Troubleshooting Procedures | Toshiba tecra m1 instruction

2 Troubleshooting Procedures

2-vi	TECRA M1 Maintenance Manual (960-436)

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Toshiba tecra m1 manual Troubleshooting Procedures

Contents

Tecra M1 Copyright Safety Precautions Preface Tecra M1 Maintenance Manual Conventions Acronyms Tecra M1 Maintenance Manual Table of Contents Viii Tests and Diagnostics Replacement Procedures CPU Appendices Xii Hardware Overview Hardware Overview Chapter Contents Figures Tables Features Features Hardware Overview Hardware Overview Features USB FDD Features Hardware Overview Hardware Overview Features Features Hardware Overview Hardware Overview Features Front of the computer System unit configuration System Unit Block Diagram System Unit Block Diagram Hardware Overview Hardware Overview System Unit Block Diagram System Unit Block Diagram Hardware Overview Hardware Overview System Unit Block Diagram KBC Hardware Overview System Unit Block Diagram System Unit Block Diagram Hardware Overview Hardware Overview 3.5-inch Floppy Disk Drive USB External Items 720KB mode 2MB mode 44MB mode3.5-inch Floppy Disk Drive USB External Inch HDD 2.5-inch HDD specifications 1/3 Specifications Items2.5-inch Hard Disk Drive 2.5-inch Hard Disk Drive Hardware Overview G8BC00004210 G8BC0000A110 2.5-inch HDD specifications 3/3G8BC0000F310 G8BC00009110 CD-ROM drive specifications Teac specificationsCD-ROM Drive CD-ROM Drive Hardware Overview Hardware Overview DVD-ROM Drive DVD-ROM mode CD-ROM modeDVD-ROM Drive Hitachi G8CC00015410 CD-ROM, CD-ROM XA, CD-I Specifications CD-RW/DVD-ROM DriveHardware Overview CD-RW/DVD-ROM Drive Teac G8CC0000Q410 Hitachi G8CC00016410 CD-RW/DVD-ROM drive specifications 3/3Specifications Panasonic G8CC00010410 DVD Multi Drive Hardware Overview DVD Multi DrivePanasonic G8CC00012410 Write Teac Keyboard Hardware Overview Keyboard TFT Color Display TFT Color Display Hardware OverviewLCD Module Inch XGA TFT VF2092P03 FL Inverter Board FL inverter board specificationsSpecifications Inch SXGA+ TFT VF2074P01 Power Supply Power Supply Hardware Overview Hardware Overview Power Supply Power supply output rating B3V Power Supply Hardware Overview 10 Battery specifications Main BatteryBattery name Material Output voltage Capacity Batteries Battery Charging Control Batteries Hardware Overview11 Time required for quick charges Status Charging time Status Time RTC battery12 RTC battery charging/data preservation time Chapter Troubleshooting Procedures Troubleshooting Procedures Iii Troubleshooting Procedures Figures Troubleshooting Procedures Troubleshooting Troubleshooting Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting Flowchart Troubleshooting Procedures Troubleshooting flowchart 1/2 Troubleshooting flowchart 2/2 Troubleshooting Flowchart Troubleshooting Procedures Power Supply Troubleshooting Troubleshooting Procedures Power Supply TroubleshootingProcedure 1 Icons in the LCD Check Battery Icon Error code Where Error occurs Power Supply Troubleshooting Troubleshooting ProceduresProcedure 2 Error Code Check 1st Battery Error code Meaning S3V output PGV output PTV output Troubleshooting Procedures Power Supply Troubleshooting Procedure 3 Connection Check Procedure 4 Charge Check Result code Contents Check items Procedure 5 Replacement Check System Board Troubleshooting System Board Troubleshooting Troubleshooting Procedures Procedure 1 Message Check KBC Error HDC Error Procedure 2 Printer Port LED Check on Boot Mode Printer port LED LED Status Test item Message B5H LED Status Test item Message Tecra M1 Maintenance Manual 0BH 1BH LED Status Test item Message FFH Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check FDD Troubleshooting Procedure 1 FDD Head Cleaning Check FDD Troubleshooting Troubleshooting Procedures Procedure 2 Diagnostic Test Program Execution CheckFDD error code and status Code Status Troubleshooting Procedures FDD Troubleshooting Procedure 3 Connector Check and Replacement Check HDD Troubleshooting HDD Troubleshooting Troubleshooting Procedures Troubleshooting Procedures HDD