Sprint Nextel 800w manual Help 363

16.Verify with your computer hardware vendor that your operating system supports your internal USB controller.

Did you know?

A common cause of sync problems is the presence of protective software, such as VPNs or firewalls, on your computer or network.

Tip

If you are synchronizing to an Exchange server and you’re unable to change your lock settings, check with your system administrator to find out if a systemwide locking policy is in place.

Synchronization Finishes But Information Doesn’t AppearWhereItShould

⬤With the included software, your Treo can synchronize with the root folders of Contacts, Calendar, Tasks, and Notes. If you want to synchronize with a global Exchange Address Book, you must copy the addresses to your local Contacts list in Microsoft Office Outlook. Right-click the addresses and select Add to Personal Address Book.

⬤Microsoft Office Outlook subfolders and public folders are not accessible with the included software. You may want to use a third-party solution instead.

⬤If you’re trying to sync offline, be sure to set your Microsoft Office Outlook Calendar, Contacts, Notes, and Tasks to be available offline.

⬤If you’re still having problems, try the following:

1.Make sure you’re synchronizing with the intended desktop personal information manager (PIM). The Getting Started CD for Palm Treo 800w smart device lets you synchronize with Microsoft Office Outlook for Windows. If you use a different PIM, you need to install third-party software to synchronize. For more information, consult the company that makes the PIM.

2.Open the desktop sync software on your computer, and make sure the Files synchronization option is selected (“Changing Which Applications Sync” on page 314).

3.For a Windows XP computer only: Uninstall the desktop synchronization software, reboot your computer, and then insert the Getting Started CD for Palm Treo 800w smart device that came with your Treo, and repeat the installation process.

Section 7A: Help 363

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