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Troubleshooting
Specifications
Install
Error codes
System Unit Block Diagram
Bluetooth
Password
KBC Error HDC Error
Real Timer Test
Wireless LAN card
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Appendices
App-ii
[CONFIDENTIAL]
PORTEGE R500 Maintenance Manual
(960-634)
Page 283
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Page 284
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Contents
Portégé R500
File Number
Copyright
Safety Precautions
Preface
Confidential
Conventions
Acronyms
Table of Contents
Tests and Diagnostics
Only ONE Test
Replacement Procedures
HDD
Portégé R400 Maintenance Manual 960-623CONFIDENTIAL
Confidential
Hardware Overview
Hardware Overview
Chapter Contents
Figures
Tables
Features
Features Hardware Overview
Hardware Overview Features
HDD
Features Hardware Overview
Hardware Overview Features
Features Hardware Overview
Front of the computer
System unit configuration
System Unit Block Diagram
Hardware Overview System Unit Block Diagram
System Unit Block Diagram Hardware Overview
Gpio
VGA
Hardware Overview System Unit Block Diagram
3.5-inch Floppy Disk Drive USB External
3.5-inch Floppy Disk Drive USB External Hardware Overview
Hardware Overview 2.5-inch Hard Disk Drive
Inch HDD 2.5-inch HDD specifications
2.5-inch Hard Disk Drive
1.8-inch Hard Disk Drive
1.8-inch Hard Disk Drive Hardware Overview
Hardware Overview DVD-Super Multi Drive Optical Drive ODD
DVD Super Multi drive specifications
DVD-Super Multi Drive Optical Drive ODD
Keyboard
Keyboard Hardware Overview
LCD module specifications
TFT Color Display
Hardware Overview TFT Color Display
LCD Module
Power Supply
Power Supply Hardware Overview
Power supply output rating 2/2
Yes
GMCH, SDRAMSPD, ICH7-M
Battery specifications
Main Battery
Batteries
Hardware Overview Batteries
Time required for charges
Battery Charging Control
Batteries Hardware Overview
RTC battery
RTC battery charging/data preservation time
AC Adapter Hardware Overview
10 AC adapter specifications
AC Adapter
Hardware Overview AC Adapter
Chapter Troubleshooting Procedures
Troubleshooting Procedures
Chapter Contents
Troubleshooting Procedures
Troubleshooting Procedures
Troubleshooting flowchart Debug port Boot mode error status
Troubleshooting
Troubleshooting Troubleshooting Procedures
Troubleshooting Flowchart
Troubleshooting Procedures Troubleshooting Flowchart
Troubleshooting Flowchart Troubleshooting Procedures
Troubleshooting flowchart 1/2
Troubleshooting flowchart 2/2
Troubleshooting Flowchart Troubleshooting Procedures
Power Supply Troubleshooting
Troubleshooting Procedures Power Supply Troubleshooting
Procedure 1 Icons in the LCD Check
Battery icon
Error code
Power Supply Troubleshooting Troubleshooting Procedures
Procedure 2 Error Code Check
1st Battery
E5V output
PPV output
Miscellaneous
Procedure 3 Connection Check
Procedure 4 Charge Check
Result code
Procedure 5 Replacement Check
System Board Troubleshooting
System Board Troubleshooting Troubleshooting Procedures
Troubleshooting Procedures System Board Troubleshooting
Procedure 1 Message Check
KBC Error HDC Error
Procedure 2 Debugging Port Check Boot Mode
Debug port Boot mode error status
Port status Inspection items Details
Beep
Prohibition of cache
Check of memory configuration change
PIT test Cold boot only and initialization
F10AH
FIRST64KBCHECK
Initsysmem
Bios
Ffffh
Procedure 3 Diagnostic Test Program Execution Check
Procedure 4 Replacement Check
Procedure 1 USB FDD Head Cleaning Check
USB FDD Troubleshooting
USB FDD Troubleshooting Troubleshooting Procedures
Procedure 2 Diagnostic Test Program Execution Check
