In the “At the Auto Attendant, perform the following actions:” section:
For each Auto Attendant, you can configure how you want TalkSwitch to handle calls when a caller selects '0, 1, 2, 3, 4, 5', makes 'no selection' or if a 'fax call is detected'.
If the caller selects ‘0’:
If the caller presses '0' at the specified Auto Attendant, TalkSwitch can perform no action, or, route the call to any Local or Remote Extension, Ring Group, Voice mailbox, Auto Attendant, Announcement or go to the Directory.
If the caller selects '1':
If the caller presses '1' at the specified Auto Attendant, TalkSwitch can perform no action, or, route the call to any Local or Remote Extension, Ring Group, Voice mailbox, Auto Attendant, Announcement or go to the Directory. You may wonder how a caller can press just ‘1’ or dial extension ‘111’ at the Auto Attendant and the system understand what it is supposed to do. TalkSwitch waits 1.5 seconds for another digit after receiving the first digit. If another digit is not received, then TalkSwitch will follow the action set for the digit ‘1’.
If the caller selects '2':
If the caller presses '2' at the specified Auto Attendant, TalkSwitch can perform no action, or, route the call to any Local or Remote Extension, Ring Group, Voice mailbox, Auto Attendant, Announcement or go to the Directory. TalkSwitch waits 1.5 seconds for another digit after receiving the first digit. If another digit is not received, then TalkSwitch will follow the action set for the digit ‘2’.
If the caller selects '3':
If the caller presses '3' at the specified Auto Attendant, TalkSwitch can perform no action, or, route the call to any Local or Remote Extension, Ring Group, Voice mailbox, Auto Attendant, Announcement or go to the Directory. TalkSwitch waits 1.5 seconds for another digit after receiving the first digit. If another digit is not received, then TalkSwitch will follow the action set for the digit ‘3’.
If the caller selects '4':
If the caller presses '4' at the specified Auto Attendant, TalkSwitch can perform no action, or, route the call to any Local or Remote Extension, Ring Group, Voice mailbox, Auto Attendant, Announcement or go to the Directory.
If the caller selects '5':
If the caller presses '5' at the specified Auto Attendant, TalkSwitch can perform no action, or, route the call to any Local or Remote Extension, Ring Group, Voice mailbox, Auto Attendant, Announcement or go to the Directory.
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TalkSwitch User Manual
