Change greeting options (press 2):

This section allows you to record a new personal voicemail greeting. The default greeting is “The extension you have reached is unavailable at this time. Please leave a message after the tone”.

Keep in mind while recording your greeting or announcement that callers can press to return to the previous Auto Attendant (if the call came from the Auto Attendant) while listening to your greeting and can press when they are done recording for more options. You may want to give your callers these options for their convenience.

Change personal options (press 3):

This section allows you to change your current password, turn auto date and time stamp + phone number on or off and setup or change Pager and Remote Phone Notification for new messages. By default, auto date and time stamp is on and this information is played at the end of each message. If you have Caller ID service, then the phone number is also included with the time and date.

Record name for Dial by Name Directory (press 4):

If you have not already recorded your name for the directory or wish to change the recording, you can do so here. The dial by name directory is accessed at the Auto Attendant according to your configuration. Callers are directed to enter the first 3 letters of the employee’s last name. The system will find the exact or closest match then play the recorded name + the extension number, then give them the option to connect to that extension.

3.5Music-on-Hold

TalkSwitch can play music to callers when they are on hold, parked or queued. The music played to the callers will be provided by whatever source you have connected to the MUSIC jack.

If you ENABLE Music-on-Hold and have an audio device plugged into the back of TalkSwitch:

1.When callers are put on hold at an extension, callers will hear your music instead of TalkSwitch's default on-hold beeping tone.

2.When the Auto Attendant answers a call and transfers the caller to an extension; the caller will hear a pre-recorded message saying "One moment please", and then hear your music.

3.0

Using TalkSwitch

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Talkswitch 48 user manual Music-on-Hold