Performing a Hard Reset, 350 | Sprint Nextel 800w manual

Performing a Hard Reset

A hard reset erases all personal information, such as appointments, contacts, and tasks, as well as programs you have added, such as third-party software, on your Treo. Never do a hard reset without first trying a soft reset. You can restore previously synchronized information the next time you sync.

Review the following important information before performing a hard reset:

⬤After a hard reset, synchronize to restore your Outlook data, such as Outlook email, Calendar, Contacts, Notes, and Tasks. You can also use the included Sprite Backup utility to restore previously backed up configurations and preferences such as speed-dials, SMS entries, call log information, and personal settings.

⬤Some third-party applications do not create a backup on your computer when you synchronize. If you do a hard reset, you may lose information in these applications and you need to reinstall the application on your Treo after the hard reset. Please contact the developer to find out if your information is backed up during synchronization.

⬤When you synchronize after a hard reset, the Files sync folder reverts to the default folder name.

⬤Your Treo might not reestablish a Sprint Power VisionSM session after a hard reset. To manually establish a new Sprint Power Vision session, open the Web browser to access a Web site.

A hard reset can tell you whether a problem stems from your Treo or from an application installed on it. If you do not experience the problem after you perform a hard reset, the problem may be related to software you installed. See “Third-Party Applications” on page 373 for suggestions on diagnosing third-party software issues.

1.If possible, synchronize your device with your computer so that your device applications and info can be restored by synchronizing again after you perform the hard reset.

2.Remove the battery from your Treo.

3.Press and hold Power/End while reinserting the battery. (See “Replacing the Battery” on page 351 for details.)

350	Section 7A: Help

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Sprint Nextel 800w manual Performing a Hard Reset, 350

