Talkswitch 48 user manual Using Call Back, Activating Call Back

3.7.2 Using Call Back

The Call Back feature allows you to initiate TalkSwitch to call you at a specified telephone number. This gives you access to any of the following:

•Call Bridge

•Local Extensions, Remote Extensions and Extension Ring Groups

•Voicemail

•Configuration settings

Using Call Back involves '3' easy steps:

1.You call your TalkSwitch telephone number to activate Call Back.

2.You answer and accept the Call Back. (TalkSwitch calls you back within 30 seconds.)

3.At the Auto Attendant you can: choose to perform Call Bridge, dial any extension, access and retrieve voicemail or configure TalkSwitch.

Activating Call Back:

There are two ways to activate Call Back, Prompted and Auto activation:

1.Using 'Prompted Call Back' Activation: From your out-of-office location, dial a TalkSwitch telephone number ('Main' or 'Distinctive Ring'). Let the line ring until the Auto Attendant answers your call and then dial '6' on the tele- phone keypad. If you have enabled password protection you will be asked to supply your password and TalkSwitch will then offer a series of prompts. Now you can either enter 1 and hang up to initiate the Call Back or, if you need to enter a new Prompted Call Back number, enter 2 to access the Prompted Call Back settings then follow the prompts.

For Prompted Call Back, TalkSwitch always dials the last Prompted Call Back number entered. If you do not have the Auto Attendant set to answer a line, a generic TalkSwitch Auto Attendant will answer after 15 rings and you can then dial 6 to access the Call Back settings.

2.Using 'Auto Call Back' Activation: From your out-of-office location, dial one of the Call Back telephone numbers that has been pre-configured for Auto Call Back activation. Let the line ring at least once, but no more than three times and then hang-up (before the call is answered). Within 20 seconds, TalkSwitch will dial your Auto Call Back number.

It is important to remember that all the Call Back settings must be pre-configured before using Auto Call Back. Please be sure that the Auto Attendant for the line using Call Back does not answer before 4 rings.

3.0 Using TalkSwitch

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