Toshiba r500 - page 42

2 Troubleshooting Procedures

2-ii [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)

Contents

Main Toshiba Personal Computer PORTG R500 Maintenance Manual TOSHIBA CORPORATION Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page Page Page 1.3 3.5-inch Floppy Disk Drive (USB External) 1.4 2.5-inch Hard Disk Drive 1.5 1.8-inch Hard Disk Drive 1 Hardware Overview 1.6 DVD-Super Multi Drive Optical Drive (ODD) 1.6 DVD-Super Multi Drive Optical Drive (ODD) 1.7 Keyboard 1.8 TFT Color Display 1.9 Power Supply 1 Hardware Overview 1.9 Power Supply Table 1-6 Power supply output rating (1/2) 1.9 Power Supply 1 Hardware Overview PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-21 1.10 Batteries Page Page 1.11 AC Adapter Page Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting 2.2 Troubleshooting Flowchart Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page 2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-19 Table 2-5 Debug port (Boot mode) error status (1/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-20 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table 2-5 Debug port (Boot mode) error status (2/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-5 Debug port (Boot mode) error status (3/10) PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-21 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-22 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table 2-5 Debug port (Boot mode) error status (4/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-23 Table 2-5 Debug port (Boot mode) error status (5/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-24 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table 2-6 Debug port (Boot mode) error status (6/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-25 Table 2-5 Debug port (Boot mode) error status (7/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-26 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table 2-5 Debug port (Boot mode) error status (8/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-27 Table 2-5 Debug port (Boot mode) error status (9/10) Page Page Page 2.5 USB FDD Troubleshooting Page Page Page 2.6 HDD Troubleshooting Page Page Page Page 2.7 Keyboard and Dual point Troubleshooting Page 2.8 Display Troubleshooting Page 2.9 Optical Drive Troubleshooting Page 2.10 LAN Troubleshooting 2.11 Bluetooth Troubleshooting Page Page 2.12 Wireless LAN Troubleshooting Page Page 2.13 Sound Troubleshooting Page 2.14 SD card Slot Troubleshooting 2.15 Fingerprint sensor Troubleshooting Page Page Page Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page Page 3.3 Setting of the hardware configuration Page 3.4 Heatrun Test 3 Tests and Diagnostics 3.5 Subtest Names 3-12 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3.5 Subtest Names 3.5 Subtest Names 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-13 Table 3-1 Subtest names (2/2) 3.6 System Test Page 3.7 Memory Test 3.8 Keyboard Test 3.9 Display Test Page Page 3.10 Floppy Disk Test Page 3.11 Printer Test Page 3.12 Async Test 3.13 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page Page 3.18 Error Code and Error Status Names 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-35 3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3.18 Error Code and Error Status Names 3-36 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table 3-2 Error codes and error status names (2/3) 3.18 Error Code and Error Status Names 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-37 Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status 3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-39 Table 3-4 Error register contents 3.20 ONLY ONE TEST Page Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Atheros) Page 3.27 Wireless LAN Test Program (Intel-made b/g, a/b/g Setting up of REF PC) Page Page Page Page 3.28 Wireless LAN Test Program on DUT PC(Intel-made) Page Page Page Page Page Page Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page Page Page 3.31 BIOS SETUP Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4 Contents Page Page Page 4.1 General Page Page Page Page Page Page 4.2 Battery pack Page 4.3 PC card 4.4 SD memory card 4.5 Memory module Page Page 4.6 Base cover assembly Click here to view caution on the disassembly/reassembly of the unit. Page Page 4.7 PC card slot Page 4.8 Battery lock/Battery latch 4.9 Wireless LAN card Page 4.10 CPU fan assembly Page Page 4.11 RTC battery Page 4.12 DC-IN jack 4.13 Bluetooth module Page 4.14 HDD/SSD Page Page Page Page Page 4.15 Sound board/Internal microphone Page 4.16 ODD/SD board Page Page 4.17 USB board/Switch unit Page Page 4.18 System board Page Page 4.19 Speaker Page 4.20 Display portion Page Page Page 4.21 Touch pad/Fingerprint sensor board Page Page 4.22 Keyboard Page 4.23 LCD unit Page Page 4.24 Wireless LAN antenna/Bluetooth antenna Page 4.25 Hinge Page Page Page Page Appendix Contents Page Page Page Page Page Appendices Appendices Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page MU Page Appendices Appendix B Board Layout SY*) connectors Table B-2 System board (F B-4 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) and ICs (back) B.3 Finger Sensor board (FMUFS*) View MUFS Finger Sensor B.4 SW board (FMUSW*) View B.5 Jack board (FMUJA*) View MUJA Jack board B.6 USB board (FMUUS*) View B.7 SATA HDD FPC (FMUSH*) View B.8 PATA HDD FPC (FMUPH*) View B.9 