Troubleshooting Procedures | Toshiba r500 specification

2 Troubleshooting Procedures

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[CONFIDENTIAL]

PORTEGE R500 Maintenance Manual (960-634)

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Toshiba r500 manual Troubleshooting Procedures

Contents

Portégé R500 File Number Copyright Safety Precautions Preface Confidential Conventions Acronyms Table of Contents Tests and Diagnostics Only ONE Test Replacement Procedures HDD Portégé R400 Maintenance Manual 960-623CONFIDENTIAL Confidential Hardware Overview Hardware Overview Chapter Contents Figures Tables Features Features Hardware Overview Hardware Overview Features ‰ HDD Features Hardware Overview Hardware Overview Features Features Hardware Overview Front of the computer System unit configuration System Unit Block Diagram Hardware Overview System Unit Block Diagram System Unit Block Diagram Hardware Overview Gpio ‰ VGA Hardware Overview System Unit Block Diagram 3.5-inch Floppy Disk Drive USB External 3.5-inch Floppy Disk Drive USB External Hardware Overview Inch HDD 2.5-inch HDD specifications 2.5-inch Hard Disk DriveHardware Overview 2.5-inch Hard Disk Drive 1.8-inch Hard Disk Drive 1.8-inch Hard Disk Drive Hardware Overview DVD Super Multi drive specifications DVD-Super Multi Drive Optical Drive ODDHardware Overview DVD-Super Multi Drive Optical Drive ODD Keyboard Keyboard Hardware Overview Hardware Overview TFT Color Display LCD module specificationsTFT Color Display LCD Module Power Supply Power Supply Hardware Overview Power supply output rating 2/2 Yes GMCH, SDRAMSPD, ICH7-M Batteries Battery specificationsMain Battery Hardware Overview Batteries Battery Charging Control Batteries Hardware OverviewTime required for charges RTC battery RTC battery charging/data preservation time 10 AC adapter specifications AC AdapterAC Adapter Hardware Overview Hardware Overview AC Adapter Chapter Troubleshooting Procedures Troubleshooting Procedures Chapter Contents Troubleshooting Procedures Troubleshooting Procedures Troubleshooting flowchart Debug port Boot mode error status Troubleshooting Troubleshooting Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting Flowchart Troubleshooting Procedures Troubleshooting flowchart 1/2 Troubleshooting flowchart 2/2 Troubleshooting Flowchart Troubleshooting Procedures Procedure 1 Icons in the LCD Check Power Supply TroubleshootingTroubleshooting Procedures Power Supply Troubleshooting Battery icon Power Supply Troubleshooting Troubleshooting Procedures Procedure 2 Error Code CheckError code ‰ 1st Battery ‰ E5V output ‰ PPV output ‰ Miscellaneous Procedure 3 Connection Check Procedure 4 Charge Check Result code Procedure 5 Replacement Check System Board Troubleshooting System Board Troubleshooting Troubleshooting Procedures Troubleshooting Procedures System Board Troubleshooting Procedure 1 Message Check KBC Error HDC Error Procedure 2 Debugging Port Check Boot Mode Debug port Boot mode error status Port status Inspection items Details Beep Prohibition of cache Check of memory configuration change PIT test Cold boot only and initialization F10AH FIRST64KBCHECK Initsysmem Bios Ffffh Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check USB FDD Troubleshooting USB FDD Troubleshooting Troubleshooting ProceduresProcedure 1 USB FDD Head Cleaning Check Procedure 2 Diagnostic Test Program Execution Check FDD error code and status Procedure 3 Connector Check Procedure 4 Replacement Check HDD Troubleshooting HDD Troubleshooting Troubleshooting Procedures Troubleshooting Procedures HDD Troubleshooting Procedure 2 Partition Check Procedure 3 Format Check Procedure 4 Diagnostic Test Program Execution Check HDD error code and status Procedure 5 Connector Check and Replacement Check Keyboard and Dual point Troubleshooting Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Display Troubleshooting Troubleshooting Procedures Display TroubleshootingProcedure 2 Connector Check and Cable Check Display Troubleshooting Troubleshooting Procedures Procedure 3 Replacement Check Optical Drive Troubleshooting Troubleshooting Procedures Optical Drive Troubleshooting Optical Drive Troubleshooting Troubleshooting Procedures LAN Troubleshooting Troubleshooting Procedures LAN Troubleshooting Bluetooth Troubleshooting Bluetooth Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Bluetooth Troubleshooting Procedure 2 Connection Check