Technical Support
Technical questions should be directed to:
Customer Service Department - Merlin
Telex Communications, Inc.
9600 Aldrich Avenue South
Minneapolis, MN 55420 U.S.A.
Telephone: (612)
Fax: (612)
Helpful Information
Be prepared to provide the following information (if possible):
1.A detailed description of the problem.
2.QuickMAP being used.
3.Serial Number(s)
4.Version numbers for application, OS, and DSP software.
5.Front panel LED information.
6.PC operating system used.
7.COM port used.
8.PC type and amount of memory installed.
Procedure for Returns
If a repair is necessary, contact the dealer where this unit was purchased.
If repair through the dealer is not possible, obtain a RETURN AUTHORIZATION from:
Customer Service Department
Telex Communications, Inc.
Telephone:
Fax:
DO NOT RETURN ANY EQUIPMENT DIRECTLY TO THE FACTORY WITHOUT FIRST OBTAINING A RETURN AUTHORIZATION.
Be prepared to provide the company name, address, phone number, a person to contact regarding the repair, the type and quantity of equipment, a description of the problem and the serial number(s).
10 July 1998
