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Toshiba A200 manual Modem Troubleshooting Troubleshooting Procedures

Models: A200

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2.12 Modem Troubleshooting

2 Troubleshooting Procedures

Check 4 The system board may be faulty. Replace it with a new one following the instructions in Chapter 4.

PORTEGE A200 Maintenance Manual (960 -499)

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Toshiba A200 manual Modem Troubleshooting Troubleshooting Procedures

Contents

Toshiba Corporation File NumberCopyright Safety Precautions PrefacePortege A200 Maintenance Manual Conventions AcronymsTable of Contents Chapter Tests and Diagnostics Only ONE TestChapter Replacement Procedures HDDAppendices Portege A200 Maintenance Manual Chapter Hardware Overview Hardware Overview Chapter Contents Figures TablesFeatures Features Hardware OverviewHardware Overview Features LCD? LAN Hardware Overview Features System unit configuration Front of the computerShows the system block diagram ? CPU Hardware Overview Features Features Hardware Overview Specifications Hard Disk DriveHardware Overview Hard Disk Drive ParameterKeyboard Keyboard Hardware OverviewCD-RW/DVD-ROM drive specifications Optical DriveHardware Overview Optical Drive CD-RW/DVD-ROM DriveDVD-Multi drive specifications Optical Drive Hardware OverviewDVD-multi Drive G8CC0001P710LCD module specifications TMD-made 12.1 TFT TFT Color DisplayHardware Overview TFT Color Display LCD ModuleFL inverter board specifications Specifications G71C00011121TFT Color Display Hardware Overview FL Inverter BoardPower Supply Hardware Overview Power SupplyPower supply output specifications1/2 Name Voltage UsePSC Main Battery BatteriesMain Battery Charging Control 10 Time required for charging batteryMain battery Charging Time Batteries Hardware OverviewRTC Battery 11 RTC battery charging time12 Maintaining time Time13 AC adapter specifications Parameter SpecificationAC Adapter AC Adapter Hardware OverviewChapter Troubleshooting Procedures Troubleshooting Procedures Error Code Check Troubleshooting Procedures Troubleshooting flowchart Set of tool for debug port test Troubleshooting Procedures Troubleshooting Troubleshooting Troubleshooting ProceduresTroubleshooting Flowchart Troubleshooting Procedures Troubleshooting FlowchartTroubleshooting Flowchart Troubleshooting Procedures Troubleshooting flowchart 1/2Troubleshooting flowchart 2/2 Troubleshooting Flowchart Troubleshooting Procedures Power Supply Troubleshooting Troubleshooting Procedures Power Supply TroubleshootingPower Supply Troubleshooting Troubleshooting Procedures Procedure 1 Power Supply Icon CheckBattery icon DC in iconTroubleshooting Procedures Power Supply Troubleshooting Procedure 2 Error Code Check Error codeError code Location ? DC power supply AC adapter Error code Meaning? 1R8-C1V output ? E3V output ? 1R25-P1V output Procedure 3 Connection Check Procedure 4 Quick Charge CheckProcedure 5 Replacement Check Result code Contents Check itemsResult code System Board Troubleshooting Troubleshooting Procedures System Board TroubleshootingSystem Board Troubleshooting Troubleshooting Procedures Procedure 1 Message CheckKBC Error HDC Error Procedure 2 Debug Port Check A set of tool for debug port testClears software rest bit FDC Reset Port Contents Status Portege A200 Maintenance Manual 960 Port Content Bios Debug Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement CheckUSB FDD Troubleshooting Troubleshooting Procedures USB FDD TroubleshootingProcedure 1 FDD Head Cleaning Check USB FDD Troubleshooting Troubleshooting Procedures Procedure 2 Diagnostic