The next section controls how the extensions will ring before the Auto Attendant answers the call.
•If you have chosen the Auto Attendant to answer calls immediately, this section does not require configuration and will be greyed out.
•If the Auto Attendant is set to answer after 1 or more rings, then you can con- figure when specific extensions will ring before the Auto Attendant answers.
•If no Auto Attendant is chosen to answer on the specified line, then you can configure when specific extensions will ring (up to 9 rings).
Extensions to ring on an incoming call (before Auto Attendant answers):
Select the Local Extensions you would like to ring before the Auto Attendant answers. By default, all activated Local Extensions will ring. If you require certain extensions to ring in a sequence, i.e. one extension rings first, then another on the 2nd ring, click the “Adjust Sequence” button to configure.
Remember: Callers will only be directed according to settings for an Auto Attendant first. Calls will not follow the Call Cascade settings of any of the Local Extensions programmed to ring before the Auto Attendant answers.
Adjust Sequence:
This section controls how the extensions will ring before the Auto Attendant answers the call.
•If you have chosen the Auto Attendant to answer calls immediately, this section does not require configuration and will be greyed out.
•If the Auto Attendant is set to answer after 1 or more rings, you can then con- figure when specific extensions will ring before the Auto Attendant answers.
•If no Auto Attendant is chosen to answer on the specified line, then you can configure when specific extensions will ring up to 9 rings. Remember that no calls will go to voicemail unless you first have an Auto Attendant answer.
2.3.3.4 Local Extensions - Call Cascade
This section configures the incoming Call Cascade options for the Local Extensions. The Call Cascade routing options are only engaged if the extension is chosen from the Auto Attendant or if a call is manually transferred to the extension. Once a call enters an extension’s Call Cascade sequence, the extension “owns” the call. It will not follow any other extension’s options even if chosen in the Cascade sequence - what you see in an extension’s Cascade sequence is exactly what you will get. You can set up the Call Cascade sequences differently for both scheduling modes (the scheduling for these modes are set up on the Modes tab).
2.0 | Configuring TalkSwitch |
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