362 Section 7A: Help
9. Perform a soft reset (see “Performing a Soft Reset” on page349).
10. Restart your computer and make sure the desktop sync software is running.
11. If problems persist and you’re synchronizing through a USB hub, try connecting the
sync cable to a different USB port on the hub or directly to your computer’s built-in USB
port.
12. If you’re synchronizing through a built-in USB port on the front of your computer, move
the sync cable to a USB port on the back of your computer (if your computer has USB
ports in both places).
13. For a Windows XP computer only: Uninstall the desktop software that came with your
Treo, and then insert the Getting Started CD for Palm Treo 800w smart device, and
repeat the installation process.
14. For a Windows XP computer only: Delete the existing partnership between your Treo
and your computer and create a new one by doing the following steps in turn:
䡲Disconnect your Treo and your computer from the sync cable.
䡲Right-click the gray ActiveSync icon in the taskbar in the lower-right corner of
your computer screen, and then select Open Microsoft ActiveSync.
䡲Click File and then click Delete Mobile Device. When asked to confirm, click Yes.
䡲Connect your Treo and your computer to the sync cable.
䡲When the Synchronization Setup Wizard appears, follow the steps to establish a sync
relationship between your Treo and your computer.
15. If your organization uses a firewall or a VPN connection, synchronizing with ActiveSync
may not work. For a Windows XP computer only, go to www.microsoft.com and search
for the following topics to help with specific firewall setup situations:
䡲ActiveSync USB Connection Troubleshooting Guide
䡲ActiveSync with Sygate Personal Firewall
䡲ActiveSync with Trend Micro PC-cillin Internet Security
䡲ActiveSync with Norton Personal Firewall