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Talkswitch
48
user manual
User Guide
Models:
48
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137 pages
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Troubleshooting
Specs
Install
Connecting TalkSwitch to a PC
Warranty
Configuration Settings
Accessing a Voice mailbox
Auto Attendant Adjustments
Global Settings
How to
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DESKTOP PHONE SYSTEM
User Guide
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Contents
User Guide
Copyright Information
Table of Contents
Page
109
Whats included with TalkSwitch
1Installing TalkSwitch
LED light State Description
Front Panel Descriptions
Back Panel Descriptions
TalkSwitch
Jacks/Ports What to plug
Units, please see section
Or more units on a LAN to operate as ‘networked’
1/2 and 3/4 jacks. Use a surge protector if you live
An area prone to lightning strikes
To Attach a Two-line Telephone
To Attach an Internal or External Modem
Connecting Devices to the Music and PA Jacks
Connecting TalkSwitch to a PC
Connecting TalkSwitch to a PC using a USB cable
Connecting TalkSwitch to a LAN
Installing TalkSwitch
Connecting 2 or more TalkSwitch units to a LAN
Using 2 or more TalkSwitch units on a LAN
TalkSwitch unit ID Switch or Switched Hub
Straight through cable Crossover cable
Changing the Unit ID
Setting the Unit ID for the first time
Unit IDs and how they affect system extension numbers
Optimizing the system for networked use
Keeping track of the lines and extensions
Configuration Settings
Installing the TalkSwitch Configuration Software
2Configuring TalkSwitch
Control Center
Configuration
Retrieves settings from TalkSwitch connected to the PC
Launches your browser and directs you to our support site
Call Back / Call Bridge Settings
Telephone Lines Local Extensions Remote Extensions
Phone numbers section
System Information
Telephone company services section
Calibration section
Fax Information
Local Extensions
Unit ID of the associated TalkSwitch unit
Remote Extensions
For details on how to use Remote Extensions, see section
Different uses for Extension Ring Groups
Set Ring Group section
Music-on-hold
Voicemail
Remote Extension Voicemail
Configuring TalkSwitch
General Voicemail
Global Settings
Automatically remove blank and short messages
Call Handling
Auto Attendant
Recording Auto Attendants from an out-of-office phone
Recording Auto Attendant messages using touch tone commands
At the Auto Attendant, perform the following actions section
If a fax call is detected
Selecting this button displays
Utilities for Auto Attendants
View Auto Attendant Memory Usage
Voicemail example
Local Extensions Call Cascade
Page
Configuring TalkSwitch
Remote Extensions Call Cascade
Configuring TalkSwitch
Extension Ring Groups Call Cascade
Call Back / Call Bridge
Page
Auto Call Back
Number used to trigger Auto Call Back
Prompted Call Back
Use dialing prefix with Call Back number
Use Announced message
Call Bridge
Options
Line Amplification
Message Volumes
Transferring a caller to a Local Extension
Line Bridge Amplification
Transferring from a Home phone
Caller in queue reminder
Internal clock setting
Troubleshooting
Accepted Flash Length
Auto Attendant Adjustments
3Using TalkSwitch
Receiving calls at a Local Extension
Receiving calls without the Auto Attendant
Placing out-of-office calls from a Local Extension
Transferring calls
Placing calls on Hold at a Local Extension
Call Pick Up/Call Grab
To Place calls on hold
From a Local Extension to any outside telephone number
Call Park Parking and retrieving callers
Call Queue Queuing and retrieving callers
TalkSwitch Local Extensions and 1 outside caller
Conference calling with TalkSwitch
Outside callers and 1 Local Extension eg Line 1 and Line
Transferring calls on parallel connected phones
Using Phones connected in parallel to TalkSwitch
To have your modem access a specific line using a Hunt Group
Modems and telephone line access
Using TalkSwitch
Forwarding calls with screening
Screening options for forwarded calls
Activating Voice mailboxes
Using the TalkSwitch Voicemail System
Accessing a Voice mailbox
Music-on-Hold
Music-on-Hold and Call Forwarding to Remote Extensions
Using Call Bridge
Mode Switching Options
Manual Mode Switching
Automatic Mode Switching using the Time Scheduler
How to use Call Bridge
Activating Call Back
Using Call Back
Accepting the Call Back
Upgrading the TalkSwitch Firmware
If you have multiple units on a LAN, please go to step
Page
Step # 4 Updating multiple units on a LAN
Appendices
Appendix a Help & Troubleshooting
Networked
Problems that may occur during Configuration
Auto Attendant
Music-on-Hold
Answering and Fax Machines
Other Possible Local Extension Problems
Problem When I try to access voicemail, I hear a busy tone
Appendices 107
Appendices 109
Call Hold and Flash
What does Single and Double Flash do?
When would you use double flash?
Appendix C Quick Commands and Dtmf Functions
Dtmf descriptions dialed from a Local Extension
Line
Dtmf descriptions dialed at the Auto Attendant message
Appendix D Safety Precautions and Regulatory Information
FCC and IC Warnings
Appendices 119
Service
Appendix E TalkSwitch One Year Warranty
Warranty Service
Appendices 123
Appendix F Return Policy
REN
Appendix G Specifications
128
Appendix H TalkSwitch and Power Interruptions
Glossary 131
Glossary
132
Glossary 133
134
Glossary 135
136
Glossary 137
Index
140
Index 141
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