Test Program Execution CheckFDD error code and status Code StatusProcedure 3 Connector Check and Replacement Check HDD Troubleshooting HDD Troubleshooting Troubleshooting ProceduresTroubleshooting Procedures HDD Troubleshooting Procedure 2 Partition CheckProcedure 3 Format Check Procedure 4 Diagnostic Test Program Execution Check 2.5 HDD error code and statusProcedure 5 Connector Check and Replacement Check Optical Drive Troubleshooting Troubleshooting Procedures Optical Drive TroubleshootingProcedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement CheckDisplay Troubleshooting Display Troubleshooting Troubleshooting ProceduresProcedure 1 External Monitor Check Procedure 3 Connector Check and Cable CheckTroubleshooting Procedures Display Troubleshooting Keyboard Troubleshooting Keyboard Troubleshooting Troubleshooting ProceduresTouch Pad Troubleshooting Troubleshooting Procedures Touch Pad TroubleshootingSD Card Slot Troubleshooting SD Card Slot Troubleshooting Troubleshooting ProceduresProcedure 1 Check on Windows XP Modem Troubleshooting Troubleshooting Procedures Modem TroubleshootingModem Troubleshooting Troubleshooting Procedures LAN Troubleshooting Troubleshooting Procedures LAN TroubleshootingSound Troubleshooting Sound Troubleshooting Troubleshooting ProceduresTroubleshooting Procedures Sound Troubleshooting Procedure 2 Connector CheckProcedure 3 Replacement Check Wireless LAN Troubleshooting Troubleshooting Procedures Wireless LAN TroubleshootingProcedure 1 Transmitting-Receiving Check Wireless LAN Troubleshooting Troubleshooting Procedures Procedure 2 Antenna Connection CheckChapter Tests and Diagnostics Tests and Diagnostics Heatrun Test Display Test20.1 20.229.1 Function Description Accessing the Setup Program Tables Tests and Diagnostics Diagnostic Test Diagnostic Test Tests and DiagnosticsDiagnostics menu Tests and Diagnostics Diagnostic Test 2 H/W Hardware initial information setting tool Heatrun test programExecuting the Diagnostic Test Tests and Diagnostics Executing the Diagnostic TestDiagnostics menu T&D Executing the Diagnostic Test Tests and Diagnostics System Test Name Xxxxxx 2 H/W initial information setting tool VX.XXTests and Diagnostics Executing the Diagnostic Test Setting of the hardware configuration Setting of the hardware configuration Tests and DiagnosticsTests and Diagnostics Setting of the hardware configuration Press Enter key Tests and Diagnostics Heatrun Test Heatrun TestSubtest Names Tests and Diagnostics Subtest NamesTest Name Subtest No Subtest Name Tests and Diagnostics Subtest Names Subtest names 2/2 Hard DiskSystem Test Tests and Diagnostics System TestTests and Diagnostics System Test Memory Test Tests and Diagnostics Memory TestTests and Diagnostics Keyboard Test Keyboard TestDisplay Test Tests and Diagnostics Display TestTests and Diagnostics Display Test Hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh Tests and Diagnostics Floppy Disk Test Floppy Disk TestFloppy Disk Test Tests and Diagnostics Tests and Diagnostics Printer Test Printer TestWraparound Tests and Diagnostics Async Test Async TestHard Disk Test Tests and Diagnostics Hard Disk TestTests and Diagnostics Hard Disk Test Worst pattern data Cylinder Real Timer Test Real Timer Test Tests and DiagnosticsTests and Diagnostics Real Timer Test Current date Current time Tests and Diagnostics NDP Test NDP TestExpansion Test Tests and Diagnostics Sub# Address Good Bad ContentsExpansion Test Tests and Diagnostics Expansion Test CD-ROM/DVD-ROM Test Tests and Diagnostics CD-ROM/DVD-ROM TestError Code and Error Status Names Tests and Diagnostics Error Code and Error Status NamesDevice