Contents

Sprint Service Intellectual Property Notices Page Page Table of Contents Your Sprint Power VisionSM and Other Wireless Connections 3C. Using Messaging 205 211 225 317 293307 Your Resources Index Page Welcome to Sprint Welcome and thank you for choosing Sprint How to Use This Guide For a Quick Introduction Where to Learn MoreWhile Using Your Treo If You Need More Information From the Today Screen on Your Treo Managing Your AccountSprint From Any Other Phone Sprint Operator Services Page Your Setup Page Setting Up Your Palm Treo 800W SmartDevice Setting Up Your Palm Treo 800W Smart Device Hardware Experience SprintSpeed Basics Guide Set Up Your EmailWhat You Need Documentation Software Tip Your Treo Smart Device Front View Device Setup Back View Device Setup Inserting the Battery Charging the Battery Checking Battery Power Maximizing Battery Life Did you know? Setting Up Service Setting Up Service Waking Up the Screen and Turning It Off Power/End Phone/Talk Center Start Calendar InboxTurning Your Palm Treo 800W SmartDevice On and Off Turning Your Phone On and Off Making Your First Call Before You Begin Adjusting Call Volume What’s My Phone Number? Select Preferences Phone Settings Setting Up Your Voicemail To set up your voicemail Sprint Power VisionSM Password Creating Sprint Account PasswordsAccount Password Voicemail Password Connecting to Your Computer Connecting to Your Computer Synchronization Methods Synchronizing With Desktop Sync Software Synchronizing Wirelessly With the Server What Can I Synchronize? Did you know? Computer System Requirements Setting Up Your Computer for SynchronizationInstalling ActiveSync Desktop Software Windows XP Setting Up Windows Mobile Device Center Windows Vista Using the Desktop Sync Software ActiveSync window Synchronizing With a USB Connection Connect the sync cable to the bottom of your Treo Tip Your Palm Treo 800W Smart Device Page Moving Around on Your Palm Treo 800W SmartDevice Moving Around on Your Palm Treo 800W Smart Device Moving Around on the Screen Scrolling Through Screens Closing Screens Highlighting and Selecting Items Using the Softkeys Highlighting Text Selecting Menu Items Selecting Items in a Shortcut Menu Selecting Options in a List Using the Keyboard Understanding the Backlight Entering Lowercase and Uppercase Letters Entering Other Symbols and Accented Characters Entering Numbers, Punctuation, and SymbolsEntering Passwords Tip Or B † ‡ † ‡ Ð Ë ê Symbols and Accented CharactersThen press… To select… Ä â ã å æ Or L Ö ô œ õ Then press… To select… Ü û + E ¼ ½ + R + T + J + H € £ ¥ ¢ + K + N Using the Buttons Opening and Closing Applications Using the Start Menu Closing Applications Using Your Today Screen Did you know? Moving Around on Your Palm Treo 800W Smart Device Using the Phone Features Using the Phone Features Dialing With the Keyboard Accessing Your Today ScreenMaking Calls Dialing by Contact Name Dialing With a Speed-Dial Button Dialing by Company Name Dialing From a Web Page or Message Redialing a Recently Called Number Press Phone/Talk Dialing Using the Onscreen DialPadReceiving Calls Press Power/End Retrieving Voicemail From a Notification Using VoicemailSetting Up Voicemail Retrieving Voicemail Messages From the Today Screen Tip Select Clear Voicemail Icon and then press Center What Can I Do When I’m On a Call?Clearing the Voicemail Icon Returning to a Call From Another Application Ending a Call Saving Phone Numbers Managing Multiple Calls Forwarding Calls Answering a Second Call Call Waiting Making a Second Call Making a Conference Call Using Flash Mode During a CallSelect Send Key Flash to enter Flash mode Setting Up and Managing Speed-Dial Buttons Creating a Speed-Dial Button Systems Arranging Your Speed-Dial Buttons Editing a Speed-Dial ButtonDeleting a Speed-Dial Button Using a Phone Headset You can connect a phone headset for hands-free operation Using the Phone Features Headset Specifications Using a Hands-Free Device With Bluetooth Wireless Technology Before You Begin On the Personal tab, select Sounds & Notifications Customizing Phone SettingsSelecting Ringtones and Vibrate Settings Adjusting Volume Settings 100 Assigning a Picture and Ringtone ID to a Contact Selecting Your Call SettingsUsing the Phone Features 101 Setting Your Dialing Preferences 102 Setting Your Abbreviated Dialing Preferences Using the Phone Features 103 Select the Services tab and Location Privacy Selecting Your Data SettingsSelecting Your Privacy Settings 104 