0

 

 

4 – Managing Switches

 

 

 

 

 

 

Downloading a Support File

 

 

 

 

 

 

 

 

 

Table 4-9. Factory Default Configuration Settings (Continued)

 

 

 

 

 

Setting

 

Value

 

 

 

 

Remote Logging

False

 

Remote Logging host IP address

10.0.0.254

 

 

Contact

Undefined

 

NTP Client Enabled

False

 

NTP Server IP Address

10.0.0.254

 

 

Location

Undefined

 

Trap enabled

False

 

Trap Port

162

 

 

Trap Address

Trap 1: 10.0.0.254; Traps 2-5: 0.0.0.0

 

Trap Community

Public

 

Read Community

Public

 

Write community

Private

 

Port State

Online

 

Port Speed

Auto-detect

 

Port Type

GL

 

 

 

 

4.11

Downloading a Support File

The Download Support File menu option assembles all log files and switch memory data into a core dump file (dump_support.tgz). This file can be sent to technical support personnel for troubleshooting switch problems. The menu option is not accessible (displayed) for switches that don't support the download support file function. To create a support file, do the following:

1.On the faceplate display, open the Switch menu, and select Download Support File.

2.In the Download Support File dialog, click the Browse button to define a location for the support file or type the path in the text field.

3.Click the Start button to begin the process of creating and downloading the support file to your workstation. Observe the status in the Status area.

4.After the support file is saved to your workstation, click the Close button to close the Download Support File dialog.

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Q-Logic 59022-11 A 4-13, SANBOX2-16 manual Downloading a Support File