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Siemens 300 Series, 600 Series manual Trunk Queuing, Trunk Callback Queuing

Models: 300 Series

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Trunk Queuing

The Trunk Queuing features complete calls for you to outside numbers when all available trunks (outside lines) have been busy.

Trunk Callback Queuing

Trunk Callback Queuing lets you hang up and have the CBX call you back with triple rings when a trunk becomes free for an outside call. When you then answer, the CBX automatically dials the number.

To queue for a	➩	Listen for the queuing tone.
trunk callback
	➩	Hang up. The Callback status light will turn on.

			Note
			Note
		If you receive a busy tone instead of a queuing
		tone, Trunk Callback Queuing is not available.

To accept the	➩	Listen for the triple rings.
trunk callback
		If you have a display telephone, FREE is
		displayed.
	➩	Answer the telephone. The CBX will automati-
		cally place your call.
		You will hear the external number that you
		called begin to ring.

3–40ROLMphone 300/600 User Guide

Image 104

Siemens 300 Series, 600 Series manual Trunk Queuing, Trunk Callback Queuing

Contents

User Guide ROLMphone 300/600 Seriesfor ROLM 9751 CBX Release GU30-1550-03October Contents ContentsHold Putting a Call on Hold When Your Party Puts You on Hold Chapter 5. Moving Calls Forwarding Fixed Forwarding Appendix C. ROLMphone Differences on Release vi ROLMphone 300/600 User GuideTables TablesTable 1-1. Line Key Status Light Flash Rates viii ROLMphone 300/600 User Guide Figures Figuresx ROLMphone 300/600 User Guide How To Use This Guide ChapterChapter ChapterAppendix A Appendix BAppendix C ROLMphone Differences on Release 9006i brieflyTitle and Description Related PublicationsOrder No xiv ROLMphone 300/600 User Guide Chapter 1 Introduction 1-2 ROLMphone 300/600 User Guide The ROLMphone 300 and 600 Series Figure 1-1. ROLMphone 312L and 624SL Telephones1-4 ROLMphone 300/600 User Guide ROLMphone 300 Series TelephoneFigure 1-2. ROLMphone 312L Telephone ROLMphone 600 Series Telephone Figure 1-3. ROLMphone 624SL TelephoneFigure 1-4. DCO/HRO Module Bays and KEO Connector OptionsData Communications Option Headset/Recorder Option Figure 1-5. Plugging a Headset into the HROElectret Headset Option Figure 1-6. Electret Headset OptionKeyboard Expansion Option Figure 1-7. Keyboard Expansion Option KEOAnalog Adapter Option Figure 1-8. Analog Adapter OptionROLMphone Basics FaceplateLine Keys Multiple Line AppearanceKey Pad DisplayPersonal Identification Number PIN Feature KeysClass of Service Frequently Used Keys 1-16 ROLMphone 300/600 User Guide Feature Access Codes Status Lights SpeakerSpeakerphone Table 1-1. Line Key Status Light Flash RatesVoice Volume Keys Sounds and intercom featuresor Forwarding mode featureSound MeaningTones, cont Intrusion tone followed1-22 ROLMphone 300/600 User Guide Ring VolumeRing Tone Where to Go for Assistance Getting Started 1-24 ROLMphone 300/600 User GuideChapter 2 Using Your Phone Using Your Phone2-2 ROLMphone 300/600 User Guide Quick and Easy Making a Call Answering a Call Using Your Phone2. Using Your Phone You can answer a call in three waysHanging Up by hanging up your handset when you are on a handset callby pressing the line key when you are on a speakerphone call by pressing the Speaker key when you are on a speakerphone callCalling an Extension in Your Telephone System Features Used with Internal CallsInternal Calls 2-8 ROLMphone 300/600 User Guide Station Speed Dialing - lets you set up single-digit codes for frequently dialed extensions or feature access codes, so that you can dial the code instead of the whole extension or feature access code. See “Station Speed Dialing” on page External Calls Calling an Outside NumberFeatures Used with External Calls 2-12 ROLMphone 300/600 User Guide Using the Speaker Using the Speakerphone 2-14 ROLMphone 300/600 User GuideVoice Transmission Muting the Speakerphone Open ListeningMute is also helpful when someone puts you on hold If you have a Mute key, you can press it to turn