name Error code Error status name PRT Time OUT No Pcmcia Hard Disk Test Detail Status Tests and Diagnostics Hard disk controller status register contentsHard Disk Test Detail Status BBK Program Description OperationsOnly ONE Test Subtest Touch Pad Press Internet button button Kill Switch on LED This subtest checks if each LED lights properlyHead Cleaning Function DescriptionTests and Diagnostics Log Utilities Log UtilitiesLog Utilities Tests and Diagnostics FDD-TIME OUT ErrorTests and Diagnostics Running Test Running TestFloppy Disk Drive Utilities Tests and Diagnostics Floppy Disk Drive UtilitiesTests and Diagnostics Floppy Disk Drive Utilities Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select System Configuration System Configuration Tests and DiagnosticsTests and Diagnostics System Configuration System Configuration Display Ver X.XX Machine Name ???Wireless LAN Test Program Intel-made b/g MAC = Setting the responder machine Bad connection of wireless LAN card Wireless LAN Test Program Askey-made Wireless LAN Test Program Askey-made Tests and DiagnosticsSetting the tester DUT machine Tests and Diagnostics Wireless LAN Test Program Askey-made MAC Address Check OK Tests and Diagnostics Wireless LAN Test Program Askey-made 28 LAN/Modem/Bluetooth/IEEE1394 Test Program LAN testTransmit Receive Portege A200 Maintenance Manual Modem test Modem loopback testBluetooth test Pppppp Sssss Aaaaaaa Error message Message ContentsError code for Bluetooth test Bdaddr 1/2 See the Specification of the Bluetooth System in detail Progress Bar Cccc OOO Pppppp Eeeeee Ttttttt Eeeeeee Ddddd M M M Lllllll Error code for Bluetooth test Bdaddr of the DUT 1/2 Error code Meaning IEEE1394 test Sound Test program Tests and Diagnostics Sound Test programSound Standard test Tests and Diagnostics Sound Test program Sound Legacy test CD Sound Standard test Test media Toshiba-made test mediaPortege A200 Maintenance Manual Audio CD CD Sound Legacy testSetup Setup Tests and DiagnosticsTests and Diagnostics Setup Accessing the Setup Program Moving Within the Setup Menu and Changing Values Accepting Changes and Exiting the Setup WindowFactory Preset Configuration Password Write PolicySetup Options Date Sets date Time Sets timeUser Setting Bright Full brightness for high visibility Registered User password has been registered Ntsc Japan Boot Turns on boot mode. Default Resume Turns on resume mode Picture Displays picture logo Lamp pattern of power button Status Power on Standby Power off/haltCD-ROM Tests and Diagnostics Setup Enhanced IDE Normal USB floppy disk is available without the driver Chapter Replacement Procedures Replacement Procedures HDD SD board/System board 19.1 19.2 Heat sink/CPU 20.1 20.2 19 Removing the MDC module 50 to 4-61 Replacing TMD fluorescent lamp 1 to 61 to Overview Replacement Procedures OverviewReplacement Procedures Overview Safety precautionsBefore you begin Disassembly procedures Assembly procedures Tools and equipmentScrew tightening torque Grip colorScrew notation Battery pack Replacement Procedures Battery packRemoving the battery pack Battery pack Replacement Procedures Installing a battery packReplacement Procedures PC card Installing a PC cardPC card Removing the PC cardSD memory card Replacement Procedures Installing a SD memory cardSD memory card Removing the SD memory cardConnector panel Replacement Procedures Connector panelRemoving the connector panel Installing a connector panelKeyboard Replacement Procedures Removing the keyboardRemoving the keyboard Installing a keyboard Replacement Procedures Optical drive Removing the optical driveOptical drive Replacement Procedures