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Siemens 600 Series, 300 Series manual Appendix B Help, Help! B-1

Models: 300 Series

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Appendix B Help!

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3

Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–4

Begin the Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–4

Evaluate the Self Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . B–4

Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–5

Help! B–1

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Siemens 600 Series, 300 Series manual Appendix B Help, Help! B-1

Contents

ROLMphone 300/600 Series User Guidefor ROLM 9751 CBX Release GU30-1550-03October Contents ContentsHold Putting a Call on Hold When Your Party Puts You on Hold Chapter 5. Moving Calls Forwarding Fixed Forwarding vi ROLMphone 300/600 User Guide Appendix C. ROLMphone Differences on ReleaseTable 1-1. Line Key Status Light Flash Rates TablesTables viii ROLMphone 300/600 User Guide Figures Figuresx ROLMphone 300/600 User Guide Chapter How To Use This GuideChapter ChapterAppendix B Appendix AAppendix C ROLMphone Differences on Release 9006i brieflyOrder No Related PublicationsTitle and Description xiv ROLMphone 300/600 User Guide Chapter 1 Introduction 1-2 ROLMphone 300/600 User Guide Figure 1-1. ROLMphone 312L and 624SL Telephones The ROLMphone 300 and 600 SeriesFigure 1-2. ROLMphone 312L Telephone ROLMphone 300 Series Telephone1-4 ROLMphone 300/600 User Guide Figure 1-3. ROLMphone 624SL Telephone ROLMphone 600 Series TelephoneOptions Figure 1-4. DCO/HRO Module Bays and KEO ConnectorData Communications Option Figure 1-5. Plugging a Headset into the HRO Headset/Recorder OptionFigure 1-6. Electret Headset Option Electret Headset OptionFigure 1-7. Keyboard Expansion Option KEO Keyboard Expansion OptionFigure 1-8. Analog Adapter Option Analog Adapter OptionFaceplate ROLMphone BasicsLine Keys Multiple Line AppearanceDisplay Key PadClass of Service Feature KeysPersonal Identification Number PIN Frequently Used Keys 1-16 ROLMphone 300/600 User Guide Feature Access Codes Speaker Status LightsSpeakerphone Table 1-1. Line Key Status Light Flash RatesVoice Volume Keys and intercom features Soundsor Forwarding mode featureMeaning SoundTones, cont Intrusion tone followedRing Tone Ring Volume1-22 ROLMphone 300/600 User Guide Where to Go for Assistance 1-24 ROLMphone 300/600 User Guide Getting StartedUsing Your Phone Chapter 2 Using Your Phone2-2 ROLMphone 300/600 User Guide Quick and Easy Making a Call Using Your Phone Answering a Call2. Using Your Phone You can answer a call in three waysby hanging up your handset when you are on a handset call Hanging Upby pressing the line key when you are on a speakerphone call by pressing the Speaker key when you are on a speakerphone callInternal Calls Features Used with Internal CallsCalling an Extension in Your Telephone System 2-8 ROLMphone 300/600 User Guide Station Speed Dialing - lets you set up single-digit codes for frequently dialed extensions or feature access codes, so that you can dial the code instead of the whole extension or feature access code. See “Station Speed Dialing” on page Calling an Outside Number External CallsFeatures Used with External Calls 2-12 ROLMphone 300/600 User Guide Using the Speaker 2-14 ROLMphone 300/600 User Guide Using the SpeakerphoneVoice Transmission Open Listening Muting the SpeakerphoneMute is also helpful when someone puts you on hold If you have a Mute key, you can press it to turn off thePutting a Call on Hold HoldHold on Hold When Your Party Puts You on HoldPrivate Hold The status light flashes next to the line key that Transfer If you have a display telephone, the display notifies you if the extension to which you are transferring the call is in Do Not Disturb mode. If you do not have a display telephone and the extension is