off theHold Putting a Call on HoldPrivate Hold When Your Party Puts You on HoldHold on Hold The status light flashes next to the line key that Transfer If you have a display telephone, the display notifies you if the extension to which you are transferring the call is in Do Not Disturb mode. If you do not have a display telephone and the extension is in the Do Not Disturb mode, the CBX calls you back after you hang up. When you answer, you are connected with the original party Connect To reconnectPress the CONNECT key with a callUsing Your Mailbox left the message or dials the PhoneMail system 2-24 ROLMphone 300/600 User GuidePage 2-26 ROLMphone 300/600 User Guide Changing Your Telephone’s Ring Tonetone pitches. If you have a display telephone, it Chapter 3 Making Calls Making Calls3-2 ROLMphone 300/600 User Guide Bridged Call Bridging overrides Do Not Disturb mode. See “Do Not Disturb” on page Busy Override Busy Standby Queuing 3-6 ROLMphone 300/600 User GuideCallback Request Press the CLEAR key. DELETED is displayed to confirm the cancellation Conference To determine your position in the conference with a display telephone Press TRANSFR and dial * * 4. The status lightof parties and your position in the conference is 3-10 ROLMphone 300/600 User GuideConsultation If you hang up before reconnecting to the partyby the internal dial tone. The Connect key status use the CONNECT key to alternate between theDirect Station Select DSS To set up a DSS key If you want to clear another D-key, repeat the previous two steps To answer a DSS Press the DSS D- key for that extension. extension To answer a DSSAsk the first party to hold extension duringDirect Trunk Select 3-16 ROLMphone 300/600 User GuideIntercom Features BuzzCommunity Com Group Call Community Com Group Speaker Call Begin speaking. If the other party does not have3-20 ROLMphone 300/600 User Guide message providing your name and the date and Mailbox Reminder Messagetelephone, the system will also leave a reminder Paging Repertory Dialing Repdial CBX Releases 9006.2 and higher require you to press To end setup, press the PROGRAM key. The To dial using a Press the repdial R- keyrepdial key 3-26 ROLMphone 300/600 User GuideSaved Number Redial 3-28 ROLMphone 300/600 User Guide key, or dial # 4. If you have a display telephonestatus light turns off. If you have a display tele Speaker Calls Fixed One-Way Speaker CallOne-Way Speaker Call One-Way Broadcast Speaker Call Two-Way Speaker Call 3-32 ROLMphone 300/600 User GuideSpeaker Call Rejection Station Speed Dialing 3-34 ROLMphone 300/600 User Guidecancel your changes and the enter the sequence To set up a station speed key on a non-display telephone 3-36 ROLMphone 300/600 User GuideTo dial using a 3-38 ROLMphone 300/600 User Guide System Speed Dialing Trunk Queuing Trunk Callback QueuingTo cancel trunk callback queuing from a non-dis- play telephone Trunk Standby QueuingTo cancel trunk callback queuing from a display telephone To cancel trunk Hang upstandby queuing 3-42 ROLMphone 300/600 User GuideChapter 4 Answering Calls Mailbox Reminder Messages and NotificationsReminder Messages and Notifications on Display Phones Displaying Specific Kinds of Messages and Notifications Pickup4-2 ROLMphone 300/600 User Guide Mailbox Reminder Messages and Notifications Reminder Messages and Notifications on Display Phonesthat you want to answer is displayed, press the status light turns off, and the CBX will call backthe party that left the message or the PhoneMail 4-4 ROLMphone 300/600 User GuideDisplay Numbers for CBX Release 9006.3 and Higher Displaying Specific Kinds of Messages and NotificationsDisplay Numbers for CBX Release 9006.1 to 4-6 ROLMphone 300/600 User Guide Reminder Messages and Notifications on Non- Display Phones 4-8 ROLMphone 300/600 User Guide Pickup Group Pickup4-10 ROLMphone 300/600 User Guide Station PickupUniversal Night Answer Chapter 5 Moving Calls Forwarding Fixed Forwarding Variable ForwardingOther Forwarding Options Park System Hold Moving Calls5-2 ROLMphone 300/600 User Guide Forwarding Fixed ForwardingVariable