Sprint Nextel 800w manual Can’t Send or Receive Text Messages, 358

⬤Press and hold Power/End to turn off your phone. Then press and hold the same button to turn it back on again.

⬤Perform a soft reset (see “Performing a Soft Reset” on page 349).

⬤Confirm that data services are correctly configured on your Treo:

1.Press Start and select Settings.

2.Select the Connections tab, and then select Connections .

3.On the Tasks tab, select Manage existing connections.

4.If Power Vision appears in the list, press OK . If not, contact Sprint for assistance.

I Can’t Send or Receive Text Messages

⬤Make sure your phone is on (see “Turning Your Phone On and Off” on page 35).

⬤Contact Sprint to verify that your plan includes messaging services, that these services have been correctly activated, and that they are available at your location (Sprint should be able to tell you if messaging services have been experiencing transmission delays).

⬤If possible, contact the recipient of the message, and make sure the receiving device can handle the type of message you’re sending.

⬤If a text message arrives but does not display a notification, perform a soft reset (see “Performing a Soft Reset” on page 349).

⬤If your company uses Microsoft System Center Mobile Device Manager, contact your system administrator to find out whether messaging features are disabled on your Treo.

I Can’t Make or Receive Calls Using a Bluetooth Hands-Free Device

Verify all of the following:

⬤The Turn on Bluetooth box is checked in Bluetooth Settings.

⬤Your Bluetooth device is charged and turned on.

⬤Your Treo is within range of the hands-free device. Bluetooth range is up to 30 feet (10 meters) in optimum environmental conditions, which include the absence of obstacles, radio interference from nearby electronic equipment, and other factors.

⬤The Bluetooth Settings screen is closed.

358 Section 7A: Help