Controlling Your Roaming Experience Selecting Your HAC SettingsUsing the Phone Features 105 106 Feature AvailabilitySetting Roaming Preferences Checking Signal Strength and Phone Status Using the Phone Features 107 108 Using the Phone Features 109 110 Your Sprint Power VisionSM and Other Wireless Connections 112 Sprint Power VisionSM-The Basics Sprint Power VisionSM-The Basics 113 Getting Started With Sprint Power Vision Enabling Sprint Power Vision Sprint Power Vision Symbols on Your Screen Accessing Sprint Power VisionSprint Power Vision Username Sprint Power Vision Billing Information To set up a USB Internet Sharing connection Using Your Palm Treo 800W SmartDevice as a ModemSetting Up an Internet Connection With Your Computer Sprint Power VisionSM-The Basics 117 118 Sprint Power VisionSM-The Basics 119 Using Sprint TVTo access your Sprint TV channels Accessing Pocket Express Information Using Pocket ExpressInitializing Your Pocket Express Service Select Get Pocket Express Sprint Power VisionSM-The Basics 121 Updating Pocket Express Information To manually retrieve updatesTo automatically retrieve updates Set the Frequency and Begin Time Using the Email Features Using the Email Features 123 Getting Started With Email Using the Email Features 125 Microsoft Direct Push Technology 126 Setting Up an Exchange Server AccountSelect ActiveSync Using the Email Features 127 128 Setting a Sync Schedule With an Exchange Server Using the Email Features 129 Select Setup E-mail Setting Up an Imap or POP Email AccountSetting Up Inbox to Work With Common Providers 130 Using the Email Features 131 Setting Up Inbox to Work With Other Providers Using the Email Features 133 Outgoing Smtp mail server Enter the server name 134 Using the Email Features 135 Creating and Sending an Email Message Sending and Receiving Email MessagesSelecting Which Email Account to Use 136 Using the Email Features 137 Select Spell Check Receiving Email Messages 138 Using the Email Features 139 Receiving Attachments 140 Downloading Attachments AutomaticallyCheck the Include file attachments box Adding a Contact From an Email Message Using the Email Features 141Working With Email Messages Adding an Online Address Book Using an Online Address Book 142 Using the Email Features 143 Finding Messages 144 Using Links in MessagesReplying to a Message Forwarding a Message Using Inbox ShortcutsUsing the Email Features 145 Deleting Messages Adding a Signature to Your Messages 146 Customizing Your Inbox Settings Using the Email Features 147 148 Changing Email Download Settings Using the Email Features 149 Tip Setting Email Delivery Preferences Using the Email Features 151 Working With Meeting Invitations 152 Using the Email Features 153 Sending Email Messages From Within Another Application 154 Using Messaging Using Messaging 155 About Messaging 156 Creating and Sending a Text Message Using Messaging 157Sending and Receiving Messages Setting Message Options Select Message Options 158 Using Messaging 159 Receiving Text Messages 160 Using Messaging to ChatViewing a Message Message Status Icons Using Messaging 161Managing Your Messages Deleting Multiple Messages Sorting Your MessagesDeleting a Single Message Select By Date or By Name Customizing Your Messaging Settings Using Messaging 163 Select Live Search Using Windows LiveTMUsing Live Search for Windows Mobile 164 Select Windows Live Select Sign in to Windows Live Setting Up Windows Live MailUsing Messaging 165 166 Using Messaging 167 Using Windows Live MailUsing Windows Live Messenger Select Windows Live Tip Using Messaging 169 170 Browsing the Web Browsing the Web 171 Viewing a Web Press Start and select Internet Explorer Browsing the Web 173 Working With Favorites Press OK to close Internet Explorer Mobile Organizing Your Favorites Creating a FavoriteViewing a Favorite Select New Folder Copying Text From a Web Working With Web PagesDownloading Files and Images From a Web Browsing the Web 177 Customizing Your Internet Explorer Mobile SettingsUsing the History List Select the Memory tab and set any of the following options Searching the Web From Your Today Screen Browsing the Web 179 180 181 Using GPSUsing GPS 182 Finding a Point of InterestFinding a Point of Interest Near Your Current Location Using GPS 183 Finding a Point of Interest Near Another Location 184 Using MapsSelect the Map your current location link Select Sprint Navigation Using Sprint NavigationUsing GPS 185 186 Using Wireless Connections Using Wireless Connections 187 Are there different types of Wi-Fi networks? Connecting to a Wi-Fi NetworkWhy Use a Wi-Fi Connection? 