Software 5.0.0 August 2013 1725-44635-001 Rev D
Trademarks
Contents
Changing the Way Calls are Answered
Setting Up and Handling Conference Calls
Listening to Voicemail
Working with Shared Lines
102
100
109
114
Using Power-Saving Mode 129
Administrative Tasks 132
Who Should Read this Guide?
Conventions Used in this Guide
Terms and Writing Conventions
Soft Keys
Information Elements
Typographic Conventions
Icons Used in this Guide
Typographic Conventions
Related Documents
What’s in This Guide
∙ Setup and maintenance documents
Page
Understanding Phone Keys and Hardware
VVX 500 and VVX 600 Phone Features
Web Info Attaching Phone Hardware
Navigating Phone Views
Home View
Troubleshooting Why Can’t I Access a Certain View?
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Additional Lines and Favorites from Home View
Lines View
Calls View
Active Call View
Phone Icons and Status Indicators
Understanding Phone Icons and Status Indicators
Navigating Your Phone Interface
Navigating Your Phone Interface
Entering Data and Updating Fields
Mode and Encoding Options
Using the Onscreen Keyboard
To use the onscreen keyboard
Using the Dialpad Keys on the Phone Console
Using the Onscreen Keyboard to Enter Information
Using the Dialpad Keys to Enter Information
Answer To clean the touchscreen
Cleaning the Touchscreen
Web Info How to Register Your Phone
Configuring Your Phone Using the Web Configuration Utility
Web Info Using the Utility
Registering the Phone
To find your phone’s IP address
To access the Web Configuration Utility for your phone
How Your Phone Handles Calls
Using Basic Features
Answering Calls
Troubleshooting Why Doesn’t the Speakerphone Work?
Incoming call from Home view
Answering Another Call
Answering on a Shared Line
Answering Calls Automatically
Managing Multiple Calls
Call View
Placing Calls
Calling from the Dialer
To display the Dialer, do one of the following
To call from the Dialer
User Tip Choosing URLs or Numbers Mode from the Dialer
To call from the Recent Calls list
To call from your Favorites list
Ending Calls
Using Headsets
Redialing Numbers
To call from your Directory
Enabling Headset Memory Mode
Web Info More Information About Headsets
Troubleshooting Why Doesn’t My Headset Work with My Phone?
Turning On the Bluetooth Option
Using Bluetooth Headsets with Your VVX 600 Phone
To pair and connect your Bluetooth headset with your phone
Pairing and Connecting Bluetooth Headsets
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Disconnecting and Removing Your Bluetooth Headset
Handling Calls with Your Bluetooth Headset
Ignoring Incoming Calls
Responding to Incoming Calls
Rejecting Incoming Calls
To ignore or silence a call
Forwarding Incoming Calls to Another Person
During Calls
Holding Calls
To forward an incoming call to another person
To hold a call
Transferring Calls
To resume a held call
To transfer a call
Setting Up Conference Calls
Setting Up and Handling Conference Calls
To set up a conference call
User Tip Tips for When You Are in Conference Calls
Ending Conference Calls
Holding and Resuming Conference Calls
To place a conference call on hold
To resume a held conference call
Managing Conference Call Participants
Splitting Conference Calls into Two Held Calls
To split a conference call
To manage a participant in a conference call
Power Tip Forwarding Calls on a Call-by-Call Basis
Changing the Way Calls are Answered
Forwarding All Calls to Another Person
To disable call forwarding
Rejecting Calls from a Contact
To forward all calls to another person
Tap Auto Divert, and tap Enabled
Using Do Not Disturb
Diverting Calls from a Contact to Another Person
To divert incoming calls from a contact to another person
Troubleshooting Why Doesn’t the DND Icon Display?
Timesaver Quick Way to Disable DND on the VVX
To toggle Do Not Disturb on and off
Using Do Not Disturb with Multiple Lines
To enable or disable Do Not Disturb for a particular line
Listening to Voicemail
To listen to voicemail messages
Viewing Recent Calls
Timesaver Quickly Accessing the Recent Calls List
To view your Recent Calls list
To manage a call record
To remove certain calls from the list
To customize the list
Working with Your Contact Directory
To view your Contact Directory
To view contact information
To search for a contact
To dial a contact
To add a contact
To update a contact’s information
To delete a contact
Working with a Corporate Directory
To view the Corporate Directory
To search the Corporate Directory
Changing the Speaker Volume
Controlling What is Heard
Changing the Ringer Volume
Updating the Incoming Call Ringtone
Updating a Contact’s Ringtone
Choosing Where You Hear Sound Effects
Muting the Microphone
To select a ringtone for a contact
Favorite
Managing Favorites
To see your favorites from Home view
To see your Favorites list
To see your favorites from Lines view
To make a contact a Favorite
To quickly call a favorite
Working with Shared Lines
To reorder your favorites
To delete a favorite
Icons and Status Indicators for Shared Lines
Web Info Learning More About the VVX Camera
Handling Video Calls Without a VVX Camera
Call Window with Far-Side Video
About Video Calls
Call Window with No Video
Handling Video During Calls
Full Screen Video
To view full-screen video
Handling Conference Calls with Video
Handling a Mixture of Video and Audio-Only Calls
To exchange video a conference participant
Viewing All Video Calls on the Full Screen
Call Window with Normal, Full, and Cropped Video
Displaying Video in Normal, Full, and Cropped Modes
Setting the Call Rate for Video Calls
Using a VVX Camera
Troubleshooting Why Can’t I Select the Call Rate I Want?