FDD error code and status
Procedure 3 Connector Check
Procedure 4 Replacement Check
HDD Troubleshooting
HDD Troubleshooting Troubleshooting Procedures
Troubleshooting Procedures HDD Troubleshooting
Procedure 2 Partition Check
Procedure 3 Format Check
Procedure 4 Diagnostic Test Program Execution Check
HDD error code and status
Procedure 5 Connector Check and Replacement Check
Keyboard and Dual point Troubleshooting
Procedure 1 Diagnostic Test Program Execution Check
Procedure 2 Connector Check and Replacement Check
Procedure 2 Connector Check and Cable Check
Display Troubleshooting
Troubleshooting Procedures Display Troubleshooting
Display Troubleshooting Troubleshooting Procedures
Procedure 3 Replacement Check
Optical Drive Troubleshooting
Troubleshooting Procedures Optical Drive Troubleshooting
Optical Drive Troubleshooting Troubleshooting Procedures
LAN Troubleshooting
Troubleshooting Procedures LAN Troubleshooting
Bluetooth Troubleshooting
Bluetooth Troubleshooting Troubleshooting Procedures
Troubleshooting Procedures Bluetooth Troubleshooting
Procedure 2 Connection Check
Procedure 3 Replacement Check
Procedure 1 Transmitting-Receiving Check
Wireless LAN Troubleshooting
Troubleshooting Procedures Wireless LAN Troubleshooting
Wireless LAN Troubleshooting Troubleshooting Procedures
Procedure 2 Antenna Connection Check
Procedure 3 Replacement Check
Procedure 2 Connector Check
Sound Troubleshooting
Sound Troubleshooting Troubleshooting Procedures
Troubleshooting Procedures Sound Troubleshooting
Procedure 1 Check on Windows OS
SD card Slot Troubleshooting
SD card Slot Troubleshooting Troubleshooting Procedures
Fingerprint sensor Troubleshooting
Procedure 1 Setting Windows Log-ON password
Procedure 2 Registration of fingerprint
Procedure 3 Authentication of fingerprint
Procedure 4 Connector Check and Replacement Check
Confidential
Chapter Tests and Diagnostics
Tests and Diagnostics
Chapter Contents
Function Description Accessing the Bios Setup Program
Tables
Tests and Diagnostics
Diagnostics menu
Diagnostic Test
Diagnostic Test Tests and Diagnostics
Tests and Diagnostics Diagnostic Test
2 H/W Hardware initial information setting tool
Heatrun test program
Executing the Diagnostic Test
Tests and Diagnostics Executing the Diagnostic Test
Executing the Diagnostic Test Tests and Diagnostics
Diagnostics menu T&D
Printer Test
System Test Name
2 H/W initial information setting tool
Setting of the hardware configuration
Setting of the hardware configuration Tests and Diagnostics
Tests and Diagnostics Setting of the hardware configuration
Heatrun Test Tests and Diagnostics
Heatrun Test
Tests and Diagnostics Subtest Names
Subtest Names
Subtest Names Tests and Diagnostics Subtest names 2/2
Hard Disk
Tests and Diagnostics System Test
System Test
System Test Tests and Diagnostics
Tests and Diagnostics Memory Test
Memory Test
Keyboard Test Tests and Diagnostics
Keyboard Test
Tests and Diagnostics Display Test
Display Test
Display Test Tests and Diagnostics
Tests and Diagnostics Display Test
Floppy Disk Test Tests and Diagnostics
Floppy Disk Test
Tests and Diagnostics Floppy Disk Test
Printer Test Tests and Diagnostics
Printer Test
Confidential
Async Test Tests and Diagnostics
Async Test
Tests and Diagnostics Hard Disk Test
Hard Disk Test
Hard Disk Test Tests and Diagnostics
HDD
Real Timer Test
Real Timer Test Tests and Diagnostics
Tests and Diagnostics Real Timer Test
NDP Test Tests and Diagnostics
NDP Test
Tests and Diagnostics Expansion Test
Expansion Test
Expansion Test Tests and Diagnostics
Tests and Diagnostics CD-ROM/DVD-ROM Test
CD-ROM/DVD-ROM Test
Error Code and Error Status Names
