9.Perform a soft reset (see “Performing a Soft Reset” on page 349).

10.Restart your computer and make sure the desktop sync software is running.

11.If problems persist and you’re synchronizing through a USB hub, try connecting the sync cable to a different USB port on the hub or directly to your computer’s built-in USB port.

12.If you’re synchronizing through a built-in USB port on the front of your computer, move the sync cable to a USB port on the back of your computer (if your computer has USB ports in both places).

13.For a Windows XP computer only: Uninstall the desktop software that came with your Treo, and then insert the Getting Started CD for Palm Treo 800w smart device, and repeat the installation process.

14.For a Windows XP computer only: Delete the existing partnership between your Treo and your computer and create a new one by doing the following steps in turn:

Disconnect your Treo and your computer from the sync cable.

Right-click the gray ActiveSync icon in the taskbar in the lower-right corner of your computer screen, and then select Open Microsoft ActiveSync.

Click File and then click Delete Mobile Device. When asked to confirm, click Yes.

Connect your Treo and your computer to the sync cable.

When the Synchronization Setup Wizard appears, follow the steps to establish a sync relationship between your Treo and your computer.

15.If your organization uses a firewall or a VPN connection, synchronizing with ActiveSync may not work. For a Windows XP computer only, go to www.microsoft.com and search for the following topics to help with specific firewall setup situations:

ActiveSync USB Connection Troubleshooting Guide

ActiveSync with Sygate Personal Firewall

ActiveSync with Trend Micro PC-cillin Internet Security

ActiveSync with Norton Personal Firewall

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Section 7A: Help

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