First select a line to configure then the appropriate mode you want TalkSwitch to use these settings. If you entered the phone number in the Telephone Lines section under System Information, then the number will appear on the corresponding button.
Play Auto Attendant:
If you wish to have the Auto Attendant answer calls to give callers options, select the appropriate Auto Attendant and number of rings before the Auto Attendant answers . The caller will always hear one more ring than the number of rings you select since TalkSwitch uses the first ring to determine the ring type and support Caller ID information.
Ring extensions only (no Auto Attendant is played):
If you don’t want the Auto Attendant to answer calls on this line, then select this option. By default all the Local Extensions are set to ring immediately during an inbound call. If you select this option, no Call Cascade actions can be performed. If you require a ‘fall through’ sequence such as going to a voice mailbox, you can configure this line to have an Auto Attendant answer after X rings then perform an action configured for that Auto Attendant.
If you call in on any line, TalkSwitch will answer after 15 rings with a generic Auto Attendant so that you can still access the system to make configuration changes, change modes, access voicemail, or dial extensions.
Voicemail example:
You don’t want an Auto Attendant to answer, but calls to simply go to a particular voice mailbox.
Solution: Set Auto Attendant 9 to answer calls after ‘x’ number of rings, and select the extensions you want to ring before the Auto Attendant answers. Next, configure Auto Attendant 9 as follows:
1)Make sure nothing has been recorded for Auto Attendant 9. At internal dial tone, you can dial < # + (password if required) 049# > to ensure nothing is there.
2)Configure the ‘If no selection is made after ‘x’ seconds’ option to go to the voice mailbox you desire and select ‘0 seconds’ for the timing.
Now when callers call in and you don’t answer within the number of rings programmed, the call will be answered by Auto Attendant 9. Since nothing has been recorded, the call will immediately go to the specified voice mailbox. Be as creative as you like!
(See the previous section for details on configuring Auto Attendants)
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TalkSwitch User Manual