188 Turning the Wi-Fi Feature On and Off Using Wireless Connections 189 190 Wi-Fi Status IconsConnecting to an Open Network Connecting to a Secure Network Using Wireless Connections 191 192 Using Wireless Connections 193 194 Disconnecting From a Wi-Fi NetworkCustomizing Wi-Fi Settings Using Wireless Connections 195 Setting Up a Bluetooth Connection Connecting to Devices With Bluetooth WirelessTechnologyBluetooth status icon 196 Using Wireless Connections 197 Sending Information Over a Bluetooth Connection 198 Using Wireless Connections 199 Receiving Information Over a Bluetooth ConnectionSynchronizing Over a Bluetooth Connection Beaming Information With IR 200 Using Wireless Connections 201 Beaming a Record 202 Receiving Beamed InformationSynchronizing Over an Infrared Connection Your Portable Media Device 204 Synchronizing Your Media Files Synchronizing Your Media Files 205 206 Synchronizing Your Pictures, Videos, and MusicSynchronizing Pictures, Videos, and Music Windows XP Synchronizing Your Media Files 207 Synchronizing Pictures, Videos, and Music Windows Vista 208 Synchronizing Your Media Files 209 210 Working With Your Pictures and Videos Working With Your Pictures and Videos 211 Taking a Picture About Your CameraTaking Pictures and Videos Press Start and select Pictures & Videos Working With Your Pictures and Videos 213 Taking Pictures in Burst Mode Recording a Video Working With Your Pictures and Videos 215 Viewing a Video Viewing Pictures and VideosViewing a Picture 216 Viewing a Slide Show Working With Your Pictures and Videos 217 218 Sending Pictures and VideosOrganizing Pictures and Videos Using a Picture as the Today Screen Background Working With Your Pictures and Videos 219 220 Adding a Picture to a Contact EntryEditing Pictures Working With Your Pictures and Videos 221 Deleting a Picture or VideoRenaming a Picture or Video Customizing Your Pictures & Videos Settings 222 Working With Your Pictures and Videos 223 224 Playing Media Files Playing Media Files 225 AAC AMR QCP 226 Synchronizing Windows Media Player Library Files Playing Media Files 227 228 Playing Media Files Playing Media Files 229 230 Working With Libraries Playing Media Files 231 Working With Playlists Customizing Windows Media Player Mobile Playing Media Files 233 234 Your Wireless Organizer 236 Using the Organizer Features Using the Organizer Features 237 238 ContactsAdding a Contact Select Open Contact Using the Organizer Features 239Viewing or Changing Contact Information Viewing a Map of a Contact’s Address 240 Customizing Contacts Using the Organizer Features 241Deleting a Contact Finding a Contact in an Online Address Book Press Calendar CalendarDisplaying Your Calendar 242 Using the Organizer Features 243 Creating an Appointment 244 Creating an Untimed EventScheduling a Repeating Appointment Adding an Alarm Reminder to an Event Using the Organizer Features 245 246 Sending a Meeting RequestSelect Attendees and then select Add Required Attendee Using the Organizer Features 247 Marking an Event as Sensitive Customizing Calendar Organizing Your ScheduleDeleting an Event 248 Using the Organizer Features 249 250 TasksAdding a Task Checking Off a Task Organizing Your Tasks 252 Deleting a TaskCustomizing Tasks Recording a Voice Note Using the Organizer Features 253Creating a Note Creating a Note From a Template 254 Deleting a Note Using the Organizer Features 255Organizing Your Notes Customizing Notes Select Calculator 256 CalculatorPerforming Calculations Using the Calculator Memory Using the Organizer Features 257 258 Increasing Your Productivity Increasing Your Productivity 259 260 Synchronizing Microsoft Office and Other FilesSynchronizing Files Windows XP Increasing Your Productivity 261 262 Where Are the Changes I Made to My File?Synchronizing Files Windows Vista Word Mobile Increasing Your Productivity 263 264 Creating a Document From a Template Creating a DocumentOpening an Existing Document Select Word Mobile 266 Finding or Replacing Text in a DocumentMoving orCopying Text Formatting Paragraphs and Lists Saving a Copy of a DocumentFormatting Text Increasing Your Productivity 267 Checking Spelling in a Document 268 Increasing Your Productivity 269 Organizing Your DocumentsDeleting a Document 270 PowerPoint MobileCustomizing Word Mobile Playing a Presentation Setting Presentation Playback OptionsSelect PowerPoint Mobile