350 Section 7A: Help
Performing a Hard Reset
A hard reset erases all personal information, such as appointments, contacts, and tasks, as
well as programs you have added, such as third-party software, on your Treo. Never do a hard
reset without first trying a soft reset. You can restore previously synchronized information the
next time yousync.
Review the following important information before performing a hard reset:
䢇After a hard reset, synchronize to restore your Outlook data, such as Outlook email,
Calendar, Contacts, Notes, and Tasks. You can also use the included Sprite Backup utility
to restore previously backed up configurations and preferences such as speed-dials, SMS
entries, call log information, and personal settings.
䢇Some third-party applications do not create a backup on your computer when you
synchronize. If you do a hard reset, you may lose information in these applications and
you need to reinstall the application on your Treo after the hard reset. Please contact the
developer to find out if your information is backed up during synchronization.
䢇When you synchronize after a hard reset, the Files sync folder reverts to the default folder
name.
䢇Your Treo might not reestablish a Sprint Power VisionSM session after a hard reset. To
manually establish a new Sprint Power Vision session, open the Web browser to access a
Web site.
A hard reset can tell you whether a problem stems from your Treo or from an application
installed on it. If you do not experience the problem after you perform a hard reset, the
problem may be related to software you installed. See “Third-Party Applications” on page 373
for suggestions on diagnosing third-party software issues.
1. If possible, synchronize your device with your computer so that your device applications
and info can be restored by synchronizing again after you perform the hard reset.
2. Remove the battery from your Treo.
3. Press and hold Power/End while reinserting the battery. (See “Replacing the Battery”
on page 351 for details.)