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Siemens 600 Series, 300 Series manual Introduction, Help! B-3

Models: 300 Series

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Introduction

This section presents some simple procedures that may help you correct problems with ROLMphone 300/600 series telephones.

If you try these steps without success, call your CBX system administrator or the appropriate service personnel.

Help! B–3

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Siemens 600 Series, 300 Series manual Introduction, Help! B-3

Contents

GU30-1550-03 User GuideROLMphone 300/600 Series for ROLM 9751 CBX ReleaseOctober Contents ContentsHold Putting a Call on Hold When Your Party Puts You on Hold Chapter 5. Moving Calls Forwarding Fixed Forwarding vi ROLMphone 300/600 User Guide Appendix C. ROLMphone Differences on ReleaseTables Table 1-1. Line Key Status Light Flash RatesTables viii ROLMphone 300/600 User Guide Figures Figuresx ROLMphone 300/600 User Guide Chapter How To Use This GuideChapter ChapterROLMphone Differences on Release 9006i briefly Appendix AAppendix B Appendix CRelated Publications Order NoTitle and Description xiv ROLMphone 300/600 User Guide Chapter 1 Introduction 1-2 ROLMphone 300/600 User Guide Figure 1-1. ROLMphone 312L and 624SL Telephones The ROLMphone 300 and 600 SeriesROLMphone 300 Series Telephone Figure 1-2. ROLMphone 312L Telephone1-4 ROLMphone 300/600 User Guide Figure 1-3. ROLMphone 624SL Telephone ROLMphone 600 Series TelephoneOptions Figure 1-4. DCO/HRO Module Bays and KEO ConnectorData Communications Option Figure 1-5. Plugging a Headset into the HRO Headset/Recorder OptionFigure 1-6. Electret Headset Option Electret Headset OptionFigure 1-7. Keyboard Expansion Option KEO Keyboard Expansion OptionFigure 1-8. Analog Adapter Option Analog Adapter OptionMultiple Line Appearance ROLMphone BasicsFaceplate Line KeysDisplay Key PadFeature Keys Class of ServicePersonal Identification Number PIN Frequently Used Keys 1-16 ROLMphone 300/600 User Guide Feature Access Codes Table 1-1. Line Key Status Light Flash Rates Status LightsSpeaker SpeakerphoneVoice Volume Keys Sound Soundsand intercom features featureIntrusion tone followed SoundMeaning Tones, contRing Volume Ring Tone1-22 ROLMphone 300/600 User Guide Where to Go for Assistance 1-24 ROLMphone 300/600 User Guide Getting StartedUsing Your Phone Chapter 2 Using Your Phone2-2 ROLMphone 300/600 User Guide Quick and Easy Making a Call You can answer a call in three ways Answering a CallUsing Your Phone 2. Using Your Phoneby pressing the Speaker key when you are on a speakerphone call Hanging Upby hanging up your handset when you are on a handset call by pressing the line key when you are on a speakerphone callFeatures Used with Internal Calls Internal CallsCalling an Extension in Your Telephone System 2-8 ROLMphone 300/600 User Guide Station Speed Dialing - lets you set up single-digit codes for frequently dialed extensions or feature access codes, so that you can dial the code instead of the whole extension or feature access code. See “Station Speed Dialing” on page Calling an Outside Number External CallsFeatures Used with External Calls 2-12 ROLMphone 300/600 User Guide Using the Speaker 2-14 ROLMphone 300/600 User Guide Using the SpeakerphoneVoice Transmission If you have a Mute key, you can press it to turn off the Muting the SpeakerphoneOpen Listening Mute is also helpful when someone puts you on holdPutting a Call on Hold HoldWhen Your Party Puts You on Hold Hold on HoldPrivate Hold The status light flashes next to the line key that Transfer If you have a display telephone, the display notifies you if the extension to which you are transferring the call is in Do Not Disturb mode. If you do not have a display telephone and the extension is in the Do Not Disturb mode, the CBX calls you back after you hang