Excel Mobile 272 Increasing Your Productivity 273 Creating a Workbook Select Excel Mobile Creating a Workbook From a Template Increasing Your Productivity 275 Viewing a Workbook 276 Inserting a Function Calculating a SumEntering a Formula Increasing Your Productivity 277 278 Entering a Sequence AutomaticallyAdding Cells, Rows, and Columns Formatting Cells Increasing Your Productivity 279 Sorting Information in a Worksheet Formatting Rows and ColumnsRenaming a Worksheet 280 Increasing Your Productivity 281 Creating a ChartFiltering Information in a Worksheet 282 Formatting or Changing a ChartFinding or Replacing Information in a Workbook Increasing Your Productivity 283 Organizing Your WorkbooksDeleting Cells, Rows, and Columns Customizing Excel Mobile 284 Select OneNote Mobile OneNote MobileCreating a New Note Increasing Your Productivity 285 Viewing or Editing an Existing Note 286 Increasing Your Productivity 287 Renaming a NoteSorting your Notes Opening a File 288 Customizing the Display Increasing Your Productivity 289 290 Your Information and Settings 292 Managing Files and Applications Managing Files and Applications 293 294 Using SearchFinding Information Exploring Files and Folders Managing Files and Applications 295 Installing Applications 296 Select Software Store Installing Bonus Software From the CDClick Bonus Software Managing Files and Applications 297 Installing Applications From Your Computer 298 Managing Files and Applications 299 Installing Applications Onto an Expansion CardGetting Help With Third-Party Applications 300 Removing ApplicationsSharing Information Using Expansion Cards Managing Files and Applications 301 302 Inserting and Removing Expansion CardsOpening Applications on an Expansion Card Saving Files to an Expansion Card Managing Files and Applications 303 304 Moving Information Between Your Treo and anExpansionCardViewing Available Expansion Card Memory Managing Files and Applications 305 Exploring Files on an Expansion CardRenaming Files on an Expansion Card 306 Encrypting an Expansion CardCheck the Encrypt files placed on storage cards box Synchronizing Information Synchronizing Information 307 Setting Up Wireless Synchronization 308 Synchronizing Information 309 Setting the Synchronization Schedule 310 Initiating a Wireless Sync Manually Synchronizing Information 311 Other Ways to Synchronize 312 Synchronizing With Multiple Computers Synchronizing Information 313 Changing Which Applications Sync Stopping Synchronization Synchronizing Information 315 316 Customizing Your Palm Treo 800W SmartDevice Customizing Your Palm Treo 800W Smart Device 317 Changing the System Color Scheme Today Screen SettingsSelecting Your Today Screen Background 318 Customizing Your Palm Treo 800W Smart Device 319 System Sound SettingsSelecting Which Items Appear on Your TodayScreen On the Personal tab, select Sounds & Notifications 320 Setting the Ringer SwitchSelecting Sounds & Notifications Customizing Your Palm Treo 800W Smart Device 321 Changing the Text Size Display and Appearance SettingsAdjusting the Brightness 322 On the Alignment tab, select Align Screen Aligning the Screen to Correct Tapping ProblemsSetting Display Formats Customizing Your Palm Treo 800W Smart Device 323 Reassigning Buttons Application SettingsArranging the Start Menu 324 On the Personal tab, select Voice Command Setting Up Voice CommandsUsing Voice Commands Customizing Your Palm Treo 800W Smart Device 325 Setting Input Options 326 Customizing Your Palm Treo 800W Smart Device 327 Locking Your Treo and Information 328 Customizing Your Palm Treo 800W Smart Device 329 Using KeyguardUsing Auto-Keyguard and TouchscreenLockout Using Phone Lock 330 Using System Password Lock Customizing Your Palm Treo 800W Smart Device 331 Entering Owner Information 332 On the Personal tab, select Owner Information System SettingsSetting the Date and Time Customizing Your Palm Treo 800W Smart Device 333 Synchronizing the Date, Time, and Time Zone With the Network 334 Customizing Your Palm Treo 800W Smart Device 335 Setting System AlarmsManaging Identity Certificates Enabling Error Reporting 336 Setting Up an External GPS Device Customizing Your Palm Treo 800W Smart Device 337 338 Viewing and Optimizing Power SettingsViewing Memory Usage Viewing and Managing Active Tasks Customizing Your Palm Treo 800W Smart Device 339 340 Connection SettingsTurning Wireless Services On and Off On the Tasks tab, select Manage existing connections Managing ISP SettingsConnecting