for ROLM 9751 CBX Release
User Guide
ROLMphone 300/600 Series
GU30-1550-03
October
Contents
Contents
Hold Putting a Call on Hold When Your Party Puts You on Hold
Chapter 5. Moving Calls Forwarding Fixed Forwarding
Appendix C. ROLMphone Differences on Release
vi ROLMphone 300/600 User Guide
Tables
Table 1-1. Line Key Status Light Flash Rates
Tables
viii ROLMphone 300/600 User Guide
Figures
Figures
x ROLMphone 300/600 User Guide
Chapter
How To Use This Guide
Chapter
Chapter
Appendix C
Appendix A
Appendix B
ROLMphone Differences on Release 9006i briefly
Related Publications
Order No
Title and Description
xiv ROLMphone 300/600 User Guide
Chapter 1 Introduction
1-2 ROLMphone 300/600 User Guide
The ROLMphone 300 and 600 Series
Figure 1-1. ROLMphone 312L and 624SL Telephones
ROLMphone 300 Series Telephone
Figure 1-2. ROLMphone 312L Telephone
1-4 ROLMphone 300/600 User Guide
ROLMphone 600 Series Telephone
Figure 1-3. ROLMphone 624SL Telephone
Figure 1-4. DCO/HRO Module Bays and KEO Connector
Options
Data Communications Option
Headset/Recorder Option
Figure 1-5. Plugging a Headset into the HRO
Electret Headset Option
Figure 1-6. Electret Headset Option
Keyboard Expansion Option
Figure 1-7. Keyboard Expansion Option KEO
Analog Adapter Option
Figure 1-8. Analog Adapter Option
Line Keys
ROLMphone Basics
Faceplate
Multiple Line Appearance
Key Pad
Display
Feature Keys
Class of Service
Personal Identification Number PIN
Frequently Used Keys
1-16 ROLMphone 300/600 User Guide
Feature Access Codes
Speakerphone
Status Lights
Speaker
Table 1-1. Line Key Status Light Flash Rates
Voice Volume Keys
or Forwarding mode
Sounds
and intercom features
feature
Tones, cont
Sound
Meaning
Intrusion tone followed
Ring Volume
Ring Tone
1-22 ROLMphone 300/600 User Guide
Where to Go for Assistance
Getting Started
1-24 ROLMphone 300/600 User Guide
Chapter 2 Using Your Phone
Using Your Phone
2-2 ROLMphone 300/600 User Guide
Quick and Easy
Making a Call
2. Using Your Phone
Answering a Call
Using Your Phone
You can answer a call in three ways
by pressing the line key when you are on a speakerphone call
Hanging Up
by hanging up your handset when you are on a handset call
by pressing the Speaker key when you are on a speakerphone call
Features Used with Internal Calls
Internal Calls
Calling an Extension in Your Telephone System
2-8 ROLMphone 300/600 User Guide
Station Speed Dialing - lets you set up single-digit codes for frequently dialed extensions or feature access codes, so that you can dial the code instead of the whole extension or feature access code. See “Station Speed Dialing” on page
External Calls
Calling an Outside Number
Features Used with External Calls
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Using the Speaker
Using the Speakerphone
2-14 ROLMphone 300/600 User Guide
Voice Transmission
Mute is also helpful when someone puts you on hold
Muting the Speakerphone
Open Listening
If you have a Mute key, you can press it to turn off the
Hold
Putting a Call on Hold
When Your Party Puts You on Hold
Hold on Hold
Private Hold
The status light flashes next to the line key that
Transfer
If you have a display telephone, the display notifies you if the extension to which you are transferring the call is in Do Not Disturb mode. If you do not have a display telephone and the extension is in the Do Not Disturb mode, the CBX calls you back after you hang up. When you answer, you are connected with the original party
Press the CONNECT key
Connect
To reconnect
with a call
Using Your Mailbox
left the message or dials the PhoneMail system
2-24 ROLMphone 300/600 User Guide
Page
Changing Your Telephone’s Ring Tone
tone pitches. If you have a display telephone, it
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Chapter 3 Making Calls
Making Calls
3-2 ROLMphone 300/600 User Guide
Bridged Call
Bridging overrides Do Not Disturb mode. See “Do Not Disturb” on page
Busy Override
Busy Standby Queuing
3-6 ROLMphone 300/600 User Guide
Callback Request
Press the CLEAR key. DELETED is displayed to confirm the cancellation
Conference
of parties and your position in the conference is
To determine your position in the conference with a display telephone
Press TRANSFR and dial * * 4. The status light
3-10 ROLMphone 300/600 User Guide
by the internal dial tone. The Connect key status
Consultation
If you hang up before reconnecting to the party
use the CONNECT key to alternate between the
Direct Station Select DSS
To set up a DSS key
If you want to clear another D-key, repeat the previous two steps
Ask the first party to hold
To answer a DSS Press the DSS D- key for that extension. extension
To answer a DSS
extension during
Direct Trunk Select
3-16 ROLMphone 300/600 User Guide
Intercom Features
Buzz
Community Com Group Call
Community Com Group Speaker Call
Begin speaking. If the other party does not have
3-20 ROLMphone 300/600 User Guide
Mailbox Reminder Message
telephone, the system will also leave a reminder
message providing your name and the date and
Paging
Repertory Dialing Repdial
CBX Releases 9006.2 and higher require you to press
To end setup, press the PROGRAM key. The
repdial key
To dial using a
Press the repdial R- key
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Saved Number Redial
key, or dial # 4. If you have a display telephone
status light turns off. If you have a display tele
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Speaker Calls
Fixed One-Way Speaker Call
One-Way Speaker Call
One-Way Broadcast Speaker Call
Two-Way Speaker Call
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Speaker Call Rejection
Station Speed Dialing
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cancel your changes and the enter the sequence
To set up a station speed key on a non-display telephone
