Glossary
A
access code. A preassigned number that a user dials to access a trunk or a system feature.
account number. A preassigned number that a user dials to assign the call to a specific project, department, or client account. The CBX system administrator can then use the Call Detail Recording (CDR) feature at the CBX to charge the call to the appropriate party.
C
call setup. The process of placing a call, or any activity on a line, prior to the CBX completing a connection to another party.
CBX (Computerized Branch Exchange). CBX is a trademark of Siemens Rolm Communications Inc. It refers to Siemens Rolm’s computerized switching system, which provides telephone and data communications between internal telephones, and between internal telephones and external telephone networks. In general, a business switching system is referred to as a Private Branch Exchange (PBX).
(CDR) Call Detail Recording. A system feature that records call data such as the starting time of the call, elapsed time, digits dialed, trunk used, account code, and the date of the call. Call Detail Recording is available for outgoing calls from internal telephones.
Class of Service (COS). The assignment at the CBX that determines the group of features and trunk access available to a phone.
communication (com) group. A department or common work group whose members can dial each other by using fewer digits than a full extension number.
configuration. A specific hardware and software arrangement that determines the functional characteristics and operation of a CBX or telephone.
Glossary
