Networked
The first things you should check
1.Check that your telephone cables are connected to a wall jack at one end and TalkSwitch at the other. Ensure the devices you are using as TalkSwitch exten- sions (phones, faxes, etc.) are plugged into the extension jacks located on the back panel of TalkSwitch. (Do not plug your extensions directly into a wall jack.)
2.Check the Serial cable or USB connection between TalkSwitch and your PC.
3.Ensure that TalkSwitch's power adapter is plugged into a working power out- let and that TalkSwitch is turned on. Please make sure that you are using the power adapter that was provided with TalkSwitch. This is a unique adapter and it cannot be substituted with any other adapter. If your adapter appears to be defective, please contact your reseller to order the proper replacement adapter.
4.If networked, ensure that you have the networked firmware loaded. Select ‘Configure’ then on the ‘About TalkSwitch’ page, click on the ‘View Details’ button in the upper right corner of the screen. All units listed should have the same firmware version with an ‘N’ at the end of the version number.
Diagnostic codes for the lights flashing on the front panel of TalkSwitch
Line 1,2,3,4 lights flashing simultaneously: The Unit ID of this TalkSwitch is in conflict with another TalkSwitch unit on the same LAN. Make sure you assign a different Unit ID to each TalkSwitch unit.
Line 2 and 3 lights flashing simultaneously: There is a file system error. To fix the problem, reboot TalkSwitch. It will do a file system check and fix any prob- lems encountered. If this does not resolve the problem, contact your reseller.
Line 1 and 4 lights flashing simultaneously: There is a voice mailbox error. To fix the problem, reboot TalkSwitch. It will do a file system check and fix any problems encountered.
Line 3 and 4 lights flashing simultaneously: Firmware not loaded or corrupt- ed error. To fix the problem, reload the TalkSwitch firmware. Make sure you update with the last version you updated with. Do not use an old version off the install CD if you have updated your system at least once.
Line 1 and 4 then Line 2 and 3 lights flashing alternately: System prompts not loaded or corrupted error. To fix the problem, reload the TalkSwitch firmware. Make sure you update with the last version you updated with. Do not use an old version off the install CD if you have updated your system at least once.
100 TalkSwitch User Manual
