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Siemens 300 Series, 600 Series manual Busy Standby Queuing, ROLMphone 300/600 User Guide

Models: 300 Series

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Busy Standby Queuing

With Busy Standby Queuing, you can stay on a line until a busy extension that you are trying to call becomes free. The busy tone changes to music (or a ringing-beep tone), indicating that you are queued. As soon as the extension becomes free, your call will be put through automatically.

To standby	➩	Listen for a busy tone.
queue for an
extension	➩	Stay on the line until you hear music (or a ring-
		ing-beep tone). When the other party hangs up,
		the CBX will complete your call.
To cancel busy		Hang up.
standby queuing	➩	Hang up.

3–6ROLMphone 300/600 User Guide

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Siemens 300 Series, 600 Series manual Busy Standby Queuing, ROLMphone 300/600 User Guide

Contents

for ROLM 9751 CBX Release User GuideROLMphone 300/600 Series GU30-1550-03October Contents ContentsHold Putting a Call on Hold When Your Party Puts You on Hold Chapter 5. Moving Calls Forwarding Fixed Forwarding Appendix C. ROLMphone Differences on Release vi ROLMphone 300/600 User GuideTable 1-1. Line Key Status Light Flash Rates TablesTables viii ROLMphone 300/600 User Guide Figures Figuresx ROLMphone 300/600 User Guide Chapter How To Use This GuideChapter ChapterAppendix C Appendix AAppendix B ROLMphone Differences on Release 9006i brieflyOrder No Related PublicationsTitle and Description xiv ROLMphone 300/600 User Guide Chapter 1 Introduction 1-2 ROLMphone 300/600 User Guide The ROLMphone 300 and 600 Series Figure 1-1. ROLMphone 312L and 624SL TelephonesFigure 1-2. ROLMphone 312L Telephone ROLMphone 300 Series Telephone1-4 ROLMphone 300/600 User Guide ROLMphone 600 Series Telephone Figure 1-3. ROLMphone 624SL TelephoneFigure 1-4. DCO/HRO Module Bays and KEO Connector OptionsData Communications Option Headset/Recorder Option Figure 1-5. Plugging a Headset into the HROElectret Headset Option Figure 1-6. Electret Headset OptionKeyboard Expansion Option Figure 1-7. Keyboard Expansion Option KEOAnalog Adapter Option Figure 1-8. Analog Adapter OptionLine Keys ROLMphone BasicsFaceplate Multiple Line AppearanceKey Pad DisplayClass of Service Feature KeysPersonal Identification Number PIN Frequently Used Keys 1-16 ROLMphone 300/600 User Guide Feature Access Codes Speakerphone Status LightsSpeaker Table 1-1. Line Key Status Light Flash RatesVoice Volume Keys or Forwarding mode Soundsand intercom features featureTones, cont SoundMeaning Intrusion tone followedRing Tone Ring Volume1-22 ROLMphone 300/600 User Guide Where to Go for Assistance Getting Started 1-24 ROLMphone 300/600 User GuideChapter 2 Using Your Phone Using Your Phone2-2 ROLMphone 300/600 User Guide Quick and Easy Making a Call 2. Using Your Phone Answering a CallUsing Your Phone You can answer a call in three waysby pressing the line key when you are on a speakerphone call Hanging Upby hanging up your handset when you are on a handset call by pressing the Speaker key when you are on a speakerphone callInternal Calls Features Used with Internal CallsCalling an Extension in Your Telephone System 2-8 ROLMphone 300/600 User Guide Station Speed Dialing - lets you set up single-digit codes for frequently dialed extensions or feature access codes, so that you can dial the code instead of the whole extension or feature access code. See “Station Speed Dialing” on page External Calls Calling an Outside NumberFeatures Used with External Calls 2-12 ROLMphone 300/600 User Guide Using the Speaker Using the Speakerphone 2-14 ROLMphone 300/600 User GuideVoice Transmission Mute is also helpful when someone puts you on hold Muting the SpeakerphoneOpen Listening If you have a Mute key, you can press it to turn off theHold Putting a Call on HoldHold on Hold When Your Party Puts You on HoldPrivate Hold The status light flashes next to the line key that Transfer