Last Name / First Name:
Enter the first and last name of the person associated to the extension. The last name is required if the person is to be included in the ‘Dial by Name’ directory listing used at the Auto Attendant level. The person using that extension must also record their name for the directory. Instructions for recording the name are listed in the interface.
Remote phone number:
Enter the phone number of the Remote Extension (note: no specific prefixes are required - put the number in just as though you were dialing it from a regular phone). You may use the following in the space provided: digits 0 - 9, space, comma, dash, # and *. Once a number has been entered, the rest of the options in this section will become ‘ungreyed’.
Connect using:
Select the Line Hunt Group that TalkSwitch will use to connect to that Remote Extension. For example if you have an inexpensive long distance carrier setup for the lines in Hunt Group 84, you may want to use this Hunt Group for your long distance Remote Extensions.
Use Same Line Connect
Clicking this option allows incoming calls, when forwarded to the Remote Extension, to use the same line in which the originating call came in. Using this feature allows only one line to be used when forwarding incoming calls to a Remote Extension. This feature can only be used when the line that the originating call came in on has the
When using Same Line Connect, callers will hear silence while they are on hold since the callers are on hold at the Telephone Company and not at TalkSwitch. If you want callers to hear music while they are on hold for calls forwarded to Remote Extensions, do not use Same Line Connect. It’s best to experiment with different settings in order to decide what works best for your configuration.
For details on how to use Remote Extensions, see section 3.3
2.0 | Configuring TalkSwitch |
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