If you have the External Paging option enabled on TalkSwitch, you may choose to announce over the P.A. system (by pressing 
0) that there is a call parked in a specific Park Orbit for a
and pressing 
501. The caller will now be connected to Bob at that extension. If you have Direct Line Access enabled at your extension, you will need to press ‘flash’ first before retrieving the parked call.
3.2.6 Call Queue - Queuing and retrieving callers
Call Queue is a useful feature for placing multiple callers on hold at your extension. It is similar to the telephone company feature Call Waiting. Call Queue is enabled in the Call Cascade section in the Call Handling folder for Local Extensions and Extension Ring Groups. Callers will get queued at your extension if you set the first level in the ‘Busy at extension’ Call Cascade to ‘queue caller’.
If an extension is chosen at the Auto Attendant or the caller is transferred from another extension and the extension is currently busy and has ‘queue caller’ set for the ‘Busy at extension’ Call Cascade, the caller will hear one of the following prompts then music (if enabled) while they are on hold:
If the call came from the Auto Attendant and the extension has a voice mailbox:
“The extension you have reached is currently busy. If you wish to continue holding, please remain on the line. To leave a voicemail message, press 1, and to return to the main menu, press 
”
If the call came from the Auto Attendant and the extension has no voice mailbox:
“The extension you have reached is currently busy. If you wish to continue holding, please remain on the line and to return to the main menu, press 
.”
If the call was transferred from another extension, there is no Auto Attendant on this line and the extension has a voice mailbox:
“The extension you have reached is currently busy. If you wish to continue holding, please remain on the line. To leave a voicemail message, press 1.”
If the call was transferred from another extension,there is no Auto Attendant on this line and the extension has no voice mailbox:
“The extension you have reached is currently busy. If you wish to continue holding, please remain on the line.”
3.0 | Using TalkSwitch |
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