Troubleshooting Procedures | Toshiba r500 manual

2 Troubleshooting Procedures

2.15 Fingerprint sensor Troubleshooting		2-56
Procedure 1	Setting Windows Log-ON password	2-57
Procedure 2	Registration of fingerprint	2-57
Procedure 3	Authentication of fingerprint	2-58
Procedure 4	Connector Check and Replacement Check	2-59

PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL]

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Toshiba r500 manual Troubleshooting Procedures

Contents

File Number Portégé R500 Copyright Preface Safety Precautions Confidential Acronyms Conventions Table of Contents Only ONE Test Tests and Diagnostics HDD Replacement Procedures Portégé R400 Maintenance Manual 960-623CONFIDENTIAL Confidential Hardware Overview Hardware Overview Chapter Contents Tables Figures Features Hardware Overview Features ‰ HDD Hardware Overview Features Features Hardware Overview Hardware Overview Features Features Hardware Overview Front of the computer System unit configuration Hardware Overview System Unit Block Diagram System Unit Block Diagram System Unit Block Diagram Hardware Overview Gpio ‰ VGA Hardware Overview System Unit Block Diagram 3.5-inch Floppy Disk Drive USB External Hardware Overview 3.5-inch Floppy Disk Drive USB External Inch HDD 2.5-inch HDD specifications 2.5-inch Hard Disk DriveHardware Overview 2.5-inch Hard Disk Drive 1.8-inch Hard Disk Drive Hardware Overview 1.8-inch Hard Disk Drive DVD Super Multi drive specifications DVD-Super Multi Drive Optical Drive ODDHardware Overview DVD-Super Multi Drive Optical Drive ODD Keyboard Hardware Overview Keyboard TFT Color Display LCD module specificationsHardware Overview TFT Color Display LCD Module Power Supply Hardware Overview Power Supply Yes Power supply output rating 2/2 GMCH, SDRAMSPD, ICH7-M Main Battery Battery specificationsBatteries Hardware Overview Batteries Battery Charging Control Batteries Hardware OverviewTime required for charges RTC battery charging/data preservation time RTC battery 10 AC adapter specifications AC AdapterAC Adapter Hardware Overview Hardware Overview AC Adapter Chapter Troubleshooting Procedures Troubleshooting Procedures Chapter Contents Troubleshooting Procedures Troubleshooting Procedures Troubleshooting flowchart Debug port Boot mode error status Troubleshooting Troubleshooting Procedures Troubleshooting Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting Flowchart Troubleshooting Procedures Troubleshooting flowchart 2/2 Troubleshooting Flowchart Troubleshooting Procedures Troubleshooting Procedures Power Supply Troubleshooting Power Supply TroubleshootingProcedure 1 Icons in the LCD Check Battery icon Power Supply Troubleshooting Troubleshooting Procedures Procedure 2 Error Code CheckError code ‰ 1st Battery ‰ E5V output ‰ PPV output ‰ Miscellaneous Procedure 3 Connection Check Result code Procedure 4 Charge Check Procedure 5 Replacement Check System Board Troubleshooting Troubleshooting Procedures System Board Troubleshooting Procedure 1 Message Check Troubleshooting Procedures System Board Troubleshooting KBC Error HDC Error Debug port Boot mode error status Procedure 2 Debugging Port Check Boot Mode Port status Inspection items Details Beep Prohibition of cache Check of memory configuration change PIT test Cold boot only and initialization F10AH FIRST64KBCHECK Initsysmem Bios Ffffh Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check USB FDD Troubleshooting USB FDD Troubleshooting Troubleshooting ProceduresProcedure 1 USB FDD Head Cleaning Check FDD error code and status Procedure 2 Diagnostic Test Program Execution Check Procedure 3 Connector Check Procedure 4 Replacement Check HDD Troubleshooting Troubleshooting Procedures HDD Troubleshooting Procedure 2 Partition Check Troubleshooting Procedures HDD Troubleshooting Procedure 3 Format Check HDD error code and status Procedure 4 Diagnostic Test Program Execution Check Procedure 5 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Keyboard and Dual point Troubleshooting Procedure 2 Connector Check and Replacement Check Display Troubleshooting Troubleshooting Procedures Display TroubleshootingProcedure 2 Connector Check and Cable Check Procedure 3 Replacement Check Display Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Optical Drive Troubleshooting Optical Drive Troubleshooting Optical Drive Troubleshooting Troubleshooting Procedures Troubleshooting Procedures LAN Troubleshooting LAN Troubleshooting Bluetooth Troubleshooting