Error Code and Error Status Names Tests and Diagnostics
PRT Time OUT
No Pcmcia
Hard Disk Test Detail Status
Tests and Diagnostics Hard Disk Test Detail Status
Hard disk controller status register contents
BBK
Program Description
Operations
Only ONE Test
Subtest Touch Pad
Wireless communication switch is set to a start position OFF
LED
Subtest Button
Figure below shows the name and position of each side
Subtest 8 Docker Dock/Undock
Pushing Eject-SW, and press Enter Key
Head Cleaning
Head Cleaning Tests and Diagnostics
Function Description
Enter
Tests and Diagnostics Log Utilities
Log Utilities
Log Utilities Tests and Diagnostics
00 00 0000 FDD-WRITE Protected
Tests and Diagnostics Running Test
Running Test
Floppy Disk Drive Utilities Tests and Diagnostics
Floppy Disk Drive Utilities
Tests and Diagnostics Floppy Disk Drive Utilities
Floppy Disk Format & Copy
DIAGNOSTICS-HARD Disk & Floppy Disk Dump
Following message will appear. To finish the dump, select
System Configuration
Tests and Diagnostics System Configuration
Press Enter to return to the Diagnostic Menu
Wireless LAN Test Program Atheros
Check of the wireless LAN card type
Check of the antenna connection
How to setup the REF PC
DUT
Confidential
Confidential
Confidential
How to start
・WTWINSVR.EXE
Wireless LAN Test Program on DUT PCIntel-made
Wireless LAN Test Program Intel-made Golan on DUT PC
MAC =
Subtest03 Antenna check & communication test of 11b mode
Disappearance of MAC address data
Wireless LAN Test Program Intel-madeKedron on DUT PC
MAC =
11a Communication Test NG
Subtest06 All the tests of Wireless WiFi Link 4965 Module
29 LAN/Modem/Bluetooth/IEEE1394 Test Program
LAN test
LAN transmit & receive test Completed Repeat count 00000
Tests and Diagnostics
Modem test
Modem loopback test
Bluetooth test Preparation
Test procedure
Tests and Diagnostics
IEEE1394 test
Tests and Diagnostics Sound Test program
Sound Test program
Bios Setup
PCI LAN
Accessing the Setup Program
Moving Within the Setup Menu and Changing Values
Accepting Changes and Exiting the Setup Window
Factory Preset Configuration
HDD Mode Password Write Policy
Setup Options
System Date Sets date System Time Sets time
Bios Setup
Enabled
Available
Enabled (Mode1 )
Setup by OS
Using the AC adapter
Maximum Performance
Ahci
Space key or Back Space key
Legacy Emulation
FDD
Bios Setup
Chapter Replacement Procedures
Replacement Procedures
General
PC card
14.1
14.2
Figures
31 Removing the display portion
Replacement Procedures
General
Safety Precautions
Before You Begin
Disassembly Procedures
Assembly Procedures
Tools and Equipment
Screw Tightening Torque
Grip Color
Screw Notation
Battery pack
Removing the Battery pack
Installing the Battery pack
Removing the PC card
Installing the PC card
PC card
Removing the SD memory card
Installing the SD memory card
SD memory card
Never press hard or bend the memory module
Memory module
Removing the Memory module
Memory module Replacement Procedures
Installing the Memory module
Base cover assembly
Removing the Base cover assembly
Replacement Procedures Base cover assembly
Installing the Base cover assembly
Set the base cover assembly in place
PC card slot
Removing the PC card slot
Installing the PC card slot
Installing the Battery lock/Battery latch
Battery lock/Battery latch
Removing the Battery lock/Battery latch
Wireless LAN card
Removing the Wireless LAN card
Installing the Wireless LAN card
CPU fan assembly
Removing the CPU fan assembly
Installing the CPU fan assembly
13 Applying new grease
Fan cable
RTC battery
Removing the RTC battery
Installing the RTC battery
Removing the DC-IN jack
Installing the DC-IN jack
DC-IN jack
Bluetooth module
