Talkswitch 48 user manual Using Phones connected in parallel to TalkSwitch

When using the telephone company's 3-Way Calling/Conference service you can conference by following the instructions below:

1.Establish a call with an outside party.

2.Place the outside caller on hold by pressing ‘flash’ twice and then dial the number of the other outside party you wish to conference with.

3.When the call is answered, you can establish the 3-way call at anytime by pressing ‘flash’ twice.

If you are experiencing problems with pressing the flash key twice in a rapid succession (ie. pressing the flash key twice within 1.5 seconds), then you can make changes in the software that will make it easier to accomplish this task. See section 2.3.5.5 for details on setting the Double Flash Time.

3.2.8 Using Phones connected in parallel to TalkSwitch

Phones connected in parallel (not connected to TalkSwitch but connected to the same line) with TalkSwitch will always ring at least once before TalkSwitch starts ringing its extensions or the Auto Attendant answers the call . This occurs because TalkSwitch uses the first ring to identify the incoming ring pattern before passing it on to the extensions or the Auto Attendant (e.g. TalkSwitch determines if the call is a Distinctive Ring and detects any Caller ID information). A parallel phone can 'barge in' on any telephone call on any of TalkSwitch's Lines.

Making and receiving calls on phones connected in parallel with TalkSwitch:

Making Calls: Make calls on parallel connected phones just as you would if TalkSwitch were not sharing the telephone line with them.

Answering Calls: If a call is answered on a parallel connected phone before the Auto Attendant engages, simply continue with the call as per usual, TalkSwitch will take no further action. If a call is answered on a parallel connected phone after the Auto Attendant engages, you can turn off the recorded Auto Attendant

message by using the phone's touchtone keypad to dial ' 0'. You may then continue the call on the parallel connected phone.

Transferring calls on parallel connected phones:

Calls answered on a parallel connected phone can be transferred to any TalkSwitch extension or voice mailbox. If you want to transfer the caller, simply

key in the 'Transfer Prefix ', after you hear 2 ‘beeps’ enter the extension or voice mailbox number then hang up. You cannot announce a caller to the transferred extension, but if you do stay on the line, you will be in a ‘conference call’ state. You can hang up at any time.

3.0 Using TalkSwitch

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