Troubleshooting Procedures Bluetooth Troubleshooting Procedure 2 Connection Check Troubleshooting Procedures Bluetooth Troubleshooting Procedure 3 Replacement Check Wireless LAN Troubleshooting Troubleshooting Procedures Wireless LAN TroubleshootingProcedure 1 Transmitting-Receiving Check Procedure 2 Antenna Connection Check Wireless LAN Troubleshooting Troubleshooting Procedures Procedure 3 Replacement Check Sound Troubleshooting Sound Troubleshooting Troubleshooting ProceduresProcedure 2 Connector Check Troubleshooting Procedures Sound Troubleshooting SD card Slot Troubleshooting SD card Slot Troubleshooting Troubleshooting ProceduresProcedure 1 Check on Windows OS Fingerprint sensor Troubleshooting Procedure 2 Registration of fingerprint Procedure 1 Setting Windows Log-ON password Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check Confidential Chapter Tests and Diagnostics Tests and Diagnostics Chapter Contents Function Description Accessing the Bios Setup Program Tables Tests and Diagnostics Diagnostic Test Diagnostic Test Tests and DiagnosticsDiagnostics menu Tests and Diagnostics Diagnostic Test Heatrun test program 2 H/W Hardware initial information setting tool Tests and Diagnostics Executing the Diagnostic Test Executing the Diagnostic Test Diagnostics menu T&D Executing the Diagnostic Test Tests and Diagnostics Printer Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Tests and Diagnostics Setting of the hardware configuration Tests and Diagnostics Setting of the hardware configuration Heatrun Test Heatrun Test Tests and Diagnostics Subtest Names Tests and Diagnostics Subtest Names Hard Disk Subtest Names Tests and Diagnostics Subtest names 2/2 System Test Tests and Diagnostics System Test System Test Tests and Diagnostics Memory Test Tests and Diagnostics Memory Test Keyboard Test Keyboard Test Tests and Diagnostics Display Test Tests and Diagnostics Display Test Display Test Tests and Diagnostics Tests and Diagnostics Display Test Floppy Disk Test Floppy Disk Test Tests and Diagnostics Tests and Diagnostics Floppy Disk Test Printer Test Printer Test Tests and Diagnostics Confidential Async Test Async Test Tests and Diagnostics Hard Disk Test Tests and Diagnostics Hard Disk Test Hard Disk Test Tests and Diagnostics HDD Real Timer Test Tests and Diagnostics Real Timer Test Tests and Diagnostics Real Timer Test NDP Test NDP Test Tests and Diagnostics Expansion Test Tests and Diagnostics Expansion Test Expansion Test Tests and Diagnostics CD-ROM/DVD-ROM Test Tests and Diagnostics CD-ROM/DVD-ROM Test Error Code and Error Status Names Tests and Diagnostics Error Code and Error Status Names PRT Time OUT No Pcmcia Tests and Diagnostics Hard Disk Test Detail Status Hard disk controller status register contentsHard Disk Test Detail Status BBK Operations Program Description Only ONE Test Subtest Touch Pad Wireless communication switch is set to a start position OFF LED Subtest Button Figure below shows the name and position of each side Subtest 8 Docker Dock/Undock Pushing Eject-SW, and press Enter Key Head Cleaning Tests and Diagnostics Head CleaningFunction Description Enter Log Utilities Tests and Diagnostics Log Utilities 00 00 0000 FDD-WRITE Protected Log Utilities Tests and Diagnostics Running Test Tests and Diagnostics Running Test Floppy Disk Drive Utilities Floppy Disk Drive Utilities Tests and Diagnostics Tests and Diagnostics Floppy Disk Drive Utilities Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select Tests and Diagnostics System Configuration System Configuration Press Enter to return to the Diagnostic Menu Check of the wireless LAN card type Wireless LAN Test Program Atheros Check of the antenna connection DUT How to setup the REF PC Confidential Confidential Confidential ・WTWINSVR.EXE How to start Wireless LAN Test Program Intel-made Golan on DUT PC Wireless LAN Test Program on DUT PCIntel-made MAC = Subtest03 Antenna check & communication test of 11b mode Disappearance of MAC address data Wireless LAN Test Program Intel-madeKedron on DUT PC MAC = 11a Communication Test NG Subtest06 All the tests of Wireless WiFi Link 4965 Module LAN test 29 LAN/Modem/Bluetooth/IEEE1394 Test Program LAN transmit & receive test Completed Repeat count 00000 Tests and Diagnostics Modem loopback test Modem test Test procedure Bluetooth test Preparation Tests and Diagnostics IEEE1394 test Sound Test program Tests and Diagnostics Sound Test program Bios Setup PCI LAN Accessing the Setup Program