Antenna board (FMUAT*) View B.10 SD board (FMUSD*) View B.11 ODD FPC (FMUOD*) View B.12 SD board interface FPC (FMUSS*) View Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] C-1 Appendix C Pin Assignments System board (FMUSY) C.1 CN1460 SO-DIMM connector (200-pin) Table C-1 SO-DIMM connector (200-pin) (1/3) Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table C-1 SO-DIMM connector (200-pin) (2/3) Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] C-3 Table C-1 SO-DIMM connector (200-pin) (3/3) Appendices Appendix C Pin Assignments C.2 CN1800 HDD interface connector (50-pin) Table C-2 HDD interface connector (50-pin) Appendix C Pin Assignments Appendices C.3 CN2110 PC Card interface connector (80-pin) Table C-3 PC Card interface connector (80-pin)(1/2) Appendices Appendix C Pin Assignments Appendix C Pin Assignments Appendices C.4 CN2150 Docking interface connector (64-pin) Table C-4 Docking interface connector (64-pin) Appendices Appendix C Pin Assignments Table C-5 Mini PCI Express interface connector (52-pin) Appendix C Pin Assignments Appendices C.6 CN2630 FMU3G* board interface connector (35-pin) Table C-6 FMU3G* board interface connector (35-pin) Appendices Appendix C Pin Assignments C.7 CN3230 Keyboard interface connector (30-pin) Table C-7 keyboard interface connector (30-pin) C.8 CN4100 LAN interface connector (8-pin) Table C-8 LAN interface connector (8-pin) Appendix C Pin Assignments Appendices C.9 CN4200 1394 interface connector (4-pin) Table C-10 Bluetooth interface connector (20-pin) Table C-9 1394 interface connector (4-pin) C.10 CN4400 Bluetooth interface connector (20-pin) C.11 CN4610 USB (PORT4) interface connector (4-pin) Table C-11 USB (PORT4) interface connector (4-pin) C.12 CN5080 CRT interface connector (15-pin) Table C-12 CRT interface connector (15-pin) Appendix C Pin Assignments Appendices C.13 CN5601 LCD interface connector (34-pin) Table C-13 LCD interface connector (34-pin) Appendices Appendix C Pin Assignments C.14 CN8771 FAN interface connector (4-pin) Table C-14 FAN interface connector (4-pin) C.15 CN8800 DC-IN connector (4-pin) Table C-15 USB(Port4) interface connector (4-pin) C.18 CN9500 FMUJA* board interface connector (36-pin) Table C-18 FMUJA* board interface connector (36-pin) Appendices Appendix C Pin Assignments C.19 CN9600 FMUUS* board interface connector (20-pin) Table C-19 FMUUS* board interface connector (20-pin) C.20 CN9700 FMUSS* board interface connector (30-pin) Table C-20 FMUSS* board interface connector (30-pin) Appendix C Pin Assignments Appendices C.21 CN9800 FMUFS* board interface connector (6-pin) Table C-21 FMUFS* board interface connector (6-pin) C.22 CN9850 Membrane interface connector (24-pin) Table C-22 Membrane interface connector (24-pin) Page Page Page Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] C-21 C.28 CN9510 System board interface connector (36-pin) Table C-28 System board interface connector (36-pin) C.29 J6050 Ext-Microphone interface connector (6-pin) C.30 J6310 Headphone interface connector (6-pin) Appendix C Pin Assignments Appendices USB board (FMUUS*) C.31 CN4630 USB (PORT0) interface connector (4-pin) Table C-31 FMUUS* board interface connector (4-pin) C.32 CN9610 System board interface connector (20-pin) Table C-32 System board interface connector (20-pin) SATA HDD FPC (FMUSH*) C.34 CN1810 System board interface connector (50-pin) Table C-34 System board interface connector (50-pin) Appendix C Pin Assignments Appendices C.35 CN1820 SATA HDD interface connector (10-pin) Table C-35 SATA HDD interface connector (10-pin) Appendices Appendix C Pin Assignments C-26 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) PATA HDD FPC (FMUPH*) C.36 CN1830 System board interface connector (50-pin) Table C-36 System board interface connector (50-pin) Appendix C Pin Assignments Appendices C.37 CN1840 PATA HDD interface connector (40-pin) Table C-37 PATA HDD interface connector (40-pin) Appendices Appendix C Pin Assignments Antenna board (FMUAT*) C.38 CN2671 ANT interface connector (3-pin) Table C-38 ANT interface connector (3-pin) C.39 CN2672 3G interface connector (3-pin) Table C-39 3G interface connector (3-pin) SD board (FMUSD*) C.41 CN1820 FMUOD* board interface connector (3-pin) Table C-41 FMUOD* board interface connector (3-pin) Appendices Appendix C Pin Assignments C.42 CN9710 FMUSS* board interface connector (30-pin) Table C-42 FMUSS* board interface connector (30-pin) C.43 IS2130 SD CARD interface connector (12-pin) Table C-43 SD CARD interface connector (12-pin) Appendix C Pin Assignments Appendices ODD FPC (FMUOD*) C.44 CN1810 ODD interface connector (50-pin) Table C-44 ODD interface connector (50-pin) Appendices Appendix C Pin Assignments C.45 CN1830 FMUSD* board interface connector (50-pin) Table C-45 FMUSD* board interface connector (12-pin) Appendix C Pin Assignments Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] C-33 SD board interface FPC (FMUSS*) C.46 CN9720 System board interface connector (30-pin) Table C-46 System board interface connector (30-pin) Appendices Appendix C Pin Assignments C.47 CN9730 FMUSD* board interface connector (30-pin) Table C-47 FMUSD* board interface connector (30-pin) Appendix D Keyboard Scan/Character Codes Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Page Page Appendix E Key Layout Page Appendix F Wiring diagrams Page Appendix G BIOS rewrite procedures Page Appendix H EC/KBC rewrite procedures