If you have a display telephone, the display notifies you if the extension to which you are transferring the call is in Do Not Disturb mode. If you do not have a display telephone and the extension is in the Do Not Disturb mode, the CBX calls you back after you hang up. When you answer, you are connected with the original party Press the CONNECT key ConnectTo reconnect with a callUsing Your Mailbox left the message or dials the PhoneMail system 2-24 ROLMphone 300/600 User GuidePage tone pitches. If you have a display telephone, it Changing Your Telephone’s Ring Tone2-26 ROLMphone 300/600 User Guide Chapter 3 Making Calls Making Calls3-2 ROLMphone 300/600 User Guide Bridged Call Bridging overrides Do Not Disturb mode. See “Do Not Disturb” on page Busy Override Busy Standby Queuing 3-6 ROLMphone 300/600 User GuideCallback Request Press the CLEAR key. DELETED is displayed to confirm the cancellation Conference of parties and your position in the conference is To determine your position in the conference with a display telephonePress TRANSFR and dial * * 4. The status light 3-10 ROLMphone 300/600 User Guideby the internal dial tone. The Connect key status ConsultationIf you hang up before reconnecting to the party use the CONNECT key to alternate between theDirect Station Select DSS To set up a DSS key If you want to clear another D-key, repeat the previous two steps Ask the first party to hold To answer a DSS Press the DSS D- key for that extension. extensionTo answer a DSS extension duringDirect Trunk Select 3-16 ROLMphone 300/600 User GuideIntercom Features BuzzCommunity Com Group Call Community Com Group Speaker Call Begin speaking. If the other party does not have3-20 ROLMphone 300/600 User Guide telephone, the system will also leave a reminder Mailbox Reminder Messagemessage providing your name and the date and Paging Repertory Dialing Repdial CBX Releases 9006.2 and higher require you to press To end setup, press the PROGRAM key. The repdial key To dial using aPress the repdial R- key 3-26 ROLMphone 300/600 User GuideSaved Number Redial status light turns off. If you have a display tele key, or dial # 4. If you have a display telephone3-28 ROLMphone 300/600 User Guide Speaker Calls Fixed One-Way Speaker CallOne-Way Speaker Call One-Way Broadcast Speaker Call Two-Way Speaker Call 3-32 ROLMphone 300/600 User GuideSpeaker Call Rejection Station Speed Dialing 3-34 ROLMphone 300/600 User Guidecancel your changes and the enter the sequence To set up a station speed key on a non-display telephone 3-36 ROLMphone 300/600 User GuideTo dial using a 3-38 ROLMphone 300/600 User Guide System Speed Dialing Trunk Queuing Trunk Callback QueuingTo cancel trunk callback queuing from a display telephone Trunk Standby QueuingTo cancel trunk callback queuing from a non-dis- play telephone standby queuing To cancel trunkHang up 3-42 ROLMphone 300/600 User GuideReminder Messages and Notifications on Display Phones Chapter 4 Answering CallsMailbox Reminder Messages and Notifications Displaying Specific Kinds of Messages and Notifications Pickup4-2 ROLMphone 300/600 User Guide Mailbox Reminder Messages and Notifications Reminder Messages and Notifications on Display Phonesthe party that left the message or the PhoneMail that you want to answer is displayed, press thestatus light turns off, and the CBX will call back 4-4 ROLMphone 300/600 User GuideDisplay Numbers for CBX Release 9006.1 to Displaying Specific Kinds of Messages and NotificationsDisplay Numbers for CBX Release 9006.3 and Higher 4-6 ROLMphone 300/600 User Guide Reminder Messages and Notifications on Non- Display Phones 4-8 ROLMphone 300/600 User Guide Pickup Group PickupUniversal Night Answer Station Pickup4-10 ROLMphone 300/600 User Guide Other Forwarding Options Park System Hold Chapter 5 Moving CallsForwarding Fixed Forwarding Variable Forwarding Moving Calls5-2 ROLMphone 300/600 User Guide Forwarding Fixed ForwardingVariable Forwarding 5-4 ROLMphone 300/600 User GuideTo set up Variable Forwarding