Procedure 3 Replacement Check Wireless LAN Troubleshooting Troubleshooting Procedures Wireless LAN TroubleshootingProcedure 1 Transmitting-Receiving Check Wireless LAN Troubleshooting Troubleshooting Procedures Procedure 2 Antenna Connection Check Procedure 3 Replacement Check Sound Troubleshooting Sound Troubleshooting Troubleshooting ProceduresProcedure 2 Connector Check Troubleshooting Procedures Sound Troubleshooting SD card Slot Troubleshooting SD card Slot Troubleshooting Troubleshooting ProceduresProcedure 1 Check on Windows OS Fingerprint sensor Troubleshooting Procedure 1 Setting Windows Log-ON password Procedure 2 Registration of fingerprint Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check Confidential Chapter Tests and Diagnostics Tests and Diagnostics Chapter Contents Function Description Accessing the Bios Setup Program Tables Tests and Diagnostics Diagnostic Test Diagnostic Test Tests and DiagnosticsDiagnostics menu Tests and Diagnostics Diagnostic Test 2 H/W Hardware initial information setting tool Heatrun test program Executing the Diagnostic Test Tests and Diagnostics Executing the Diagnostic Test Executing the Diagnostic Test Tests and Diagnostics Diagnostics menu T&D Printer Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Setting of the hardware configuration Tests and Diagnostics Tests and Diagnostics Setting of the hardware configuration Heatrun Test Tests and Diagnostics Heatrun Test Tests and Diagnostics Subtest Names Subtest Names Subtest Names Tests and Diagnostics Subtest names 2/2 Hard Disk Tests and Diagnostics System Test System Test System Test Tests and Diagnostics Tests and Diagnostics Memory Test Memory Test Keyboard Test Tests and Diagnostics Keyboard Test Tests and Diagnostics Display Test Display Test Display Test Tests and Diagnostics Tests and Diagnostics Display Test Floppy Disk Test Tests and Diagnostics Floppy Disk Test Tests and Diagnostics Floppy Disk Test Printer Test Tests and Diagnostics Printer Test Confidential Async Test Tests and Diagnostics Async Test Tests and Diagnostics Hard Disk Test Hard Disk Test Hard Disk Test Tests and Diagnostics HDD Real Timer Test Real Timer Test Tests and Diagnostics Tests and Diagnostics Real Timer Test NDP Test Tests and Diagnostics NDP Test Tests and Diagnostics Expansion Test Expansion Test Expansion Test Tests and Diagnostics Tests and Diagnostics CD-ROM/DVD-ROM Test CD-ROM/DVD-ROM Test Error Code and Error Status Names Error Code and Error Status Names Tests and Diagnostics PRT Time OUT No Pcmcia Tests and Diagnostics Hard Disk Test Detail Status Hard disk controller status register contentsHard Disk Test Detail Status BBK Program Description Operations Only ONE Test Subtest Touch Pad Wireless communication switch is set to a start position OFF LED Subtest Button Figure below shows the name and position of each side Subtest 8 Docker Dock/Undock Pushing Eject-SW, and press Enter Key Function Description Head CleaningHead Cleaning Tests and Diagnostics Enter Tests and Diagnostics Log Utilities Log Utilities Log Utilities Tests and Diagnostics 00 00 0000 FDD-WRITE Protected Tests and Diagnostics Running Test Running Test Floppy Disk Drive Utilities Tests and Diagnostics Floppy Disk Drive Utilities Tests and Diagnostics Floppy Disk Drive Utilities Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select System Configuration Tests and Diagnostics System Configuration Press Enter to return to the Diagnostic Menu Wireless LAN Test Program Atheros Check of the wireless LAN card type Check of the antenna connection How to setup the REF PC DUT Confidential Confidential Confidential How to start ・WTWINSVR.EXE Wireless LAN Test Program on DUT PCIntel-made Wireless LAN Test Program Intel-made Golan on DUT PC MAC = Subtest03 Antenna check & communication test of 11b mode Disappearance of MAC address data Wireless LAN Test Program Intel-madeKedron on DUT PC MAC = 11a Communication Test NG Subtest06 All the tests of Wireless WiFi Link 4965 Module 29 LAN/Modem/Bluetooth/IEEE1394 Test Program LAN test LAN transmit & receive test Completed Repeat count 00000 Tests and Diagnostics Modem test Modem loopback test Bluetooth test Preparation Test procedure Tests and Diagnostics IEEE1394 test Tests and Diagnostics Sound Test program Sound Test program Bios Setup PCI LAN Accessing the Setup Program Factory Preset Configuration Moving Within the Setup Menu and Changing