Polycom vvx 500 Handling Video During Calls

Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide

Polycom, Inc. 68

If the far side stops sending video, a ‘no video’ icon displays on your phone, as displayed next. If the far

side is unable to send video, for example, if the far side is video-enabled, but doesn’t have a camera

attached to their phone, a thunderbolt icon displays next to the ‘no video’ icon.

Figure 34: Call Window with No Video

Note: Why Do I See a Different ‘No-Video’ Icon?

Depending on the phone or system that has stopped sending video, you may see a different icon

than the one shown above.

If you place a video call on hold, the person’s video stream stops and is replaced by a paused grayscale

image taken just before you held the call, as displayed next. The person’s video stream returns when you

resume the call.

Figure 35: Held Video Call

Handling Video During Calls

During a video call, you have the option of viewing video on the full screen, displayed next, instead of in

the smaller call window.

Contents

Main Page Contents Using Video and the Polycom VVX Camera ..................................................... 66 3: Page About This Guide Who Should Read this Guide? Conventions Used in this Guide Terms and Writing Conventions Information Elements Typographic Conventions Whats in This Guide Related Documents Page Page Getting Started 1: Understanding Phone Keys and Hardware Navigating Phone Views Home View Page Lines View Active Call View Calls View Understanding Phone Icons and Status Indicators Navigating Your Phone Interface Entering Data and Updating Fields Using the Onscreen Keyboard Page Use the tips in the following table to enter information using the onscreen keyboard. Using the Dialpad Keys on the Phone Console Cleaning the Touchscreen Registering the Phone Configuring Your Phone Using the Web Configuration Utility Page Using Basic Features 2: How Your Phone Handles Calls Answering Calls Answering Another Call Answering on a Shared Line Answering Calls Automatically Managing Multiple Calls Page Placing Calls Calling from the Dialer Placing Calls from Favorites, Recent Call Lists, and Directories Redialing Numbers Ending Calls Using Headsets Enabling Headset Memory Mode Using Bluetooth Headsets with Your VVX 600 Phone Turning On the Bluetooth Option Pairing and Connecting Bluetooth Headsets Page Handling Calls with Your Bluetooth Headset Disconnecting and Removing Your Bluetooth Headset Responding to Incoming Calls Ignoring Incoming Calls Rejecting Incoming Calls Forwarding Incoming Calls to Another Person During Calls Holding Calls Transferring Calls Setting Up and Handling Conference Calls Setting Up Conference Calls Holding and Resuming Conference Calls Ending Conference Calls Splitting Conference Calls into Two Held Calls Managing Conference Call Participants Changing the Way Calls are Answered Forwarding All Calls to Another Person Rejecting Calls from a Contact Diverting Calls from a Contact to Another Person Using Do Not Disturb Page Using Do Not Disturb with Multiple Lines Listening to Voicemail Viewing Recent Calls Page Page Working with Your Contact Directory Page Page Working with a Corporate Directory Controlling What is Heard Updating the Incoming Call Ringtone Changing the Speaker Volume Changing the Ringer Volume Updating a Contacts Ringtone Muting the Microphone Choosing Where You Hear Sound Effects Managing Favorites Page Working with Shared Lines Page Using Video and the Polycom VVX 3: Camera Handling Video Calls Without a VVX Camera About Video Calls Handling Video During Calls Page Handling a Mixture of Video and Audio-Only Calls Handling Conference Calls with Video Viewing All Video Calls on the Full Screen Displaying Video in Normal, Full, and Cropped Modes Setting the Call Rate for Video Calls Using a VVX Camera Getting Started First Steps Understanding the Cameras LEDs and Messages Page About Video Calls Handling Video Calls Stopping the Transmission of Your Video Viewing Full Screen Video Page Swapping Video Handling a Mixture of Video and Non-Video Calls Handling Conference Calls with Video Changing Video Settings Stopping the Transmission of Your Video for All Calls Changing the Clarity of Your Video Changing How You View All Video Calls Displaying All Incoming Video Calls on the Full Screen Changing How Non-PIP Video Displays Changing How PIP Video Displays Page Setting the Call Rate for Video Calls Placing Audio-Only Calls Calling Using the H.323 Protocol Tips for Video Calls Page Using Advanced Features 4: Using Buddy Lists Updating Your Status Setting Up and Managing a Buddy List Blocking Contacts from Viewing Your Status Monitoring Buddies Page Integrating with Microsoft Lync Server Recording Calls Page Playing Back Recorded Calls Using the Browser Navigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending and Receiving PTT Broadcasts Sending PTT Broadcasts Receiving PTT Broadcasts Receiving PTT Broadcasts When You are Not in an Active Call Receiving PTT Broadcasts During Active Calls Replying to PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT Broadcasts Changing Where Broadcasts are Played Changing the Default Channel Updating Channel Subscriptions Group Paging Mode Sending and Receiving Pages Sending Pages Receiving Pages Receiving Pages When You are Not in an Active Call Receiving Pages During Active Calls Adjusting the Volume of Pages Changing Where Pages are Played Changing the Default Paging Group Updating Paging Group Subscriptions Enabling Pages to Play During Active Calls Using the Calendar Opening and Closing the Calendar Navigating Month View Navigating Day View Navigating Meeting View Working with Meeting Reminders Joining Meetings from the Calendar Using a Mouse and Keyboard with Your Phone Starting and Stopping Polycom Desktop Connector How to Use Your Computers Mouse and Keyboard with Your Phone Page Logging into Phones Logging In and Out of a Phone Placing Calls from Phones that are in the Logged-Out State Changing Your Password Locking the Phone About Your User Password Locking and Unlocking Your Phone Calling and Answering from a Locked Phone Accessing Features with Your Login Credentials Customizing the Phones Display 5: Changing the Language on Your Phone Changing the Time and Date Display Changing the Backlight Changing the Background Picture Using One of Your Own Pictures as the Background Picture Displaying Screen Savers Setting Up Screen Savers Interrupting and Disabling Screen Savers Using the Phone as a Digital Picture Frame Using Power-Saving Mode Changing Your Office Hours Changing Timeouts Page Administrative Tasks 6: Investigating Phone Warnings Restarting the Phone Updating Phone Configuration Testing Phone Hardware Page Copyright, Safety, and Regulatory 7: Notices Service Agreements Governing Law Limitations of Liability Polycom Limited Warranty and Limitation Liability Exclusions Warranty Exclusive Safety, Compliance, and Disposal Information Part 15 FCC Rules Class B Digital Device or Peripheral Modifications Installation Instructions Plug Acts as Disconnect Device Industry Canada (IC) CE and VCCI Mark CE Mark R & TTE Directive (EU only) WARNING Electrical Safety Russian Compliance New Zealand Telepermit Special Conditions for this User Guide Australia WARNING FOR ALL POLCOM PHONES THAT USE HANDSETS Operating Ambient Temperatures