Automatic Call Distribution (ACD) | Single Line Digital Telephone Features |
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Automatic Call Distribution (ACD)
Your DKT2001 telephone must be programmed for ACD in order for ACD features to work. If you are an ACD agent or supervisor, please refer to the Strata CT ACD Agent and ACD Supervisor’s Guide(s) for detailed feature instruction.
➤To receive ACD calls
➤Lift the handset
...or lift the handset and press Line.
You are connected to your ACD call.
➤ To access other ACD features
1. Lift the handset | You hear internal dial tone. |
...or lift the handset and press Line. |
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2. Enter the appropriate access code |
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sequence: |
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#4036 | ACD Call Pickup |
Cnf/Trn + #4033 | ACD Help |
#4031 + XXXX | Log In/Out (XXXX = Agent ID code) |
Cnf/Trn + 406YY | Transfer to ACD Group (YY = ACD Group 01~16 on large |
| systems, 01~08 on small systems) |
#4032 | Unavailable |
Cnf/Trn + #4038 | Work Unit |
| Note If you receive a fast busy, verify your Agent ID |
| number or see your System Administrator. |
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118 | Strata CT Digital Telephone User Guide November 2001 |
