Toshiba B-EX4 manual No Ribbon

6. ON LINE MODE

EO18-33027

6. ON LINE MODE

„Error messages (continued)

Error Messages			Problems/Cause
PAPER JAM	****	1.	The media is jammed in the media
			path. The media is not fed smoothly.
		2.	A wrong Media Sensor is selected for
			the media being used.
		3.	The Black Mark Sensor is not
			correctly aligned with the Black Mark
			on the media.
		4.	Size of the loaded media is different
			from the programmed size.
		5.	The Feed Gap Sensor cannot
			distinguish the print area from a label
			gap.
NO PAPER	****	1.	The media has run out.

2.The media is not loaded properly.

3.The media is slack.

RIBBON ERROR **** The ribbon is not fed properly.

NO RIBBON ****	The ribbon has run out.
REWIND FULL ****	The Built-In Rewinder Unit is full.
EXCESS HEAD TEMP	The Print Head has overheated.
HEAD ERROR	There is a problem with the Print Head.
PASSWORD INVALID	The password entered was not correct
Please Power OFF	consecutively for three times.

Other error messages	A hardware or software problem may
	have occurred.

Solutions

1.Remove the jammed media, and clean the Platen. Then reload the media correctly. Finally press the [RESTART] key.

2.Turn the printer off and then on. Then select the Media Sensor for the media being used. Finally resend the print job.

3.Adjust the sensor position. Then press the [RESTART] key.

4.Replace the loaded media with one which matches the programmed size then press the [RESTART] key, or turn the printer off and then on, select a programmed size that matches the loaded media. Finally resend the print job.

5.Refer to Section 5.4 to set the threshold. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

1.Load new media. Then press the [RESTART] key.

2.Reload the media correctly. Then press the [RESTART] key.

3.Take up any slack in the media. Remove the ribbon, and check the status of the ribbon. Replace the ribbon, if necessary. If the problem is not solved, turn off the printer, and call a TOSHIBA TEC authorised service representative.

Load a new ribbon. Then press the [RESTART] key.

Remove the backing paper from the Built-In Rewinder Unit. Then press the [RESTART] key.

Turn off the printer, and allow it to cool down (about 3 minutes). If this does not solve the problem, call a TOSHIBA TEC authorised service representative.

Replace the Print Head.

Turn off the printer and back to on, then enter a password again. If the correct password is unknown, disable the password setting by sending a @010 command. (For details, please refer to External Equipment Interface Specification.)

Turn the printer off and then on. If this does not solve the problem, turn off the printer again, and call a TOSHIBA TEC authorised service representative.

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