options on a display phone To forward internal and external calls under all conditionsForward both internal and external calls under all conditions Moving Calls Press PROGRAM. The PROGRAM status light turns off5. Moving Calls 5-8 ROLMphone 300/600 User Guide key status light and the FORWARD status light Follow-Me Forwarding Other Forwarding OptionsForced Forwarding Relay Forwarding Forwarding ReturnPark To park a call to another exten- sionDial Hang up Get a dial tone Dial Or, press the PICKUP key, or dial To pick up a call parked on a line that appears on your phone 5-14 ROLMphone 300/600 User GuideSystem Hold 5. Moving CallsTo retrieve a call on system hold 5-16 ROLMphone 300/600 User GuideBlocking Calls Chapter 6 Blocking CallsDo Not Disturb Privacy Automatic Privacy 6. Blocking Calls6-2 ROLMphone 300/600 User Guide Do Not Disturb Press the Do Not Disturb DND key. The DNDPrivacy To cancel During a call, press the PRIVACY key, or press Automatic PrivacyTo turn off Auto matic PrivacyChapter 7 Managerial Features 7-2 ROLMphone 300/600 User Guide Account Number To assign a call to an account during the call 7-4 ROLMphone 300/600 User GuideManagerial Features 7. Managerial FeaturesBad Line Reporting Hunt Groups Pilot Hunt GroupHunting Patterns Station Hunt GroupCircular Pattern Linear Pattern Removing Yourself from a Hunt Group Setup7-10 ROLMphone 300/600 User Guide Page You must remove yourself from the hunt group before 7-12 ROLMphone 300/600 User GuideEven if you do not have a station hunt destination, you PIN Authorization Features Class of Service Changeover Follow-Me Forwarding 7-16 ROLMphone 300/600 User GuideTo cancel your Variable Forwarding target from another phone Forced Authorization 7-18 ROLMphone 300/600 User GuideRemote Authorization by the dial tone. If you want, you can now use7-20 ROLMphone 300/600 User Guide Trace Call 7-22 ROLMphone 300/600 User Guide Appendix A Feature Access Codes Feature Access Codes A-1A-2 ROLMphone 300/600 User Guide Callback Request - Cancel Changing Ring Tone Feature Access CodesAccount Number Bad Line Reporting Busy Override Buzz Callback Request Community Com Group Speaker Call Conference Class of Service ChangeoverDirect Trunk Select Forwarding, Fixed Forwarding, Fixed - Cancel Forwarding, Variable - All Forwarding, Variable - BusyPIN Authorization - Cancel Forwarding, Variable - Ring No Answer Forwarding, Variable - CancelPark Pickup, Group Pickup, Station PIN Authorization Forwarding, Variable - External Forwarding, Variable - InternalSpeaker Call, One-Way Broad- cast Station Hunt Group Privacy Privacy - Cancel Saved Number RedialSpeaker Call, Fixed One-Way Speaker Call, One-Way Station Speed DialingTrace Call Universal Night Answer System HoldSystem Speed Dialing - First List System Speed Dialing - Second List Feature Access Codes A-7A-8 ROLMphone 300/600 User Guide Appendix B Help Help! B-1B-2 ROLMphone 300/600 User Guide Introduction Help! B-3Begin the Self Test No status lights flash when the telephone is resetSelf Test Evaluate the Self Test ResultsThe telephone does not ring when called, though everything else works Other ProblemsYour speakerphone turns on and off when the other party is talking B-6 ROLMphone 300/600 User Guide Appendix C ROLMphone Differences on Release ROLMphone Differences on Release 9006i C-1C-2 ROLMphone 300/600 User Guide Introduction ROLMphone Differences on Release 9006i C-3Features that Have Been Changed or Replaced on Release C-4 ROLMphone 300/600 User GuideThe Flash key is replaced entirely by the Transfer key Repdial keys are now set up with the Program key Standby Queuing is now called Trunk Standby Queuing New Features C-8 ROLMphone 300/600 User GuideROLMphone Differences on Release 9006i C-9 C-10 ROLMphone 300/600 User Guide Glossary G-2 ROLMphone 300/600 User Guide Page G-4 ROLMphone 300/600 User Guide Glossary G-5 G-6 ROLMphone 300/600 User Guide Index Community Com Group Speaker Community Com Group SpeakGroup Pickup Page Page Page using your phone TIME key