to a VPN Customizing Your Palm Treo 800W Smart Device 341 On the Tasks tab, select Add a new VPN server connection Setting Up a Proxy ServerOn the Tasks tab, select Set up my proxy server 342 Customizing Your Palm Treo 800W Smart Device 343 Ending a Data ConnectionEnrolling a Domain Purchasing Accessories for Your Treo 344 Your Resources 346 Help Help 347 Transferring Information From Another Device 348 Help 349 Resetting Your Palm Treo 800W SmartDevicePerforming a Soft Reset Performing a Hard Reset 350 Replacing the Battery Help 351 352 Help 353 PerformanceApplications Are Running Slower Than Usual Check the Receive all incoming beams box Can’t Save or Access Files on an Expansion CardCan’t Charge the Battery 354 Help 355 ScreenScreen Appears Blank Network Connection Signal Strength Is WeakMy Treo Won’t Connect to the Wireless Network My Treo Seems to Turn Off by Itself Help 357 Can’t Tell If Data Services Are AvailableMy Treo Won’t Connect to the Internet 358 Turn on Bluetooth box is checked in Bluetooth SettingsCan’t Send or Receive Text Messages On the Devices tab, select Add New Device Help 359 Desktop Sync Software Does Not Respond to a Sync Attempt SynchronizationDesktop Sync Software 360 Help 361 362 Help 363 My Appointments Show Up in the Wrong TimeSlotAfterI Sync Synchronization Starts But Doesn’t FinishMy Windows Media Player Library Won’t Sync 364 Can’t Synchronize Using a Bluetooth Connection Help 365 Can’t Synchronize With My Company’s Exchange Server Exchange ActiveSync wireless synchronizationCheck the Use above setting when roaming box My Scheduled Sync Doesn’t Work Help 367 My Today Screen Settings Are Not Restored AfteraHardResetAn Alert Tells Me That the Server Could Not Be Reached 368 Have Problems Using My AccountHave Problems Sending and Receiving Email Help 369 Have Problems Sending EmailAuto Sync Is Not Working My vCard or vCal Email Attachment Isn’t ForwardingCorrectly Can’t Access aWeb 370 Secure Site Refuses to Permit a Transaction CameraAn Image or Map Is Too Small on My TreoScreen Help 371 372 My Camera Won’t Take PicturesCamera Preview Image Looks Strange Third-Party Applications Help 373 Making Room on Your Treo Getting More Help Are You Hearing Your Own Voice Echo? Voice QualityIs the Other Person Hearing an Echo? Is Your Voice Too Quiet on the Other End? 376 Glossary Glossary 377 378 Glossary 379 380 Your Safety and Specifications 382 Important Safety Information Important Safety Information 383 General Precautions 384 Important Safety Information Using Your Treo Near Other Electronic Devices Using Your Phone While DrivingFollowing Safety Guidelines Important Safety Information 385 Turning Off Your Phone Before Flying Restricting Children’s Access to Your Treo386 Important Safety Information Turning Off Your Phone in Dangerous Areas Box. Your Treo 800 W smart device phone has an M4/T4 rating Using Your Phone With a Hearing Aid DeviceImportant Safety Information 387 388 Important Safety Information Caring for the BatteryProtecting Your Battery Getting the Best Hearing Device Experience With Your Treo Important Safety Information 389 Radio Frequency RF Energy Knowing Radio Frequency Safety390 Important Safety Information Disposal of Lithium-Ion Li-Ion Batteries Body-Worn Operation Specific Absorption Rate SAR for Wireless PhonesImportant Safety Information 391 Description of ESD Static Electricity, ESD, and Your TreoFCC Radio Frequency Emission ESD-Susceptible Equipment Precautions Against ESDImportant Safety Information 393 Conditions That Enhance ESD Occurrences User Guide Proprietary Notice 394 Important Safety InformationOwner’s Record Serial No Specifications Specifications 395 Specifications 396 Specifications 397 398 Index Index 399 Address books 141, 148, 241, 363 Address tab Index 401 Page Index 403 Page Index 405 Page Index 407 Delivery Preferences command Index 409 Enter Email Address screen 308 entering PINs Events check box Favorites softkey 175 features 15, 60, 171 fields 57 Index 411 412 Index Index 413 See also pictures Index 415 Treo 328 Index 417 Moving Index 419 Files 229 Index 421 Making 76-81, 85, 89, 98, 160 placing on hold Playlist controls 232 playlists 228, 230, 232 plug-ins 171 Index 423Page Index 425 Page Index 427 Pictures & Videos application 212 Special characters Sprint Power Vision home Specifications281 PowerPoint Mobile 428 Index Index 429 Entering 64-66, 326 Index 431 Video files 206, 216, 226, 227 See also media files Index 433 Page Index 435 436 Index