Installing an optical driveReplacement Procedures Palm rest/Touch pad Palm rest/Touch padPalm rest Removing the palm rest Palm rest/Touch pad Replacement Procedures 12 Removing the palm restInstalling a palm rest Installing a touch pad Touch pad Removing the touch padReplacement Procedures HDD HDDRemoving the HDD Installing a HDD 15 Separating the HDDReplacement Procedures Memory module Memory moduleRemoving the memory module Memory module Replacement Procedures Installing a memory moduleWireless LAN module Replacement Procedures Wireless LAN moduleRemoving the wireless LAN module Installing a wireless LAN moduleWireless LAN module Replacement Procedures Replacement Procedures Internal microphone Installing an internal microphoneInternal microphone Removing the internal microphoneMDC module4 Replacement Procedures Installing a MDC moduleMDC module Removing the MDC moduleSpeaker4 Replacement Procedures SpeakerRemoving the speaker Replacement Procedures Speaker Installing a speakerCover assembly Cover assembly Replacement ProceduresRemoving the cover assembly Replacement Procedures Cover assembly 22 Removing the screws23 Removing the screw Installing a cover assembly RTC battery RTC battery Replacement ProceduresRemoving the RTC battery Installing a RTC batteryBattery latch assembly Replacement Procedures4.17 Battery latch assemblyRemoving the battery latch assembly Installing a battery latch assemblyCPU fan Replacement Procedures Installing a CPU fanCPU fan Removing the CPU fanReplacement Procedures SD board/System board Installing a SD boardSD board/System board SD board Removing the SD boardSD board/System board Replacement Procedures Installing a system boardSystem board Removing the system board Replacement Procedures Heat sink/CPU Heat sink/CPUHeat sink Removing the heat sink Heat sink/CPU Replacement Procedures Installing a heat sink20.2 CPU Removing the CPU 32 Removing the CPUInstalling a CPU 33 Installing a CPUReplacement Procedures LCD mask/FL inverter/LED board LCD mask/FL inverter/LED boardRemoving the LCD mask/FL inverter/LED board LCD mask/FL inverter/LED board Replacement Procedures 35 Removing the display mask37 Removing the LED board Installing a LCD mask/FL inverter/LED board Replacement Procedures4.22 LCD unit LCD unitRemoving the LCD unit LCD unit Replacement Procedures 39 Removing the LCD unitInstalling a LCD unit 40 Removing the LCD supportLCD cable/LED cable Replacement Procedures LCD cable/LED cableLCD cable Removing the LCD cable Replacement Procedures LCD cable/LED cable 42 Removing the LCD cable holderInstalling a LCD cable 44 Installing the LCD cable holderLED cable Removing the LED cable 45 Removing the LED cableInstalling a LED cable Wireless LAN antenna Replacement Procedures Wireless LAN antennaRemoving the wireless LAN antenna Wireless LAN antenna Replacement Procedures Installing a wireless LAN antennaHinge assembly Replacement Procedures4.25 Hinge assemblyRemoving the hinge assembly Hinge assembly Replacement Procedures Installing a hinge assemblyReplacement Procedures Fluorescent lamp Fluorescent lampType Part.No Supplier Section Inch G33C0000J210 26.1Fluorescent lamp Replacement Procedures Replacing the 12.1 inch TMD fluorescent lampDisassembling the module 51 Replacing TMD fluorescent lamp 52 Replacing TMD fluorescent lamp3 53 Replacing TMD fluorescent lamp4 54 Replacing TMD fluorescent lamp5 55 Replacing TMD fluorescent lamp6 Assembling the module 56 Replacing TMD fluorescent lamp757 Replacing TMD fluorescent lamp8 58 Replacing TMD fluorescent lamp9 59 Replacing TMD fluorescent lamp10 60 Replacing TMD fluorescent lamp11 61 Replacing TMD fluorescent lamp12 