Accepting Changes and Exiting the Setup Window Moving Within the Setup Menu and Changing ValuesFactory Preset Configuration HDD Mode Password Write Policy System Date Sets date System Time Sets time Setup Options Bios Setup Enabled Available Enabled （Mode1 ） Using the AC adapter Setup by OS Maximum Performance Ahci Space key or Back Space key Legacy Emulation FDD Bios Setup Chapter Replacement Procedures Replacement Procedures PC card General14.1 14.2 Figures 31 Removing the display portion Replacement Procedures General Safety Precautions Before You Begin Disassembly Procedures Tools and Equipment Assembly Procedures Screw Tightening Torque Screw Notation Grip Color Removing the Battery pack Battery pack Installing the Battery pack Installing the PC card PC cardRemoving the PC card Installing the SD memory card SD memory cardRemoving the SD memory card Memory module Removing the Memory moduleNever press hard or bend the memory module Memory module Replacement Procedures Installing the Memory module Removing the Base cover assembly Base cover assembly Replacement Procedures Base cover assembly Set the base cover assembly in place Installing the Base cover assembly Removing the PC card slot PC card slot Installing the PC card slot Battery lock/Battery latch Removing the Battery lock/Battery latchInstalling the Battery lock/Battery latch Removing the Wireless LAN card Wireless LAN card Installing the Wireless LAN card Removing the CPU fan assembly CPU fan assembly 13 Applying new grease Installing the CPU fan assembly Fan cable Removing the RTC battery RTC battery Installing the RTC battery Installing the DC-IN jack DC-IN jackRemoving the DC-IN jack Removing the Bluetooth module Bluetooth module Installing the Bluetooth module 14 HDD/SSD 14.1 2.5 HDD Removing the 2.5 HDD Installing the 2.5 HDD 18 Removing the 1.8 HDD 14.2 1.8 HDD Removing the 1.8 HDD Installing the 1.8 HDD 19 Removing the SSD 14.3 SSD Removing the SSD Installing the SSD Removing the Sound board/Internal microphone Sound board/Internal microphone 21 Removing the sound board/internal microphone Installing the Sound board/Internal microphone Removing the ODD/SD board 16 ODD/SD board Replacement Procedures 16 ODD/SD board Installing the ODD/SD board Removing the USB board/Switch unit USB board/Switch unit USB board/Switch unit Replacement Procedures Installing the USB board/switch unit 27 Removing the system board System board Removing the System board Replacement Procedures System board Installing the System board Removing the Speaker Speaker Installing the Speaker Removing the Display portion Display portion 31 Removing the display portion Installing the Display portion Replacement Procedures Display portion Secure the hinge portion with the following screws M2.5 ×4C Removing the Touch pad/Fingerprint sensor board Touch pad/Fingerprint sensor board Touch pad/Fingerprint sensor board Replacement Procedures Installing the Touch pad/Fingerprint sensor board 35 Removing the keyboard Removing the Keyboard Installing the Keyboard Removing the LCD unit LCD unit Replacement Procedures LCD unit Installing the LCD unit Removing the Wireless LAN antenna/Bluetooth antenna Wireless LAN antenna/Bluetooth antenna Installing the Wireless LAN antenna/Bluetooth antenna Removing the Hinge Hinge Installing the Hinge Replacement Procedures Hinge Appendices Appendices Appendix Contents CN9810 System board interface connector 6-pin ODD FPC Fmuod Figures Table C-2 Table C-1Table C-3 Table C-4 Sata HDD FPC App-ix App-x Appendix a Handling the LCD Module Appendices Precautions for handling the LCD module Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix B Board Layout Appendices System board FMUSY* Front View Number Name Figure B-2 System boardFTUSY* layout back System board FMUSY* Back View CPU Finger Sensor board FMUFS* View Table B-3 Finger Sensor board FMUFS* connector front Appendices Appendix B Board Layout SW board FMUSW* View Jack board FMUJA* View USB board FMUUS* View Sata HDD FPC FMUSH* View Pata HDD FPC FMUPH* View Table B- 8 Pata HDD Fpcf MUPH* connector front Antenna board FMUAT* View SD board FMUSD* View ODD FPC FMUOD* View Figure B-12SD board interface FPCFMUSS* layout front SD board interface FPC FMUSS* View System board FMUSY＊ CN1460 SO-DIMM connector 200-pin Table C-1 SO-DIMM connector 200-pin 1/3Appendix C Pin Assignments Appendices GND ADM3-B1P ADQS3-B1N ADQS3-B1P ADQS5-B1N CN1800 HDD interface connector 50-pin Table C-2 HDD interface connector 