ValuesAccepting Changes and Exiting the Setup Window HDD Mode Password Write Policy Setup Options System Date Sets date System Time Sets time Bios Setup Enabled Available Enabled （Mode1 ） Setup by OS Using the AC adapter Maximum Performance Ahci Space key or Back Space key Legacy Emulation FDD Bios Setup Chapter Replacement Procedures Replacement Procedures 14.1 GeneralPC card 14.2 Figures 31 Removing the display portion Replacement Procedures General Safety Precautions Before You Begin Disassembly Procedures Assembly Procedures Tools and Equipment Screw Tightening Torque Grip Color Screw Notation Battery pack Removing the Battery pack Installing the Battery pack Installing the PC card PC cardRemoving the PC card Installing the SD memory card SD memory cardRemoving the SD memory card Memory module Removing the Memory moduleNever press hard or bend the memory module Memory module Replacement Procedures Installing the Memory module Base cover assembly Removing the Base cover assembly Replacement Procedures Base cover assembly Installing the Base cover assembly Set the base cover assembly in place PC card slot Removing the PC card slot Installing the PC card slot Battery lock/Battery latch Removing the Battery lock/Battery latchInstalling the Battery lock/Battery latch Wireless LAN card Removing the Wireless LAN card Installing the Wireless LAN card CPU fan assembly Removing the CPU fan assembly Installing the CPU fan assembly 13 Applying new grease Fan cable RTC battery Removing the RTC battery Installing the RTC battery Installing the DC-IN jack DC-IN jackRemoving the DC-IN jack Bluetooth module Removing the Bluetooth module Installing the Bluetooth module 14 HDD/SSD Installing the 2.5 HDD 14.1 2.5 HDD Removing the 2.5 HDD 14.2 1.8 HDD Removing the 1.8 HDD 18 Removing the 1.8 HDD Installing the 1.8 HDD 14.3 SSD Removing the SSD 19 Removing the SSD Installing the SSD Sound board/Internal microphone Removing the Sound board/Internal microphone Installing the Sound board/Internal microphone 21 Removing the sound board/internal microphone 16 ODD/SD board Removing the ODD/SD board Replacement Procedures 16 ODD/SD board Installing the ODD/SD board USB board/Switch unit Removing the USB board/Switch unit USB board/Switch unit Replacement Procedures Installing the USB board/switch unit System board Removing the System board 27 Removing the system board Replacement Procedures System board Installing the System board Speaker Removing the Speaker Installing the Speaker Display portion Removing the Display portion Installing the Display portion 31 Removing the display portion Replacement Procedures Display portion Secure the hinge portion with the following screws M2.5 ×4C Touch pad/Fingerprint sensor board Removing the Touch pad/Fingerprint sensor board Touch pad/Fingerprint sensor board Replacement Procedures Installing the Touch pad/Fingerprint sensor board Removing the Keyboard 35 Removing the keyboard Installing the Keyboard LCD unit Removing the LCD unit Replacement Procedures LCD unit Installing the LCD unit Wireless LAN antenna/Bluetooth antenna Removing the Wireless LAN antenna/Bluetooth antenna Installing the Wireless LAN antenna/Bluetooth antenna Hinge Removing the Hinge Installing the Hinge Replacement Procedures Hinge Appendices Appendices Appendix Contents CN9810 System board interface connector 6-pin ODD FPC Fmuod Figures Table C-3 Table C-1Table C-2 Table C-4 Sata HDD FPC App-ix App-x Precautions for handling the LCD module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module System board FMUSY* Front View Appendix B Board Layout Appendices Number Name System board FMUSY* Back View Figure B-2 System boardFTUSY* layout back CPU Table B-3 Finger Sensor board FMUFS* connector front Finger Sensor board FMUFS* View SW board FMUSW* View Appendices Appendix B Board Layout Jack board FMUJA* View USB board FMUUS* View Sata HDD FPC FMUSH* View Table B- 8 Pata HDD Fpcf MUPH* connector front Pata HDD FPC FMUPH* View Antenna board FMUAT* View SD board FMUSD* View ODD FPC FMUOD* View SD board interface FPC FMUSS* View Figure B-12SD board interface FPCFMUSS* layout front System board FMUSY＊ CN1460 SO-DIMM connector 200-pin Table C-1 SO-DIMM connector 200-pin 1/3Appendix C Pin Assignments Appendices GND ADM3-B1P ADQS3-B1N ADQS3-B1P ADQS5-B1N CN1800 HDD interface connector 50-pin Table C-2 HDD interface connector 50-pinAppendices Appendix C Pin Assignments CN2110 