up. When you answer, you are connected with the original party with a call ConnectTo reconnect Press the CONNECT keyUsing Your Mailbox 2-24 ROLMphone 300/600 User Guide left the message or dials the PhoneMail systemPage Changing Your Telephone’s Ring Tone tone pitches. If you have a display telephone, it2-26 ROLMphone 300/600 User Guide Making Calls Chapter 3 Making Calls3-2 ROLMphone 300/600 User Guide Bridged Call Bridging overrides Do Not Disturb mode. See “Do Not Disturb” on page Busy Override 3-6 ROLMphone 300/600 User Guide Busy Standby QueuingCallback Request Press the CLEAR key. DELETED is displayed to confirm the cancellation Conference 3-10 ROLMphone 300/600 User Guide To determine your position in the conference with a display telephonePress TRANSFR and dial * * 4. The status light of parties and your position in the conference isuse the CONNECT key to alternate between the ConsultationIf you hang up before reconnecting to the party by the internal dial tone. The Connect key statusDirect Station Select DSS To set up a DSS key If you want to clear another D-key, repeat the previous two steps extension during To answer a DSS Press the DSS D- key for that extension. extensionTo answer a DSS Ask the first party to hold3-16 ROLMphone 300/600 User Guide Direct Trunk SelectBuzz Intercom FeaturesCommunity Com Group Call Begin speaking. If the other party does not have Community Com Group Speaker Call3-20 ROLMphone 300/600 User Guide Mailbox Reminder Message telephone, the system will also leave a remindermessage providing your name and the date and Paging Repertory Dialing Repdial CBX Releases 9006.2 and higher require you to press To end setup, press the PROGRAM key. The 3-26 ROLMphone 300/600 User Guide To dial using aPress the repdial R- key repdial keySaved Number Redial key, or dial # 4. If you have a display telephone status light turns off. If you have a display tele3-28 ROLMphone 300/600 User Guide Fixed One-Way Speaker Call Speaker CallsOne-Way Speaker Call One-Way Broadcast Speaker Call 3-32 ROLMphone 300/600 User Guide Two-Way Speaker CallSpeaker Call Rejection 3-34 ROLMphone 300/600 User Guide Station Speed Dialingcancel your changes and the enter the sequence 3-36 ROLMphone 300/600 User Guide To set up a station speed key on a non-display telephoneTo dial using a 3-38 ROLMphone 300/600 User Guide System Speed Dialing Trunk Callback Queuing Trunk QueuingTrunk Standby Queuing To cancel trunk callback queuing from a display telephoneTo cancel trunk callback queuing from a non-dis- play telephone 3-42 ROLMphone 300/600 User Guide To cancel trunkHang up standby queuingDisplaying Specific Kinds of Messages and Notifications Pickup Chapter 4 Answering CallsMailbox Reminder Messages and Notifications Reminder Messages and Notifications on Display Phones4-2 ROLMphone 300/600 User Guide Reminder Messages and Notifications on Display Phones Mailbox Reminder Messages and Notifications4-4 ROLMphone 300/600 User Guide that you want to answer is displayed, press thestatus light turns off, and the CBX will call back the party that left the message or the PhoneMailDisplaying Specific Kinds of Messages and Notifications Display Numbers for CBX Release 9006.1 toDisplay Numbers for CBX Release 9006.3 and Higher 4-6 ROLMphone 300/600 User Guide Reminder Messages and Notifications on Non- Display Phones 4-8 ROLMphone 300/600 User Guide Group Pickup PickupStation Pickup Universal Night Answer4-10 ROLMphone 300/600 User Guide Moving Calls Chapter 5 Moving CallsForwarding Fixed Forwarding Variable Forwarding Other Forwarding Options Park System Hold5-2 ROLMphone 300/600 User Guide Fixed Forwarding Forwarding5-4 ROLMphone 300/600 User Guide Variable ForwardingTo forward internal and external calls under all conditions To set up Variable Forwarding options on a display phoneForward both internal and external calls under