Talkswitch 48 user manual Caller in queue reminder

Caller in queue reminder

When a caller is in queue at an extension which is off-hook, a reminder tone is played at the extension to let them know they have a caller in their queue. This option allows you to turn off this function.

Call Back ring return

You can adjust the number of rings during a Call Back session before TalkSwitch disengages the Call Back (i.e. hangs up). Depending upon the situation you may want to give yourself more time to pick up and accept the Call Back by increasing the number of rings.

If being used with another PBX

This feature can only work with PBXs that use "flash-hook" as a transfer method. Please contact your PBX manufacturer for transfer details.

PBX extension length:

If TalkSwitch is being used as an Auto Attendant with another PBX, you can set the number of digits the PBX uses for its extensions. This allows TalkSwitch to know what digits to pass on to the PBX to complete the transfer.

Setting up TalkSwitch behind an existing PBX:

1.Connect the PBX extension to one of TalkSwitch’s Line jacks. You may do this with all your TalkSwitch lines (1 PBX extension per line) depending upon how many Auto Attendant ports you would like on the PBX.

2.Configure your PBX on incoming calls to ring the extensions you have allocated to the TalkSwitch Lines.

3.Configure TalkSwitch’s Auto Attendants to answer at which ring (answer immediately is used most commonly).

4.Record your Auto Attendants. The Auto Attendants should indicate that the digit '7' with the PBX extension should be dialed.

Example: If you have chosen the PBX extension length to be 3 digits (and let's say John Doe's extension is 111 on the PBX), the Auto Attendant should say "To speak with John Doe, press 7111…". Now when 7111 is dialed, TalkSwitch puts the caller on hold and transfers the caller to extension 111.

2.0 Configuring TalkSwitch

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