Appendices Appendices Appendix Contents Appendix D Keyboard Scan/Character Codes Appendix E Figure B-1 Table D-2 Portege A200 Maintenance Manual App-vii Precautions for handling the LCD module Appendix a Handling the LCD Module AppendicesAppendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module System Board FPYSY* Front View Appendix B Board LayoutAppendicesMark Number Name System Board FPYSY* Back View Appendix B Board Layout Appendices1394 PHY/LINK Table B-3 SD board FPYSD* ICs and connectors SD Board FPYSD* ViewTable B-4 LED board FPYLE* ICs and connectors LED Board FPYLE* ViewAppendices Appendix B Board Layout System Board PJ1420 SO-DIMM0 connector 200-pin Table C-1 SO-DIMM0 connector 200-pin1/4Pin No Signal name Appendix C Pin Assignment AppendicesSDQ16R-B2P SDQ23R-B2P SDQ25R-B2P SDQ30R-B2P SBS0R-B2P SDQS7R-B2P PJ1440 SO-DIMM1 connector 200-pin Table C-2 SO-DIMM1 connector 200-pin1/4SCB6B-B2P SCB7B-B2P GND SBS0-B2P SDQS7R-B2P PJ1800 HDD I/F connector 44-pin Table C-3 HDD I/F connector 44-pinPJ1801 Optical drive I/F connector 50-pin Table C-4 Optical drive I/F connector 50-pinAppendices Appendix C Pin Assignment PJ2110 PC card I/F connector 68-pin Table C-5 PC card I/F connector 68-pin1/2PJ2130 SD card I/F connector 12-pin Table C-6 SD card I/F connector 12-pinPJ2200 Mini PCI I/F connector 124-pin Table C-7 Mini PCI I/F connector 124-pin 1/2CBE2-P3N PJ3010 MDC I/F connector 30-pin Table C-8 MDC I/F connector 30-pinPJ3230 Keyboard I/F connector 30-pin 10 PJ3240 PAD I/F connector 5-pinTable C-9 Keyboard I/F connector 30-pin Table C-10 PAD I/F connector 5-pin11 PJ4100 Network I/F connector 14-pin 12 PJ4200 1394 I/F connector 4-pinTable C-11 Network I/F connector 14-pin Table C-12 1394 I/F connector 4-pin13 PJ4400 Bluetooth connector 20-pin 14 PJ4700 USB Port 0/1 connector 8-pin15 PJ4701 USB Port 2 connector 4-pin 16 PJ5600 LCD connector 40-pin Table C-16 LCD connector 40-pin17 PJ5620 CRT I/F connector 15-pin 18 PJ5640 TV out connector 4-pin19 PJ6003 Speaker Connector 4-pin PJ8800 DC-IN Connector 2-pin 21 PJ8810 Main battery connector 10-pin22 PJ8760 RTC battery connector 3-pin 23 PJ8770 Fan connector 3-pin24 PJ9500 LED board I/F connector 20-pin 25 PJ9550 SD board I/F connector 20-pinTable C- 24 LED board I/F connector 20-pin Table C- 25 SD board I/F connector 20-pinLED Board 26 PJ9505 System board I/F connector 20-pin Table C- 26 System board I/F connector 20-pinSD Board 27 PJ9555 System board I/F connector 20-pin 28 PJ6000 Internal Microphone connector 2-pin29 PJ6001 External Microphone connector 6-pin 30 PJ6002 Headphone connector 6-pin Table C- 30 Headphone connector 6-pinAppendices Appendix C Pin Assignment Apx. D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes set 1 and set 2 1/4Cap Keytop Code set Make Break Caps Lock Enter Shift L No.102 ALT R 122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App With left Shift With right Shift Set AA E0 2A E0 F0 12 E0 Table D-4 Scan codes with Fn key Cap Keytop Code setTable D-6 No.124 key scan code Break MakeKey Shift Code set Top Figure E-1 key layout US Figure E-2 key layout UKAppendices Appendix E Key Layout LAN Loopback Connector Appendix F Wiring Diagrams AppendicesAppendices Appendix F Wiring Diagrams Appendix G Bios Rewrite Procedures Appendices Rewriting the BiosTools Appendices Appendix G Bios Rewrite Procedures Appendix H EC/KBC Rewrite Procedures Appendices Rewriting the EC/KBCAppendices Appendix H EC/KBC Rewrite Procedures System Maximum configuration 084 Appendix I ReliabilityAppendicesTable I-1 Mtbf Time hoursAppendices Appendix I Reliability Appendix J Key FD Apx. J Key FD AppendicesAppendices Apx. J Key FD