in the Do Not Disturb mode, the CBX calls you back after you hang up. When you answer, you are connected with the original party To reconnect ConnectPress the CONNECT key with a callUsing Your Mailbox 2-24 ROLMphone 300/600 User Guide left the message or dials the PhoneMail systemPage tone pitches. If you have a display telephone, it Changing Your Telephone’s Ring Tone2-26 ROLMphone 300/600 User Guide Making Calls Chapter 3 Making Calls3-2 ROLMphone 300/600 User Guide Bridged Call Bridging overrides Do Not Disturb mode. See “Do Not Disturb” on page Busy Override 3-6 ROLMphone 300/600 User Guide Busy Standby QueuingCallback Request Press the CLEAR key. DELETED is displayed to confirm the cancellation Conference Press TRANSFR and dial * * 4. The status light To determine your position in the conference with a display telephoneof parties and your position in the conference is 3-10 ROLMphone 300/600 User GuideIf you hang up before reconnecting to the party Consultationby the internal dial tone. The Connect key status use the CONNECT key to alternate between theDirect Station Select DSS To set up a DSS key If you want to clear another D-key, repeat the previous two steps To answer a DSS To answer a DSS Press the DSS D- key for that extension. extensionAsk the first party to hold extension during3-16 ROLMphone 300/600 User Guide Direct Trunk SelectBuzz Intercom FeaturesCommunity Com Group Call Begin speaking. If the other party does not have Community Com Group Speaker Call3-20 ROLMphone 300/600 User Guide telephone, the system will also leave a reminder Mailbox Reminder Messagemessage providing your name and the date and Paging Repertory Dialing Repdial CBX Releases 9006.2 and higher require you to press To end setup, press the PROGRAM key. The Press the repdial R- key To dial using arepdial key 3-26 ROLMphone 300/600 User GuideSaved Number Redial status light turns off. If you have a display tele key, or dial # 4. If you have a display telephone3-28 ROLMphone 300/600 User Guide Fixed One-Way Speaker Call Speaker CallsOne-Way Speaker Call One-Way Broadcast Speaker Call 3-32 ROLMphone 300/600 User Guide Two-Way Speaker CallSpeaker Call Rejection 3-34 ROLMphone 300/600 User Guide Station Speed Dialingcancel your changes and the enter the sequence 3-36 ROLMphone 300/600 User Guide To set up a station speed key on a non-display telephoneTo dial using a 3-38 ROLMphone 300/600 User Guide System Speed Dialing Trunk Callback Queuing Trunk QueuingTo cancel trunk callback queuing from a display telephone Trunk Standby QueuingTo cancel trunk callback queuing from a non-dis- play telephone Hang up To cancel trunkstandby queuing 3-42 ROLMphone 300/600 User GuideMailbox Reminder Messages and Notifications Chapter 4 Answering CallsReminder Messages and Notifications on Display Phones Displaying Specific Kinds of Messages and Notifications Pickup4-2 ROLMphone 300/600 User Guide Reminder Messages and Notifications on Display Phones Mailbox Reminder Messages and Notificationsstatus light turns off, and the CBX will call back that you want to answer is displayed, press thethe party that left the message or the PhoneMail 4-4 ROLMphone 300/600 User GuideDisplay Numbers for CBX Release 9006.1 to Displaying Specific Kinds of Messages and NotificationsDisplay Numbers for CBX Release 9006.3 and Higher 4-6 ROLMphone 300/600 User Guide Reminder Messages and Notifications on Non- Display Phones 4-8 ROLMphone 300/600 User Guide Group Pickup PickupUniversal Night Answer Station Pickup4-10 ROLMphone 300/600 User Guide Forwarding Fixed Forwarding Variable Forwarding Chapter 5 Moving CallsOther Forwarding Options Park System Hold Moving Calls5-2 ROLMphone 300/600 User Guide Fixed Forwarding Forwarding5-4 ROLMphone 300/600 User Guide Variable ForwardingTo forward internal and external calls under all conditions To set up Variable Forwarding options on a display phoneForward both