Removing the Bluetooth module
Installing the Bluetooth module
14 HDD/SSD
Installing the 2.5 HDD
14.1 2.5 HDD Removing the 2.5 HDD
14.2 1.8 HDD Removing the 1.8 HDD
18 Removing the 1.8 HDD
Installing the 1.8 HDD
14.3 SSD Removing the SSD
19 Removing the SSD
Installing the SSD
Sound board/Internal microphone
Removing the Sound board/Internal microphone
Installing the Sound board/Internal microphone
21 Removing the sound board/internal microphone
16 ODD/SD board
Removing the ODD/SD board
Replacement Procedures 16 ODD/SD board
Installing the ODD/SD board
USB board/Switch unit
Removing the USB board/Switch unit
USB board/Switch unit Replacement Procedures
Installing the USB board/switch unit
System board Removing the System board
27 Removing the system board
Replacement Procedures System board
Installing the System board
Speaker
Removing the Speaker
Installing the Speaker
Display portion
Removing the Display portion
Installing the Display portion
31 Removing the display portion
Replacement Procedures Display portion
Secure the hinge portion with the following screws M2.5 ×4C
Touch pad/Fingerprint sensor board
Removing the Touch pad/Fingerprint sensor board
Touch pad/Fingerprint sensor board Replacement Procedures
Installing the Touch pad/Fingerprint sensor board
Removing the Keyboard
35 Removing the keyboard
Installing the Keyboard
LCD unit
Removing the LCD unit
Replacement Procedures LCD unit
Installing the LCD unit
Wireless LAN antenna/Bluetooth antenna
Removing the Wireless LAN antenna/Bluetooth antenna
Installing the Wireless LAN antenna/Bluetooth antenna
Hinge
Removing the Hinge
Installing the Hinge
Replacement Procedures Hinge
Appendices
Appendices
Appendix Contents
CN9810 System board interface connector 6-pin
ODD FPC Fmuod
Figures
Table C-1
Table C-2
Table C-3
Table C-4
Sata HDD FPC
App-ix
App-x
Precautions for handling the LCD module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
System board FMUSY* Front View
Appendix B Board Layout Appendices
Number Name
System board FMUSY* Back View
Figure B-2 System boardFTUSY* layout back
CPU
Table B-3 Finger Sensor board FMUFS* connector front
Finger Sensor board FMUFS* View
SW board FMUSW* View
Appendices Appendix B Board Layout
Jack board FMUJA* View
USB board FMUUS* View
Sata HDD FPC FMUSH* View
Table B- 8 Pata HDD Fpcf MUPH* connector front
Pata HDD FPC FMUPH* View
Antenna board FMUAT* View
SD board FMUSD* View
ODD FPC FMUOD* View
SD board interface FPC FMUSS* View
Figure B-12SD board interface FPCFMUSS* layout front
Appendix C Pin Assignments Appendices
System board FMUSY* CN1460 SO-DIMM connector 200-pin
Table C-1 SO-DIMM connector 200-pin 1/3
GND ADM3-B1P ADQS3-B1N ADQS3-B1P
ADQS5-B1N
Appendices Appendix C Pin Assignments
CN1800 HDD interface connector 50-pin
Table C-2 HDD interface connector 50-pin
CN2110 PC Card interface connector 80-pin
Table C-3 PC Card interface connector 80-pin1/2
Confidential
CN2150 Docking interface connector 64-pin
Table C-4 Docking interface connector 64-pin
CN2600 Mini PCI Express interface connector 52-pin
Table C-5 Mini PCI Express interface connector 52-pin
CN2630 FMU3G* board interface connector 35-pin
Table C-6 FMU3G* board interface connector 35-pin
CN3230 Keyboard interface connector 30-pin
CN4100 LAN interface connector 8-pin
Table C-7 keyboard interface connector 30-pin
Table C-8 LAN interface connector 8-pin
CN4200 1394 interface connector 4-pin
10 CN4400 Bluetooth interface connector 20-pin
Table C-9 1394 interface connector 4-pin
Table C-10 Bluetooth interface connector 20-pin
11 CN4610 USB PORT4 interface connector 4-pin
12 CN5080 CRT interface connector 15-pin
Table C-11 USB PORT4 interface connector 4-pin
