Sprint Nextel 800w manual 362

9.Perform a soft reset (see “Performing a Soft Reset” on page 349).

10.Restart your computer and make sure the desktop sync software is running.

11.If problems persist and you’re synchronizing through a USB hub, try connecting the sync cable to a different USB port on the hub or directly to your computer’s built-in USB port.

12.If you’re synchronizing through a built-in USB port on the front of your computer, move the sync cable to a USB port on the back of your computer (if your computer has USB ports in both places).

13.For a Windows XP computer only: Uninstall the desktop software that came with your Treo, and then insert the Getting Started CD for Palm Treo 800w smart device, and repeat the installation process.

14.For a Windows XP computer only: Delete the existing partnership between your Treo and your computer and create a new one by doing the following steps in turn:

■Disconnect your Treo and your computer from the sync cable.

■Right-click the gray ActiveSync icon in the taskbar in the lower-right corner of your computer screen, and then select Open Microsoft ActiveSync.

■Click File and then click Delete Mobile Device. When asked to confirm, click Yes.

■Connect your Treo and your computer to the sync cable.

■When the Synchronization Setup Wizard appears, follow the steps to establish a sync relationship between your Treo and your computer.

15.If your organization uses a firewall or a VPN connection, synchronizing with ActiveSync may not work. For a Windows XP computer only, go to www.microsoft.com and search for the following topics to help with specific firewall setup situations:

■ActiveSync USB Connection Troubleshooting Guide

■ActiveSync with Sygate Personal Firewall

■ActiveSync with Trend Micro PC-cillin Internet Security

■ActiveSync with Norton Personal Firewall

362 Section 7A: Help