Talkswitch 48 user manual Screening options for forwarded calls, Forwarding calls with screening

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3.3.2 Screening options for forwarded calls

The screening options for Call Forwarding are configured using the Call Cascade’s 'Answer at ext.' options available in the 'Remote Extension' tab, see section 2.3.3.5

Forwarding calls with screening:

When 'play accept/reject prompt' is configured in the 'Answer at ext.' Call Cascade option, TalkSwitch plays a pre-recorded prompt to the caller asking them to hold, and then dials your call forwarding telephone number. When you answer the forwarded call, TalkSwitch plays a pre-recorded prompt to you that identifies the call as having been forwarded from your home/office ("This is Call Forward"). You then have the choice of accepting the forwarded call by pressing on your telephone keypad or, re-routing the call to it’s call screening Call

Cascade options by pressing or hanging up.

When 'play caller’s name first' is configured in the 'Answer at ext.' Call Cascade option, TalkSwitch plays a pre-recorded prompt to the caller asking them to record their name at the sound of the tone. TalkSwitch then asks the caller to hold and dials your call forwarding telephone number. When you answer the forwarded call, TalkSwitch plays a pre-recorded prompt identifying the call as having been forwarded from your home/office ("This is Call Forward, you have a call from...") and then plays the recording of the callers name. You have the

choice of accepting the forwarded call by pressing on your telephone keypad or, re-routing the call to it’s call screening Call Cascade options by pressing or hanging up.

When either screening option is used, and you have music on hold enabled and you are not using the 3-way calling feature (Same Line Connect) to forward calls, then the caller will hear music while TalkSwitch is waiting for the Remote Extension to accept the call.

If a forwarded call is not answered or the line is busy, TalkSwitch will perform the following based upon how the call was originally forwarded:

If the call was automatically forwarded: the call will follow the Remote Extension’s 'No answer at ext.' or 'Busy at extension' Call Cascade action.

If the call was manually forwarded: The call will follow the Remote Extension’s 'No answer at ext.' or 'Busy at extension' Call Cascade action. This action can be changed to ring the extension back who performed the transfer in the Options>Manual Transfer tab.

If the call was conditionally forwarded: The call will follow the following Call Cascade action in the 'No answer at ext.' or 'Busy at extension' for the original extension chosen.

TalkSwitch User Manual