Forwarding 5-4 ROLMphone 300/600 User GuideTo set up Variable Forwarding options on a display phone To forward internal and external calls under all conditionsForward both internal and external calls under all conditions 5. Moving Calls Press PROGRAM. The PROGRAM status light turns offMoving Calls 5-8 ROLMphone 300/600 User Guide key status light and the FORWARD status light Forced Forwarding Other Forwarding OptionsFollow-Me Forwarding Relay Forwarding Forwarding ReturnPark To park a call to another exten- sionDial Hang up Get a dial tone Dial Or, press the PICKUP key, or dial To pick up a call parked on a line that appears on your phone 5-14 ROLMphone 300/600 User GuideSystem Hold 5. Moving CallsTo retrieve a call on system hold 5-16 ROLMphone 300/600 User GuideChapter 6 Blocking Calls Do Not Disturb Privacy Automatic PrivacyBlocking Calls 6. Blocking Calls6-2 ROLMphone 300/600 User Guide Do Not Disturb Press the Do Not Disturb DND key. The DNDPrivacy To cancel Automatic Privacy To turn off AutoDuring a call, press the PRIVACY key, or press matic PrivacyChapter 7 Managerial Features 7-2 ROLMphone 300/600 User Guide Account Number To assign a call to an account during the call 7-4 ROLMphone 300/600 User GuideManagerial Features 7. Managerial FeaturesBad Line Reporting Hunt Groups Pilot Hunt GroupCircular Pattern Station Hunt GroupHunting Patterns Linear Pattern 7-10 ROLMphone 300/600 User Guide SetupRemoving Yourself from a Hunt Group Page You must remove yourself from the hunt group before 7-12 ROLMphone 300/600 User GuideEven if you do not have a station hunt destination, you PIN Authorization Features Class of Service Changeover Follow-Me Forwarding 7-16 ROLMphone 300/600 User GuideTo cancel your Variable Forwarding target from another phone Forced Authorization 7-18 ROLMphone 300/600 User GuideRemote Authorization by the dial tone. If you want, you can now use7-20 ROLMphone 300/600 User Guide Trace Call 7-22 ROLMphone 300/600 User Guide Appendix A Feature Access Codes Feature Access Codes A-1A-2 ROLMphone 300/600 User Guide Account Number Bad Line Reporting Busy Override Buzz Callback Request Feature Access CodesCallback Request - Cancel Changing Ring Tone Class of Service Changeover Direct Trunk Select Forwarding, Fixed Forwarding, Fixed - CancelCommunity Com Group Speaker Call Conference Forwarding, Variable - All Forwarding, Variable - BusyForwarding, Variable - Ring No Answer Forwarding, Variable - Cancel Park Pickup, Group Pickup, Station PIN AuthorizationPIN Authorization - Cancel Forwarding, Variable - External Forwarding, Variable - InternalPrivacy Privacy - Cancel Saved Number Redial Speaker Call, Fixed One-Way Speaker Call, One-WaySpeaker Call, One-Way Broad- cast Station Hunt Group Station Speed DialingSystem Hold System Speed Dialing - First List System Speed Dialing - Second ListTrace Call Universal Night Answer Feature Access Codes A-7A-8 ROLMphone 300/600 User Guide Appendix B Help Help! B-1B-2 ROLMphone 300/600 User Guide Introduction Help! B-3No status lights flash when the telephone is reset Self TestBegin the Self Test Evaluate the Self Test ResultsYour speakerphone turns on and off when the other party is talking Other ProblemsThe telephone does not ring when called, though everything else works B-6 ROLMphone 300/600 User Guide Appendix C ROLMphone Differences on Release ROLMphone Differences on Release 9006i C-1C-2 ROLMphone 300/600 User Guide Introduction ROLMphone Differences on Release 9006i C-3Features that Have Been Changed or Replaced on Release C-4 ROLMphone 300/600 User GuideThe Flash key is replaced entirely by the Transfer key Repdial keys are now set up with the Program key Standby Queuing is now called Trunk Standby Queuing New Features C-8 ROLMphone 300/600 User GuideROLMphone Differences on Release 9006i C-9 C-10 ROLMphone 300/600 User Guide Glossary G-2 ROLMphone 300/600 User Guide Page G-4 ROLMphone 300/600 User Guide Glossary G-5 G-6 ROLMphone 300/600 User Guide Index Community Com Group Speaker Community Com Group SpeakGroup Pickup Page Page Page using your phone TIME key