To set the maximum call rate to use for video calls
First Steps
Getting Started
Understanding the Camera’s LEDs and Messages
VVX Camera LEDs
Message What to Do
VVX Camera Messages
Home View with Picture-in-Picture Video
Call Window with Video Soft Key
Handling Video Calls
Call Window with Video Soft Keys
Stopping the Transmission of Your Video
To start or stop your video during a call
Viewing Full Screen Video
To view video in the call window again
To view video on the full screen
To swap where video displays
Handling a Mixture of Video and Non-Video Calls
Swapping Video
Handling Conference Calls with Video
Changing Video Settings
Changing the Clarity of Your Video
Stopping the Transmission of Your Video for All Calls
Changing How You View All Video Calls
Displaying All Incoming Video Calls on the Full Screen
Changing How Non-PIP Video Displays
Changing How PIP Video Displays
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Setting the Call Rate for Video Calls
Placing Audio-Only Calls
To set the maximum bandwidth to use for video calls
Tips for Video Calls
Calling Using the H.323 Protocol
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Using Buddy Lists
Using Advanced Features
To update your presence setting
Updating Your Status
My Status
To update your Buddy list
Setting Up and Managing a Buddy List
Blocking Contacts from Viewing Your Status
User Tip Dialing Buddies
Timesaver How to Quickly Unblock a Contact
User Tip How to Access Your Blocked and Watcher Lists
Monitoring Buddies
To block or unblock a contact from viewing your status
Displayed next
Monitoring Buddies From Your Buddy Status List
Integrating with Microsoft Lync Server
Recording Calls
Web Info How Do I Attach a USB Flash Drive to My Phone?
Web Info Which USB Flash Drives Does My Phone Support?
To record a call
To pause and resume a recording
To record a conference
Troubleshooting Why Can’t I Record a Call?
Playing Back Recorded Calls
User Tip Other Ways to Listen to Recorded Calls
User Tip How to Listen to Recorded Calls
Using the Browser
Navigating the Main Browser
Navigating the Main Browser
Push-to-Talk Mode
Broadcasting Messages Using Push-to-Talk and Group Paging
Entering Information in the Main Browser
Editing Icons in the Main Browser
To send a PTT broadcast
Sending and Receiving PTT Broadcasts
Tap End PTT
Timesaver Automatically Sending a PTT Broadcast
Receiving PTT Broadcasts
Replying to PTT Broadcasts
Changing Where Broadcasts are Played
Adjusting the Volume of PTT Broadcasts
Changing the Default Channel
Ending PTT Broadcasts
Group Paging Mode
Enabling PTT Broadcasts to Play During Active Calls
Sending and Receiving Pages
To send a
Receiving Pages
Changing Where Pages are Played
Adjusting the Volume of Pages
Changing the Default Paging Group
Updating Paging Group Subscriptions
Troubleshooting Why Doesn’t the Calendar Display Anymore?
Using the Calendar
Troubleshooting Why Doesn’t the Calendar Display?
Opening and Closing the Calendar
Navigating Month View
Navigating Meeting View
Navigating Day View
Working with Meeting Reminders
Troubleshooting Why Don’t My Meeting Reminders Display?
Joining Meetings from the Calendar
To join a meeting from a meeting reminder
To join a meeting from Meeting view
Using a Mouse and Keyboard with Your Phone
Starting and Stopping Polycom Desktop Connector
To quit Polycom Desktop Connector
Mapping Function Keys to Your Phone Features
Logging into Phones
Placing Calls from Phones that are in the Logged-Out State
Logging In and Out of a Phone
To log in to a phone
To log out of a phone
About Your User Password
Changing Your Password
To change your user password
Locking the Phone
Calling and Answering from a Locked Phone
Locking and Unlocking Your Phone
To lock your phone
To unlock your phone Tap Unlock
Troubleshooting What Happens if I Can’t Access Features?
Accessing Features with Your Login Credentials
To call an authorized number from a locked phone
To answer a call on a locked phone
Changing the Time and Date Display
Changing the Language on Your Phone
Changing the Backlight
Web Info Adding a Web Page as the Background on Your Phone
Changing the Background Picture
Using One of Your Own Pictures as the Background Picture
User Tip Using Your Phone as a Digital Picture Frame
Displaying Screen Savers
To set up a screen saver of your pictures
Setting Up Screen Savers
Web Info Supported USB Flash Drives
Web Info How Do I Attach a USB Flash Drive?
Using the Phone as a Digital Picture Frame
Tap Screen Saver, and tap Enabled
Interrupting and Disabling Screen Savers
Tapping Icons to Display Your Pictures
Using Power-Saving Mode
Changing Timeouts
User Tip Determining Which Idle Timeout Applies
Changing Your Office Hours
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Restarting the Phone
Investigating Phone Warnings
Updating Phone Configuration
Testing Phone Hardware
To restart the phone
LED Diagnostics
Polycom Limited Warranty and Limitation Liability
Service Agreements
Governing Law
Limitations of Liability
Safety, Compliance, and Disposal Information
Warranty Exclusive
Exclusions
Part 15 FCC Rules
Class B Digital Device or Peripheral
Installation Instructions
Modifications
Plug Acts as Disconnect Device
CE Mark R & TTE Directive EU only
CE and Vcci Mark
Russian Compliance
∙ Echo Cancellation
Operating Ambient Temperatures
New Zealand Telepermit
Australia
Waste Electrical and Electronic Equipment Weee
Hearing Aid Compatibility HAC
Restriction of Hazardous Substances Directive RoHS
Polycom Take Back Applies to VVX 600 Phones Only