Problem | Procedure |
Computer does not boot from hard drive | Insert a system diskette (refer to Chapter 5, Disks |
| and Disk Drives) and reboot. |
| There may be a problem with your operating system |
| files. Refer to your Windows and DOS documentation. |
Slow performance or disk errors | Your files may be fragmented. Run SCANDISK to |
| check the condition of your files and disk. Refer to |
| your |
| information on running SCANDISK and the |
| defragmenter. |
| Run the diagnostic test. Write down any reported |
| errors. If TDIAGS does not report any errors and you |
| have exhausted every troubleshooting possibility, |
| make sure you have backed up all your files. |
| As a last resort, reformat the hard disk. Then, reload |
| the operating system and other files. |
| If problems persist, contact your dealer. |
CD ROM Drive
For more information, refer to Chapter 5, Disks and Disk Drives.
Problem | Procedure |
You cannot access a CD in the drive | Make sure the drive's drawer is securely closed. Press |
| gently until it clicks into place. |
| Open the drawer and make sure the CD is properly |
| seated. It should lie flat with the label facing up. |
| A foreign object in the drawer could block laser |
| light from reading the CD. Make sure there in no |
| obstruction. Remove any foreign object. |
| Check whether the CD is dirty. If necessary, wipe it |
| with a clean cloth dipped in water or a neutral cleaner. |
| See the CD care section in Chapter 5, for details on |
| cleaning. |
| Check your config.sys and autoexec.bat files to make |
| sure they have the necessary drivers and execution |
| lines. Refer to the |
| 10, Toshiba Utilities and Drivers. |