PC Card interface connector 80-pin Table C-3 PC Card interface connector 80-pin1/2 Confidential CN2150 Docking interface connector 64-pin Table C-4 Docking interface connector 64-pin CN2600 Mini PCI Express interface connector 52-pin Table C-5 Mini PCI Express interface connector 52-pin CN2630 FMU3G* board interface connector 35-pin Table C-6 FMU3G* board interface connector 35-pin Table C-7 keyboard interface connector 30-pin CN3230 Keyboard interface connector 30-pinCN4100 LAN interface connector 8-pin Table C-8 LAN interface connector 8-pin Table C-9 1394 interface connector 4-pin CN4200 1394 interface connector 4-pin10 CN4400 Bluetooth interface connector 20-pin Table C-10 Bluetooth interface connector 20-pin Table C-11 USB PORT4 interface connector 4-pin 11 CN4610 USB PORT4 interface connector 4-pin12 CN5080 CRT interface connector 15-pin Table C-12 CRT interface connector 15-pin 13 CN5601 LCD interface connector 34-pin Table C-13 LCD interface connector 34-pin 16 CN8810 Battery connector 10-pin 14 CN8771 FAN interface connector 4-pin15 CN8800 DC-IN connector 4-pin 17 CN9300 RTC battery connector 3-pin 18 CN9500 FMUJA* board interface connector 36-pin Table C-18 FMUJA* board interface connector 36-pin Table C-19 FMUUS* board interface connector 20-pin 19 CN9600 FMUUS* board interface connector 20-pin20 CN9700 FMUSS* board interface connector 30-pin Table C-20 FMUSS* board interface connector 30-pin Table C-21 FMUFS* board interface connector 6-pin 21 CN9800 FMUFS* board interface connector 6-pin22 CN9850 Membrane interface connector 24-pin Table C-22 Membrane interface connector 24-pin Table C-23 System board interface connector 6-pin Table C-24 FMUUS* board interface connector 3-pin Table C-24 FMUUS* board interface connector 4-pin 26 CN6050 Int-Microphone interface connector 2-pin27 CN6350 Speaker interface connector 2-pin Table C-26 Int-Microphone interface connector 2-pin 28 CN9510 System board interface connector 36-pin Table C-28 System board interface connector 36-pin Table C-29 Ext-Microphone interface connector 6-pin 29 J6050 Ext-Microphone interface connector 6-pin30 J6310 Headphone interface connector 6-pin Table C-30 Headphone interface connector 6-pin Table C-31 FMUUS* board interface connector 4-pin 32 CN9610 System board interface connector 20-pin33 CN9620 FMUSW* board interface connector 3-pin Table C-32 System board interface connector 20-pin 34 CN1810 System board interface connector 50-pin Table C-34 System board interface connector 50-pin 35 CN1820 Sata HDD interface connector 10-pin Table C-35 Sata HDD interface connector 10-pin 36 CN1830 System board interface connector 50-pin Table C-36 System board interface connector 50-pin 37 CN1840 Pata HDD interface connector 40-pin Table C-37 Pata HDD interface connector 40-pin Antenna board Fmuat 38 CN2671 ANT interface connector 3-pin 39 CN2672 3G interface connector 3-pin40 CN2673 Wlan interface connector 3-pin Table C-41 FMUOD* board interface connector 3-pin Table C-42 FMUSS* board interface connector 30-pin 42 CN9710 FMUSS* board interface connector 30-pin43 IS2130 SD Card interface connector 12-pin Table C-43 SD Card interface connector 12-pin 44 CN1810 ODD interface connector 50-pin Table C-44 ODD interface connector 50-pin 45 CN1830 FMUSD* board interface connector 50-pin Table C-45 FMUSD* board interface connector 12-pin Table C-46 System board interface connector 30-pin 47 CN9730 FMUSD* board interface connector 30-pin Table C-47 FMUSD* board interface connector 30-pin Appendix D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes set 1 and set 2 1/4 Caps Lock Enter Shift L No.102 ALT R Confidential Portege R500 Maintenance Manual Cap Key Code set Top Table D-4 Scan codes with Fn key Cap Key Code set Top Make Break Table D-6 No.124 key scan code This key generates only make codes United Kingdom UK Keyboard United States US KeyboardAppendix E Key LayoutAppendices Thai Keyboard Canadian French KeyboardAppendices Appendix E Key Layout RGB Monitor Loopback Connector LAN Loopback ConnectorAppendix F Wiring diagrams Appendices Appendices Appendix F Wiring diagrams Appendix G Bios rewrite procedures Appendices Rewriting the BiosTools Appendices Appendix G Bios rewrite procedures Appendix H EC/KBC rewrite procedures Appendices Rewriting the EC/KBC Appendices Appendix H EC/KBC rewrite procedures Appendix I Reliability Appendices Table I-1 Mtbf Appendices Appendix I Reliability