Sprint Nextel 800w manual Auto Sync Is Not Working, Have Problems Sending Email, Help 369

⬤If your company uses Microsoft System Center Mobile Device Manager, contact your system administrator to find out whether email features are disabled on your Treo.

Auto Sync Is Not Working

If Auto Sync is occurring and you turn your Treo off, or if the connection to your email service provider is disconnected, the Auto Sync fails.

1.Check the synchronization schedule to make sure that Auto Sync is set to occur at the expected day and time (see “Setting the Synchronization Schedule” on page 310 for details).

2.Press Start , select Programs, and then select ActiveSync .

3.Press Menu (right softkey) and select Add Server Source or Configure Server. (Make sure the verify password setting is on. This is required for wireless synchronization.)

I Have Problems Sending Email

If you are able to receive email messages but cannot send them, try these steps:

1.Make sure your ISP or email provider allows you to access email on a Treo. Some providers do not offer this option at all; other providers require an upgrade for you to access email on a Treo.

2.Turn on ESMTP. Many services require authenticated access, or ESMTP, to use their SMTP servers.

3.Press Start , select Programs, and then select ActiveSync .

4.Press Menu (right softkey) and select Configure Server. (Make sure the SSL box is checked.)

5.Enter the name of a different outgoing mail server for sending mail. Many ISPs, such as cable companies, require that you have an Internet connection to their network to send email through their servers. In this case, you can almost always receive email from these accounts, but if you want to send email, you must send it through another server.

Contact Sprint for an outgoing mail server option based on your Sprint account settings.

Section 7A: Help 369

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