all conditions Press PROGRAM. The PROGRAM status light turns off Moving Calls5. Moving Calls 5-8 ROLMphone 300/600 User Guide key status light and the FORWARD status light Other Forwarding Options Follow-Me ForwardingForced Forwarding Forwarding Return Relay ForwardingTo park a call to another exten- sion ParkDial Hang up Get a dial tone Dial Or, press the PICKUP key, or dial 5-14 ROLMphone 300/600 User Guide To pick up a call parked on a line that appears on your phone5. Moving Calls System Hold5-16 ROLMphone 300/600 User Guide To retrieve a call on system hold6. Blocking Calls Chapter 6 Blocking CallsDo Not Disturb Privacy Automatic Privacy Blocking Calls6-2 ROLMphone 300/600 User Guide Press the Do Not Disturb DND key. The DND Do Not DisturbPrivacy To cancel matic Privacy Automatic PrivacyTo turn off Auto During a call, press the PRIVACY key, or pressChapter 7 Managerial Features 7-2 ROLMphone 300/600 User Guide Account Number 7-4 ROLMphone 300/600 User Guide To assign a call to an account during the call7. Managerial Features Managerial FeaturesBad Line Reporting Pilot Hunt Group Hunt GroupsStation Hunt Group Hunting PatternsCircular Pattern Linear Pattern Setup Removing Yourself from a Hunt Group7-10 ROLMphone 300/600 User Guide Page 7-12 ROLMphone 300/600 User Guide You must remove yourself from the hunt group beforeEven if you do not have a station hunt destination, you PIN Authorization Features Class of Service Changeover 7-16 ROLMphone 300/600 User Guide Follow-Me ForwardingTo cancel your Variable Forwarding target from another phone 7-18 ROLMphone 300/600 User Guide Forced Authorizationby the dial tone. If you want, you can now use Remote Authorization7-20 ROLMphone 300/600 User Guide Trace Call 7-22 ROLMphone 300/600 User Guide Feature Access Codes A-1 Appendix A Feature Access CodesA-2 ROLMphone 300/600 User Guide Feature Access Codes Callback Request - Cancel Changing Ring ToneAccount Number Bad Line Reporting Busy Override Buzz Callback Request Forwarding, Variable - All Forwarding, Variable - Busy Class of Service ChangeoverDirect Trunk Select Forwarding, Fixed Forwarding, Fixed - Cancel Community Com Group Speaker Call ConferenceForwarding, Variable - External Forwarding, Variable - Internal Forwarding, Variable - Ring No Answer Forwarding, Variable - CancelPark Pickup, Group Pickup, Station PIN Authorization PIN Authorization - CancelStation Speed Dialing Privacy Privacy - Cancel Saved Number RedialSpeaker Call, Fixed One-Way Speaker Call, One-Way Speaker Call, One-Way Broad- cast Station Hunt GroupFeature Access Codes A-7 System HoldSystem Speed Dialing - First List System Speed Dialing - Second List Trace Call Universal Night AnswerA-8 ROLMphone 300/600 User Guide Help! B-1 Appendix B HelpB-2 ROLMphone 300/600 User Guide Help! B-3 IntroductionEvaluate the Self Test Results No status lights flash when the telephone is resetSelf Test Begin the Self TestOther Problems The telephone does not ring when called, though everything else worksYour speakerphone turns on and off when the other party is talking B-6 ROLMphone 300/600 User Guide ROLMphone Differences on Release 9006i C-1 Appendix C ROLMphone Differences on ReleaseC-2 ROLMphone 300/600 User Guide ROLMphone Differences on Release 9006i C-3 IntroductionC-4 ROLMphone 300/600 User Guide Features that Have Been Changed or Replaced on ReleaseThe Flash key is replaced entirely by the Transfer key Repdial keys are now set up with the Program key Standby Queuing is now called Trunk Standby Queuing C-8 ROLMphone 300/600 User Guide New FeaturesROLMphone Differences on Release 9006i C-9 C-10 ROLMphone 300/600 User Guide Glossary G-2 ROLMphone 300/600 User Guide Page G-4 ROLMphone 300/600 User Guide Glossary G-5 G-6 ROLMphone 300/600 User Guide Index Community Com Group Speak Community Com Group SpeakerGroup Pickup Page Page Page TIME key using your phone