ROLMphone 300/600 Series
User Guide
for ROLM 9751 CBX Release
GU30-1550-03
October
Contents
Contents
Hold Putting a Call on Hold When Your Party Puts You on Hold
Chapter 5. Moving Calls Forwarding Fixed Forwarding
vi ROLMphone 300/600 User Guide
Appendix C. ROLMphone Differences on Release
Table 1-1. Line Key Status Light Flash Rates
Tables
Tables
viii ROLMphone 300/600 User Guide
Figures
Figures
x ROLMphone 300/600 User Guide
Chapter
How To Use This Guide
Chapter
Chapter
Appendix B
Appendix A
Appendix C
ROLMphone Differences on Release 9006i briefly
Order No
Related Publications
Title and Description
xiv ROLMphone 300/600 User Guide
Chapter 1 Introduction
1-2 ROLMphone 300/600 User Guide
Figure 1-1. ROLMphone 312L and 624SL Telephones
The ROLMphone 300 and 600 Series
Figure 1-2. ROLMphone 312L Telephone
ROLMphone 300 Series Telephone
1-4 ROLMphone 300/600 User Guide
Figure 1-3. ROLMphone 624SL Telephone
ROLMphone 600 Series Telephone
Options
Figure 1-4. DCO/HRO Module Bays and KEO Connector
Data Communications Option
Figure 1-5. Plugging a Headset into the HRO
Headset/Recorder Option
Figure 1-6. Electret Headset Option
Electret Headset Option
Figure 1-7. Keyboard Expansion Option KEO
Keyboard Expansion Option
Figure 1-8. Analog Adapter Option
Analog Adapter Option
Faceplate
ROLMphone Basics
Line Keys
Multiple Line Appearance
Display
Key Pad
Class of Service
Feature Keys
Personal Identification Number PIN
Frequently Used Keys
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Feature Access Codes
Speaker
Status Lights
Speakerphone
Table 1-1. Line Key Status Light Flash Rates
Voice Volume Keys
and intercom features
Sounds
or Forwarding mode
feature
Meaning
Sound
Tones, cont
Intrusion tone followed
Ring Tone
Ring Volume
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Where to Go for Assistance
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Getting Started
Using Your Phone
Chapter 2 Using Your Phone
2-2 ROLMphone 300/600 User Guide
Quick and Easy
Making a Call
Using Your Phone
Answering a Call
2. Using Your Phone
You can answer a call in three ways
by hanging up your handset when you are on a handset call
Hanging Up
by pressing the line key when you are on a speakerphone call
by pressing the Speaker key when you are on a speakerphone call
Internal Calls
Features Used with Internal Calls
Calling an Extension in Your Telephone System
2-8 ROLMphone 300/600 User Guide
Station Speed Dialing - lets you set up single-digit codes for frequently dialed extensions or feature access codes, so that you can dial the code instead of the whole extension or feature access code. See “Station Speed Dialing” on page
Calling an Outside Number
External Calls
Features Used with External Calls
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Using the Speaker
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Using the Speakerphone
Voice Transmission
Open Listening
Muting the Speakerphone
Mute is also helpful when someone puts you on hold
If you have a Mute key, you can press it to turn off the
Putting a Call on Hold
Hold
Hold on Hold
When Your Party Puts You on Hold
Private Hold
The status light flashes next to the line key that
Transfer
If you have a display telephone, the display notifies you if the extension to which you are transferring the call is in Do Not Disturb mode. If you do not have a display telephone and the extension is in the Do Not Disturb mode, the CBX calls you back after you hang up. When you answer, you are connected with the original party
To reconnect
Connect
Press the CONNECT key
with a call
Using Your Mailbox
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left the message or dials the PhoneMail system
Page
tone pitches. If you have a display telephone, it
Changing Your Telephone’s Ring Tone
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Making Calls
Chapter 3 Making Calls
3-2 ROLMphone 300/600 User Guide
Bridged Call
Bridging overrides Do Not Disturb mode. See “Do Not Disturb” on page
Busy Override
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Busy Standby Queuing
Callback Request
Press the CLEAR key. DELETED is displayed to confirm the cancellation
Conference
Press TRANSFR and dial * * 4. The status light
To determine your position in the conference with a display telephone
of parties and your position in the conference is
3-10 ROLMphone 300/600 User Guide
If you hang up before reconnecting to the party
Consultation
by the internal dial tone. The Connect key status
use the CONNECT key to alternate between the
Direct Station Select DSS
To set up a DSS key
If you want to clear another D-key, repeat the previous two steps
To answer a DSS
To answer a DSS Press the DSS D- key for that extension. extension
Ask the first party to hold
extension during
3-16 ROLMphone 300/600 User Guide
Direct Trunk Select
Buzz
Intercom Features
Community Com Group Call
Begin speaking. If the other party does not have
Community Com Group Speaker Call
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telephone, the system will also leave a reminder
Mailbox Reminder Message
message providing your name and the date and
Paging
Repertory Dialing Repdial
CBX Releases 9006.2 and higher require you to press
To end setup, press the PROGRAM key. The
Press the repdial R- key
To dial using a
repdial key
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Saved Number Redial
status light turns off. If you have a display tele
key, or dial # 4. If you have a display telephone
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Fixed One-Way Speaker Call
Speaker Calls
One-Way Speaker Call
One-Way Broadcast Speaker Call
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Two-Way Speaker Call
Speaker Call Rejection
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Station Speed Dialing
cancel your changes and the enter the sequence
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To set up a station speed key on a non-display telephone
