Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide

analog and USB headset are connected, the USB headset is used. When two USB headsets are connected, the headset you connected first is used.

When you use a headset, you can set up your phone so that all calls use your headset. To enable this feature, see Enabling Headset Memory Mode. When you use a headset that supports electronic hookswitch (EHS), you can use the controls on your headset to answer and end calls. In addition, you may be able to mute calls and control volume from your headset.

VVX 600 phones also support Bluetooth headsets. If your system administrator enables Bluetooth capability for your phone, you can use a Bluetooth device to handle calls. When a Bluetooth headset is

connected and in use, glows blue. When analog, digital, and Bluetooth headsets are connected to your phone, the Bluetooth headset is used. To use a Bluetooth headset, see Using Bluetooth Headsets with Your VVX 600 Phone.

Web Info: More Information About Headsets

∙For information on how to connect a headset to your phone, see the Quick Start Guide for your phone, available by navigating to your phone’s Web page from the Business Media Phones Support page.

∙For information on your headset’s features, as well as how to sync your headset with your phone, see your headset documentation.

∙For a list of supported headsets, see Using Headsets with Polycom Phones (Feature Profile 37477). For detailed information about how to use electronic hookswitch, see Using an Electronic Hookswitch (Technical Bulletin 35150). These documents are available from the Polycom Profiled UC Software Features and Polycom Engineering Advisories and Technical Notifications Support pages.

Troubleshooting: Why Doesn’t My Headset Work with My Phone?

Certain USB headsets—such as those that come with a docking station—have two modes: deskphone and softphone. To work with your phone, your headset must be in softphone mode. If you cannot operate the phone from your headset, it is possible your headset is in deskphone mode. To switch modes, press and hold the headset hookswitch until you hear a sound or message on the headset.

Enabling Headset Memory Mode

This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset. At any time, you can switch to handset or speakerphone mode.

To use Headset Memory Mode, enable and then activate Headset Memory Mode. When Headset

Memory Mode is activated, flashes either green, for analog headsets, or blue, for USB or Bluetooth headsets.

To enable Headset Memory Mode:

1 Tap Settings from Home view, and tap Basic > Preferences > Headset > Headset Memory.

1From the Headset Memory Mode screen, tap Enabled.

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Polycom vvx 500 manual Enabling Headset Memory Mode, Web Info More Information About Headsets
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vvx 500 specifications

The Polycom VVX 500 is a highly versatile business media phone designed to enhance communication and collaboration in the workplace. Ideal for professionals who require advanced call handling and unified communications, the VVX 500 offers a blend of features and technologies tailored for seamless connectivity and user experience.

One of the standout features of the VVX 500 is its large, high-resolution color touchscreen display. Measuring 3.5 inches, this intuitive interface provides easy access to call features, contacts, and applications, allowing users to navigate through options with minimal effort. The display not only enriches the user experience but also supports a wide range of visual applications that enhance productivity.

Equipped with a powerful audio engine, the VVX 500 delivers exceptional sound quality during calls. It features Polycom's Acoustic Clarity Technology, which ensures clear audio reproduction and reduces background noise, enabling natural conversations even in busy environments. The phone also supports HD Voice, which enhances the clarity of voice transmissions and offers an immersive audio experience.

In terms of connectivity, the VVX 500 is built with dual Gigabit Ethernet ports, allowing for high-speed network access and seamless integration with existing network infrastructure. This ensures that users can take full advantage of high-definition audio and video communication without any lag. The phone is also compatible with Power over Ethernet (PoE), simplifying installation and reducing cable clutter.

The VVX 500 supports a variety of business applications, enabling users to access critical information at their fingertips. This includes integration with Microsoft Exchange and Skype for Business, making it easy to manage calendars and contacts within the phone interface. The phone also features support for various provisioning protocols, simplifying deployment and management in enterprise environments.

Security is a top priority, and the VVX 500 encompasses comprehensive security features, including encryption for voice and signaling data. This ensures that communications remain confidential and safe from potential threats.

As a sophisticated communication tool, the Polycom VVX 500 provides businesses with the capabilities needed to enhance productivity and collaboration. Its combination of advanced features, high-quality audio and visual capabilities, and user-friendly interface makes it an indispensable asset in any professional setting.
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