While the caller is on hold at your extension you will hear a ‘Call Waiting’ beep in your ear every 45 seconds. If you want to rotate through queued callers, dial ‘flash’ then ‘7’. The caller you are speaking to will be placed on hold, and the first caller in the queue will be retrieved. If you have multiple callers queued up, pressing ‘flash’ then ‘7’ will retrieve callers on a first in/first out basis.
Queuing callers from an Extension Ring Group
If you want to queue callers for a Ring Group, you can only queue callers to one of the extensions in the Ring Group and not to the entire Ring Group. TalkSwitch cannot currently perform Automatic Call Distribution with Ring Groups. This capability may be introduced as a future firmware upgrade.
3.2.7 Conference calling with TalkSwitch
2 TalkSwitch Local Extensions and 1 outside caller:
You do not require access to the telephone company's
1.Establish a call with an outside party.
2.Place the outside caller on hold by pressing ‘flash’ and dial the number of the Local Extension you wish to conference with.
3.When the extension is picked up, you can establish the
2 outside callers and 1 Local Extension (eg: Line 1 and Line 2):
You can do this type of conference call using two different methods.
The first method is similar to above, using only TalkSwitch for the conference function.
1.Establish a call with an outside party.
2.Place the outside caller on hold and dial the number of the other outside party you wish to conference with. If you have ‘Direct Line Access’ enabled at your extension, you will first need to dial ‘9’ or another Hunt Group before dialing the second phone number.
3.When the call is answered, you can establish the
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TalkSwitch User Manual
