Even if a call is manually transferred to a Local Extension and that extension is busy, TalkSwitch will follow the Call Cascade options for that extension.
For Local Extensions, there are 4 different 'Call Cascade' situations; Busy at extension, No answer at extension, Answer at extension(routing when a call is rejected) and Do not Disturb (when turned on at an extension). For each of these situations, you can control how and where you want the incoming call to the extension handled with up to 3 'cascade' destinations available.
1.Busy at extension - routing options when this extension is busy
Cascade options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, built in Voicemail, Announcement, Auto Attendant, play busy tone (for example: used if a fax machine is at the exten- sion), queue caller, or hang up. For more information on these features, see chapter 3.0 - Using TalkSwitch.
2.No answer at ext. - routing options when this extension does not answer after a specified number of rings.
Cascade options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, built in Voicemail, Announcement, Auto Attendant or keep ringing.
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