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To dial using a
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System Speed Dialing
Trunk Queuing
Trunk Callback Queuing
Trunk Standby Queuing
To cancel trunk callback queuing from a display telephone
To cancel trunk callback queuing from a non-dis- play telephone
standby queuing
To cancel trunk
Hang up
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Reminder Messages and Notifications on Display Phones
Chapter 4 Answering Calls
Mailbox Reminder Messages and Notifications
Displaying Specific Kinds of Messages and Notifications Pickup
4-2 ROLMphone 300/600 User Guide
Mailbox Reminder Messages and Notifications
Reminder Messages and Notifications on Display Phones
the party that left the message or the PhoneMail
that you want to answer is displayed, press the
status light turns off, and the CBX will call back
4-4 ROLMphone 300/600 User Guide
Displaying Specific Kinds of Messages and Notifications
Display Numbers for CBX Release 9006.1 to
Display Numbers for CBX Release 9006.3 and Higher
4-6 ROLMphone 300/600 User Guide
Reminder Messages and Notifications on Non- Display Phones
4-8 ROLMphone 300/600 User Guide
Pickup
Group Pickup
Station Pickup
Universal Night Answer
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Other Forwarding Options Park System Hold
Chapter 5 Moving Calls
Forwarding Fixed Forwarding Variable Forwarding
Moving Calls
5-2 ROLMphone 300/600 User Guide
Forwarding
Fixed Forwarding
Variable Forwarding
5-4 ROLMphone 300/600 User Guide
To set up Variable Forwarding options on a display phone
To forward internal and external calls under all conditions
Forward both internal and external calls under all conditions
Press PROGRAM. The PROGRAM status light turns off
Moving Calls
5. Moving Calls
5-8 ROLMphone 300/600 User Guide
key status light and the FORWARD status light
Other Forwarding Options
Follow-Me Forwarding
Forced Forwarding
Relay Forwarding
Forwarding Return
Park
To park a call to another exten- sion
Dial Hang up Get a dial tone Dial Or, press the PICKUP key, or dial
To pick up a call parked on a line that appears on your phone
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System Hold
5. Moving Calls
To retrieve a call on system hold
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Blocking Calls
Chapter 6 Blocking Calls
Do Not Disturb Privacy Automatic Privacy
6. Blocking Calls
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Do Not Disturb
Press the Do Not Disturb DND key. The DND
Privacy
To cancel
During a call, press the PRIVACY key, or press
Automatic Privacy
To turn off Auto
matic Privacy
Chapter 7 Managerial Features
7-2 ROLMphone 300/600 User Guide
Account Number
To assign a call to an account during the call
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Managerial Features
7. Managerial Features
Bad Line Reporting
Hunt Groups
Pilot Hunt Group
Station Hunt Group
Hunting Patterns
Circular Pattern
Linear Pattern
Setup
Removing Yourself from a Hunt Group
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Page
You must remove yourself from the hunt group before
7-12 ROLMphone 300/600 User Guide
Even if you do not have a station hunt destination, you
PIN Authorization Features
Class of Service Changeover
Follow-Me Forwarding
7-16 ROLMphone 300/600 User Guide
To cancel your Variable Forwarding target from another phone
Forced Authorization
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Remote Authorization
by the dial tone. If you want, you can now use
7-20 ROLMphone 300/600 User Guide
Trace Call
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Appendix A Feature Access Codes
Feature Access Codes A-1
A-2 ROLMphone 300/600 User Guide
Feature Access Codes
Callback Request - Cancel Changing Ring Tone
Account Number Bad Line Reporting Busy Override Buzz Callback Request
Community Com Group Speaker Call Conference
Class of Service Changeover
Direct Trunk Select Forwarding, Fixed Forwarding, Fixed - Cancel
Forwarding, Variable - All Forwarding, Variable - Busy
PIN Authorization - Cancel
Forwarding, Variable - Ring No Answer Forwarding, Variable - Cancel
Park Pickup, Group Pickup, Station PIN Authorization
Forwarding, Variable - External Forwarding, Variable - Internal
Speaker Call, One-Way Broad- cast Station Hunt Group
Privacy Privacy - Cancel Saved Number Redial
Speaker Call, Fixed One-Way Speaker Call, One-Way
Station Speed Dialing
Trace Call Universal Night Answer
System Hold
System Speed Dialing - First List System Speed Dialing - Second List
Feature Access Codes A-7
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Appendix B Help
Help! B-1
B-2 ROLMphone 300/600 User Guide
Introduction
Help! B-3
Begin the Self Test
No status lights flash when the telephone is reset
Self Test
Evaluate the Self Test Results
Other Problems
The telephone does not ring when called, though everything else works
Your speakerphone turns on and off when the other party is talking
B-6 ROLMphone 300/600 User Guide
Appendix C ROLMphone Differences on Release
ROLMphone Differences on Release 9006i C-1
C-2 ROLMphone 300/600 User Guide
Introduction
ROLMphone Differences on Release 9006i C-3
Features that Have Been Changed or Replaced on Release
C-4 ROLMphone 300/600 User Guide
The Flash key is replaced entirely by the Transfer key
Repdial keys are now set up with the Program key
Standby Queuing is now called Trunk Standby Queuing
New Features
C-8 ROLMphone 300/600 User Guide
ROLMphone Differences on Release 9006i C-9
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Glossary
G-2 ROLMphone 300/600 User Guide
Page
G-4 ROLMphone 300/600 User Guide
Glossary G-5
G-6 ROLMphone 300/600 User Guide
Index
Community Com Group Speaker
Community Com Group Speak
Group Pickup
Page
Page
Page
using your phone
TIME key