To dial using a
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System Speed Dialing
Trunk Callback Queuing
Trunk Queuing
To cancel trunk callback queuing from a display telephone
Trunk Standby Queuing
To cancel trunk callback queuing from a non-dis- play telephone
Hang up
To cancel trunk
standby queuing
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Mailbox Reminder Messages and Notifications
Chapter 4 Answering Calls
Reminder Messages and Notifications on Display Phones
Displaying Specific Kinds of Messages and Notifications Pickup
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Reminder Messages and Notifications on Display Phones
Mailbox Reminder Messages and Notifications
status light turns off, and the CBX will call back
that you want to answer is displayed, press the
the party that left the message or the PhoneMail
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Display Numbers for CBX Release 9006.1 to
Displaying Specific Kinds of Messages and Notifications
Display Numbers for CBX Release 9006.3 and Higher
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Reminder Messages and Notifications on Non- Display Phones
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Group Pickup
Pickup
Universal Night Answer
Station Pickup
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Forwarding Fixed Forwarding Variable Forwarding
Chapter 5 Moving Calls
Other Forwarding Options Park System Hold
Moving Calls
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Fixed Forwarding
Forwarding
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Variable Forwarding
To forward internal and external calls under all conditions
To set up Variable Forwarding options on a display phone
Forward both internal and external calls under all conditions
Moving Calls
Press PROGRAM. The PROGRAM status light turns off
5. Moving Calls
5-8 ROLMphone 300/600 User Guide
key status light and the FORWARD status light
Follow-Me Forwarding
Other Forwarding Options
Forced Forwarding
Forwarding Return
Relay Forwarding
To park a call to another exten- sion
Park
Dial Hang up Get a dial tone Dial Or, press the PICKUP key, or dial
5-14 ROLMphone 300/600 User Guide
To pick up a call parked on a line that appears on your phone
5. Moving Calls
System Hold
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To retrieve a call on system hold
Do Not Disturb Privacy Automatic Privacy
Chapter 6 Blocking Calls
Blocking Calls
6. Blocking Calls
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Press the Do Not Disturb DND key. The DND
Do Not Disturb
Privacy
To cancel
To turn off Auto
Automatic Privacy
During a call, press the PRIVACY key, or press
matic Privacy
Chapter 7 Managerial Features
7-2 ROLMphone 300/600 User Guide
Account Number
7-4 ROLMphone 300/600 User Guide
To assign a call to an account during the call
7. Managerial Features
Managerial Features
Bad Line Reporting
Pilot Hunt Group
Hunt Groups
Hunting Patterns
Station Hunt Group
Circular Pattern
Linear Pattern
Removing Yourself from a Hunt Group
Setup
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Page
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You must remove yourself from the hunt group before
Even if you do not have a station hunt destination, you
PIN Authorization Features
Class of Service Changeover
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Follow-Me Forwarding
To cancel your Variable Forwarding target from another phone
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Forced Authorization
by the dial tone. If you want, you can now use
Remote Authorization
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Trace Call
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Feature Access Codes A-1
Appendix A Feature Access Codes
A-2 ROLMphone 300/600 User Guide
Callback Request - Cancel Changing Ring Tone
Feature Access Codes
Account Number Bad Line Reporting Busy Override Buzz Callback Request
Direct Trunk Select Forwarding, Fixed Forwarding, Fixed - Cancel
Class of Service Changeover
Community Com Group Speaker Call Conference
Forwarding, Variable - All Forwarding, Variable - Busy
Park Pickup, Group Pickup, Station PIN Authorization
Forwarding, Variable - Ring No Answer Forwarding, Variable - Cancel
PIN Authorization - Cancel
Forwarding, Variable - External Forwarding, Variable - Internal
Speaker Call, Fixed One-Way Speaker Call, One-Way
Privacy Privacy - Cancel Saved Number Redial
Speaker Call, One-Way Broad- cast Station Hunt Group
Station Speed Dialing
System Speed Dialing - First List System Speed Dialing - Second List
System Hold
Trace Call Universal Night Answer
Feature Access Codes A-7
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Help! B-1
Appendix B Help
B-2 ROLMphone 300/600 User Guide
Help! B-3
Introduction
Self Test
No status lights flash when the telephone is reset
Begin the Self Test
Evaluate the Self Test Results
The telephone does not ring when called, though everything else works
Other Problems
Your speakerphone turns on and off when the other party is talking
B-6 ROLMphone 300/600 User Guide
ROLMphone Differences on Release 9006i C-1
Appendix C ROLMphone Differences on Release
C-2 ROLMphone 300/600 User Guide
ROLMphone Differences on Release 9006i C-3
Introduction
C-4 ROLMphone 300/600 User Guide
Features that Have Been Changed or Replaced on Release
The Flash key is replaced entirely by the Transfer key
Repdial keys are now set up with the Program key
Standby Queuing is now called Trunk Standby Queuing
C-8 ROLMphone 300/600 User Guide
New Features
ROLMphone Differences on Release 9006i C-9
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Glossary
G-2 ROLMphone 300/600 User Guide
Page
G-4 ROLMphone 300/600 User Guide
Glossary G-5
G-6 ROLMphone 300/600 User Guide
Index
Community Com Group Speak
Community Com Group Speaker
Group Pickup
Page
Page
Page
TIME key
using your phone