50-pinAppendices Appendix C Pin Assignments Table C-3 PC Card interface connector 80-pin1/2 CN2110 PC Card interface connector 80-pin Confidential Table C-4 Docking interface connector 64-pin CN2150 Docking interface connector 64-pin Table C-5 Mini PCI Express interface connector 52-pin CN2600 Mini PCI Express interface connector 52-pin Table C-6 FMU3G* board interface connector 35-pin CN2630 FMU3G* board interface connector 35-pin CN4100 LAN interface connector 8-pin CN3230 Keyboard interface connector 30-pinTable C-7 keyboard interface connector 30-pin Table C-8 LAN interface connector 8-pin 10 CN4400 Bluetooth interface connector 20-pin CN4200 1394 interface connector 4-pinTable C-9 1394 interface connector 4-pin Table C-10 Bluetooth interface connector 20-pin 12 CN5080 CRT interface connector 15-pin 11 CN4610 USB PORT4 interface connector 4-pinTable C-11 USB PORT4 interface connector 4-pin Table C-12 CRT interface connector 15-pin Table C-13 LCD interface connector 34-pin 13 CN5601 LCD interface connector 34-pin 15 CN8800 DC-IN connector 4-pin 14 CN8771 FAN interface connector 4-pin16 CN8810 Battery connector 10-pin 17 CN9300 RTC battery connector 3-pin Table C-18 FMUJA* board interface connector 36-pin 18 CN9500 FMUJA* board interface connector 36-pin 20 CN9700 FMUSS* board interface connector 30-pin 19 CN9600 FMUUS* board interface connector 20-pinTable C-19 FMUUS* board interface connector 20-pin Table C-20 FMUSS* board interface connector 30-pin 22 CN9850 Membrane interface connector 24-pin 21 CN9800 FMUFS* board interface connector 6-pinTable C-21 FMUFS* board interface connector 6-pin Table C-22 Membrane interface connector 24-pin Table C-23 System board interface connector 6-pin Table C-24 FMUUS* board interface connector 3-pin 27 CN6350 Speaker interface connector 2-pin 26 CN6050 Int-Microphone interface connector 2-pinTable C-24 FMUUS* board interface connector 4-pin Table C-26 Int-Microphone interface connector 2-pin Table C-28 System board interface connector 36-pin 28 CN9510 System board interface connector 36-pin 30 J6310 Headphone interface connector 6-pin 29 J6050 Ext-Microphone interface connector 6-pinTable C-29 Ext-Microphone interface connector 6-pin Table C-30 Headphone interface connector 6-pin 33 CN9620 FMUSW* board interface connector 3-pin 32 CN9610 System board interface connector 20-pinTable C-31 FMUUS* board interface connector 4-pin Table C-32 System board interface connector 20-pin Table C-34 System board interface connector 50-pin 34 CN1810 System board interface connector 50-pin Table C-35 Sata HDD interface connector 10-pin 35 CN1820 Sata HDD interface connector 10-pin Table C-36 System board interface connector 50-pin 36 CN1830 System board interface connector 50-pin Table C-37 Pata HDD interface connector 40-pin 37 CN1840 Pata HDD interface connector 40-pin Antenna board Fmuat 38 CN2671 ANT interface connector 3-pin 39 CN2672 3G interface connector 3-pin40 CN2673 Wlan interface connector 3-pin Table C-41 FMUOD* board interface connector 3-pin 43 IS2130 SD Card interface connector 12-pin 42 CN9710 FMUSS* board interface connector 30-pinTable C-42 FMUSS* board interface connector 30-pin Table C-43 SD Card interface connector 12-pin Table C-44 ODD interface connector 50-pin 44 CN1810 ODD interface connector 50-pin Table C-45 FMUSD* board interface connector 12-pin 45 CN1830 FMUSD* board interface connector 50-pin Table C-46 System board interface connector 30-pin Table C-47 FMUSD* board interface connector 30-pin 47 CN9730 FMUSD* board interface connector 30-pin Table D-1 Scan codes set 1 and set 2 1/4 Appendix D Keyboard Scan/Character Codes Appendices Caps Lock Enter Shift L No.102 ALT R Confidential Portege R500 Maintenance Manual Cap Key Code set Top Cap Key Code set Top Make Break Table D-4 Scan codes with Fn key Table D-6 No.124 key scan code This key generates only make codes United Kingdom UK Keyboard United States US KeyboardAppendix E Key LayoutAppendices Thai Keyboard Canadian French KeyboardAppendices Appendix E Key Layout RGB Monitor Loopback Connector LAN Loopback ConnectorAppendix F Wiring diagrams Appendices Appendices Appendix F Wiring diagrams Appendix G Bios rewrite procedures Appendices Rewriting the BiosTools Appendices Appendix G Bios rewrite procedures Rewriting the EC/KBC Appendix H EC/KBC rewrite procedures Appendices Appendices Appendix H EC/KBC rewrite procedures Table I-1 Mtbf Appendix I Reliability Appendices Appendices Appendix I Reliability