internal and external calls under all conditions Moving Calls Press PROGRAM. The PROGRAM status light turns off5. Moving Calls 5-8 ROLMphone 300/600 User Guide key status light and the FORWARD status light Follow-Me Forwarding Other Forwarding OptionsForced Forwarding Forwarding Return Relay ForwardingTo park a call to another exten- sion ParkDial Hang up Get a dial tone Dial Or, press the PICKUP key, or dial 5-14 ROLMphone 300/600 User Guide To pick up a call parked on a line that appears on your phone5. Moving Calls System Hold5-16 ROLMphone 300/600 User Guide To retrieve a call on system holdDo Not Disturb Privacy Automatic Privacy Chapter 6 Blocking CallsBlocking Calls 6. Blocking Calls6-2 ROLMphone 300/600 User Guide Press the Do Not Disturb DND key. The DND Do Not DisturbPrivacy To cancel To turn off Auto Automatic PrivacyDuring a call, press the PRIVACY key, or press matic PrivacyChapter 7 Managerial Features 7-2 ROLMphone 300/600 User Guide Account Number 7-4 ROLMphone 300/600 User Guide To assign a call to an account during the call7. Managerial Features Managerial FeaturesBad Line Reporting Pilot Hunt Group Hunt GroupsHunting Patterns Station Hunt GroupCircular Pattern Linear Pattern Removing Yourself from a Hunt Group Setup7-10 ROLMphone 300/600 User Guide Page 7-12 ROLMphone 300/600 User Guide You must remove yourself from the hunt group beforeEven if you do not have a station hunt destination, you PIN Authorization Features Class of Service Changeover 7-16 ROLMphone 300/600 User Guide Follow-Me ForwardingTo cancel your Variable Forwarding target from another phone 7-18 ROLMphone 300/600 User Guide Forced Authorizationby the dial tone. If you want, you can now use Remote Authorization7-20 ROLMphone 300/600 User Guide Trace Call 7-22 ROLMphone 300/600 User Guide Feature Access Codes A-1 Appendix A Feature Access CodesA-2 ROLMphone 300/600 User Guide Callback Request - Cancel Changing Ring Tone Feature Access CodesAccount Number Bad Line Reporting Busy Override Buzz Callback Request Direct Trunk Select Forwarding, Fixed Forwarding, Fixed - Cancel Class of Service ChangeoverCommunity Com Group Speaker Call Conference Forwarding, Variable - All Forwarding, Variable - BusyPark Pickup, Group Pickup, Station PIN Authorization Forwarding, Variable - Ring No Answer Forwarding, Variable - CancelPIN Authorization - Cancel Forwarding, Variable - External Forwarding, Variable - InternalSpeaker Call, Fixed One-Way Speaker Call, One-Way Privacy Privacy - Cancel Saved Number RedialSpeaker Call, One-Way Broad- cast Station Hunt Group Station Speed DialingSystem Speed Dialing - First List System Speed Dialing - Second List System HoldTrace Call Universal Night Answer Feature Access Codes A-7A-8 ROLMphone 300/600 User Guide Help! B-1 Appendix B HelpB-2 ROLMphone 300/600 User Guide Help! B-3 IntroductionSelf Test No status lights flash when the telephone is resetBegin the Self Test Evaluate the Self Test ResultsThe telephone does not ring when called, though everything else works Other ProblemsYour speakerphone turns on and off when the other party is talking B-6 ROLMphone 300/600 User Guide ROLMphone Differences on Release 9006i C-1 Appendix C ROLMphone Differences on ReleaseC-2 ROLMphone 300/600 User Guide ROLMphone Differences on Release 9006i C-3 IntroductionC-4 ROLMphone 300/600 User Guide Features that Have Been Changed or Replaced on ReleaseThe Flash key is replaced entirely by the Transfer key Repdial keys are now set up with the Program key Standby Queuing is now called Trunk Standby Queuing C-8 ROLMphone 300/600 User Guide New FeaturesROLMphone Differences on Release 9006i C-9 C-10 ROLMphone 300/600 User Guide Glossary G-2 ROLMphone 300/600 User Guide Page G-4 ROLMphone 300/600 User Guide Glossary G-5 G-6 ROLMphone 300/600 User Guide Index Community Com Group Speak Community Com Group SpeakerGroup Pickup Page Page Page TIME key using your phone