Talkswitch 48 user manual Music-on-Hold and Call Forwarding to Remote Extensions

If you ENABLE Music-on-Hold and do not have an audio device plugged into the back of TalkSwitch:

1.When callers are put on hold at an extension, TalkSwitch will not play its default on hold beeping tone. The caller will hear silence.

2.When the Auto Attendant answers a call and transfers the caller to an extension, the caller will hear a pre-recorded message saying "One moment please" and then hear silence.

If you DO NOT ENABLE Music-on-Hold and have an audio device plugged into the back of TalkSwitch:

1.When callers are put on hold at an extension, callers will hear TalkSwitch's default on hold beeping tone and your music.

2.When the Auto Attendant answers a call and transfers the caller to an extension, the caller will not hear any pre-recorded message. They will hear your extension ringing and your music.

What happens if you DO NOT ENABLE Music-on-Hold and do not have an audio device plugged into the back of TalkSwitch:

1.When callers are put on hold at an extension, they will hear TalkSwitch's default on-hold beeping tone.

2.When the Auto Attendant answers a call and transfers the caller to an extension, callers will hear your extension ringing.

Music-on-Hold and Call Forwarding to Remote Extensions:

If you are using the telephone company's 3-Way Calling/Conference service (Same Line Connect) to activate TalkSwitch's Call Forwarding, callers will not hear your 'music' when being forwarded to a Remote Extension. When calls are forwarded, the caller is put on hold by the telephone company central office switch rather than at TalkSwitch. Therefore, the caller hears silence while being transferred.

A system prompt will indicate that callers will hear silence while the system tries to locate their party. This prompt helps explain to callers why all of a sudden they may hear silence for an extended period of time before possibly connecting to the Remote Extension. This prompt cannot be disabled.

If you have 2 or more units on a LAN, you will need to supply a music

source to each TalkSwitch unit. 1/8” audio splitters can usually be found at Networked most electronics stores.

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TalkSwitch User Manual