Table C-12 CRT interface connector 15-pin
13 CN5601 LCD interface connector 34-pin
Table C-13 LCD interface connector 34-pin
14 CN8771 FAN interface connector 4-pin
15 CN8800 DC-IN connector 4-pin
16 CN8810 Battery connector 10-pin
17 CN9300 RTC battery connector 3-pin
18 CN9500 FMUJA* board interface connector 36-pin
Table C-18 FMUJA* board interface connector 36-pin
19 CN9600 FMUUS* board interface connector 20-pin
20 CN9700 FMUSS* board interface connector 30-pin
Table C-19 FMUUS* board interface connector 20-pin
Table C-20 FMUSS* board interface connector 30-pin
21 CN9800 FMUFS* board interface connector 6-pin
22 CN9850 Membrane interface connector 24-pin
Table C-21 FMUFS* board interface connector 6-pin
Table C-22 Membrane interface connector 24-pin
Table C-23 System board interface connector 6-pin
Table C-24 FMUUS* board interface connector 3-pin
26 CN6050 Int-Microphone interface connector 2-pin
27 CN6350 Speaker interface connector 2-pin
Table C-24 FMUUS* board interface connector 4-pin
Table C-26 Int-Microphone interface connector 2-pin
28 CN9510 System board interface connector 36-pin
Table C-28 System board interface connector 36-pin
29 J6050 Ext-Microphone interface connector 6-pin
30 J6310 Headphone interface connector 6-pin
Table C-29 Ext-Microphone interface connector 6-pin
Table C-30 Headphone interface connector 6-pin
32 CN9610 System board interface connector 20-pin
33 CN9620 FMUSW* board interface connector 3-pin
Table C-31 FMUUS* board interface connector 4-pin
Table C-32 System board interface connector 20-pin
34 CN1810 System board interface connector 50-pin
Table C-34 System board interface connector 50-pin
35 CN1820 Sata HDD interface connector 10-pin
Table C-35 Sata HDD interface connector 10-pin
36 CN1830 System board interface connector 50-pin
Table C-36 System board interface connector 50-pin
37 CN1840 Pata HDD interface connector 40-pin
Table C-37 Pata HDD interface connector 40-pin
40 CN2673 Wlan interface connector 3-pin
Antenna board Fmuat 38 CN2671 ANT interface connector 3-pin
39 CN2672 3G interface connector 3-pin
Table C-41 FMUOD* board interface connector 3-pin
42 CN9710 FMUSS* board interface connector 30-pin
43 IS2130 SD Card interface connector 12-pin
Table C-42 FMUSS* board interface connector 30-pin
Table C-43 SD Card interface connector 12-pin
44 CN1810 ODD interface connector 50-pin
Table C-44 ODD interface connector 50-pin
45 CN1830 FMUSD* board interface connector 50-pin
Table C-45 FMUSD* board interface connector 12-pin
Table C-46 System board interface connector 30-pin
47 CN9730 FMUSD* board interface connector 30-pin
Table C-47 FMUSD* board interface connector 30-pin
Appendix D Keyboard Scan/Character Codes Appendices
Table D-1 Scan codes set 1 and set 2 1/4
Caps Lock Enter Shift L No.102
ALT R
Confidential Portege R500 Maintenance Manual
Cap Key Code set Top
Table D-4 Scan codes with Fn key
Cap Key Code set Top Make Break
Table D-6 No.124 key scan code
This key generates only make codes
Appendix E Key LayoutAppendices
United Kingdom UK Keyboard
United States US Keyboard
Appendices Appendix E Key Layout
Thai Keyboard
Canadian French Keyboard
Appendix F Wiring diagrams Appendices
RGB Monitor Loopback Connector
LAN Loopback Connector
Appendices Appendix F Wiring diagrams
Tools
Appendix G Bios rewrite procedures Appendices
Rewriting the Bios
Appendices Appendix G Bios rewrite procedures
Appendix H EC/KBC rewrite procedures Appendices
Rewriting the EC/KBC
Appendices Appendix H EC/KBC rewrite procedures
Appendix I Reliability Appendices
Table I-1 Mtbf
Appendices Appendix I Reliability
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