Appendix F - Return Policy
Products purchased from a reseller:
Check with your reseller on the specific details regarding their return policy.
Products purchased directly from Centrepoint Technologies:
Contact Centrepoint Technologies for details regarding the return policy. For information regarding product servicing, please refer to the TalkSwitch One Year Limited Warranty. Centrepoint Technologies will not accept product returns outside of its return policy.
To Return products which were purchased directly from Centrepoint Technologies:
1.Obtain a Return Merchandise Authorization (RMA) number. You can obtain this number by contacting the Technical Support department at Centrepoint Technologies (613)
2.Include a copy of your proof of purchase and a written explanation of the reason for the return; this will allow us to expedite your refund.
3.Attach the shipping label to the exterior of the package.
4.On the shipping label, be sure to include the RMA number obtained from Centrepoint Technologies.
5.Ship the product (prepaid and in it’s original packaging) to:
Centrepoint Technologies
1545 Carling Ave. Suite 510
Ottawa, Ontario
K1Z 8P9
Canada
If the product is being shipped from outside of Canada, the following statement must be included on the package. 'Canadian Goods Being Returned to Canada'.
Failure to include the information indicated above will result in the package being refused.
Important: The Centrepoint Technologies Return Policy applies only for products purchased directly from Centrepoint Technologies. The Return Policy for products purchased from an authorized Centrepoint Technologies dealer is determined by the dealer (the retail outlet where the product was purchased). Please contact your retailer for information regarding their return policy; do not return the product directly to Centrepoint Technologies.
Appendices
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