts as Disconnect Device
CE and Vcci Mark
CE Mark R & TTE Directive EU only
Russian Compliance
New Zealand Telepermit
Operating Ambient Temperatures
∙ Echo Cancellation
Australia
Restriction of Hazardous Substances Directive RoHS
Hearing Aid Compatibility HAC
Waste Electrical and Electronic Equipment Weee
Polycom Take Back Applies to VVX 600 Phones Only