Talkswitch 48 user manual Configuration Settings

As an example, if 2 units are connected on a LAN, 4 calls can come into all four lines on one unit and be directed across the LAN to the other unit’s extensions or lines while 2 intercom calls can also cross the LAN. In the event that an inbound call cannot be directed across the LAN because all paths are blocked, TalkSwitch will handle the call according to the ‘Busy at extension’ Call Cascade option for the selected extension. (See sections 2.3.3.4, 2.3.3.5, 2.3.3.6)

TalkSwitch has been designed to operate optimally when in a networked state. Here are a few items that have been designed for better network use:

Configuration Settings:

All units are ‘cloned’ with identical settings. In the event that another unit has ‘disappeared’ off the network (adaptor unplugged, LAN connection disconnected, LAN failure etc...), the system can still handle the calls according to the settings programmed at other extensions that belong to TalkSwitch units not visible to the unit handling the call. In the event an extension or voice mailbox cannot be reached, the caller will hear the following system prompt: “The extension you are trying to reach is currently unavailable, please try again later.”

Outgoing Line Hunt Groups

By default, when 2 or more units are on a LAN, the system tries placing calls out on the same TalkSwitch unit the call originates. This avoids using a line across the LAN on another unit which helps to minimize the LAN traffic and optimizes the opportunity for all inbound calls to connect across the LAN if required.

Auto Attendants

There are a total of 9 Auto Attendants that are shared by all units on the LAN. When an Auto Attendant is recorded on any unit, it is then automatically copied to all other units on the LAN. This design minimizes LAN traffic and also provides functionality back-up in case a unit or multiple units have ‘disappeared’ off the network (adaptor unplugged, LAN connection disconnected, LAN failure etc...). In this event, all systems can still answer inbound calls with the same Auto Attendant messages).

Voicemail

All Local Extension and Remote Extension voicemail data is stored on the unit where the extensions normally reside. For example, all greetings, directory names and voicemail messages for extensions 121-128, 221-228 and mailboxes 420-429 are stored on the TalkSwitch with Unit ID 2. If a unit is completely filled with voicemail messages, new messages will not be stored on other units. The system will simply not accept anymore messages for mailboxes belonging to that unit. If you need more memory, TalkSwitch Memory Cards can be purchased from your reseller. You can also use the Voicemail Memory Manager to view the memory usage of each TalkSwitch unit and each mailbox.

1.0 Installing TalkSwitch

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