Troubleshooting Procedure 2 Partition Check Procedure 3 Format Check Procedure 4 Diagnostic Test Program Execution Check Hard disk drive error code and status Procedure 5 Connector Check and Replacement Check Keyboard and Touch pad Troubleshooting Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector and Replacement Check Sensor/Switch Board PJ3200 Procedure 2 Connector and Cable Check Display TroubleshootingDisplay Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Display Troubleshooting Procedure 3 Replacement Check CD-ROM Drive Troubleshooting CD-ROM Drive Troubleshooting Troubleshooting Procedures Troubleshooting Procedures CD-ROM Drive Troubleshooting Procedure 2 Connector Check and Replacement Check DVD-ROM, CD-RW/DVD-ROM and DVD Multi Drive Troubleshooting DVD-ROM or CD-RW/DVD ROM or DVD Multi drive Modem Troubleshooting Modem Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Modem Troubleshooting Procedure 1 Connector Check and Replacement Check LAN TroubleshootingLAN Troubleshooting Troubleshooting Procedures Procedure 1 Transmitting-Receiving Check Bluetooth TroubleshootingTroubleshooting Procedures Bluetooth Troubleshooting Bluetooth Troubleshooting Troubleshooting Procedures Procedure 2 Antennas Connection Check Procedure 3 Antenna Check Procedure 4 Replacement Check Wireless LAN Troubleshooting Troubleshooting Procedures Wireless LAN Troubleshooting Wireless LAN Troubleshooting Troubleshooting Procedures Procedure 3 Antenna Check Procedure 4 Replacement Check Sound Troubleshooting Troubleshooting Procedures Sound Troubleshooting Sound Troubleshooting Troubleshooting Procedures Procedure 2 Connector Check Procedure 3 Replacement Check SD Card Slot Troubleshooting SD Card Slot Troubleshooting Troubleshooting ProceduresProcedure 1 Check on Windows Procedure 2 Connector/Replacement Check Troubleshooting Procedures SD Card Slot Troubleshooting Chapter Tests and Diagnostics Tests and Diagnostics Chapter Contents 29.1 Function Description Accessing the Setup Program Diagnostic Test Diagnostic Test Tests and Diagnostics Tests and Diagnostics Diagnostic Test Bluetooth Test Executing the Diagnostic Test Executing the Diagnostic Test Tests and Diagnostics Tests and Diagnostics Executing the Diagnostic Test SUB-TEST Following message will appear Test Name Subtest No Subtest Name Subtest Names Tests and DiagnosticsSubtest Names Tests and Diagnostics Subtest Names Subtest names 2/3 Async Subtest Names Tests and Diagnostics Subtest names 3/3 Tests and Diagnostics System Test System Test System Test Tests and Diagnostics Enter Model Name ? is displayed CPU Temp = XX deg C Throttling level = XXXXh Tests and Diagnostics Memory Test Memory Test Tecra M1 Maintenance Manual Tests and Diagnostics Keyboard Test Keyboard Test Keyboard Test Tests and Diagnostics Buttons Peripheral Tests and Diagnostics Display Test Display Test Display Test Tests and Diagnostics Break Display Test Tests and Diagnostics Tests and Diagnostics Floppy Disk Test Floppy Disk Test Floppy Disk Test Tests and Diagnostics Tests and Diagnostics Printer Test Printer Test Tecra M1 Maintenance Manual Tests and Diagnostics Async Test Async Test Tecra M1 Maintenance Manual Tests and Diagnostics Hard Disk Test Hard Disk Test Hard Disk Test Tests and Diagnostics Worst pattern data Cylinder Real Timer Test Real Timer Test Tests and Diagnostics Tests and Diagnostics Real Timer Test NDP Test Tests and Diagnostics NDP Test Expansion Test Tests and Diagnostics Sub# Address Good Bad ContentsExpansion Test Select the slot to test Tests and Diagnostics CD-ROM/DVD-ROM Test CD-ROM/DVD-ROM Test Wireless LAN Test Agere Wireless LAN Test Agere Tests and Diagnostics Tests and Diagnostics Wireless LAN Test Agere Transmit test Receive test Tests and Diagnostics Wireless LAN Test Agere This Card is WEP Press any key to continue Wireless LAN Test Atheros Tests and Diagnostics Wireless LAN Test Atheros Setting the tester machine Wireless LAN Test Atheros Tests and DiagnosticsSetting the responder machine Then the test returns to the main menu automatically Setting the target machine Wireless LAN Test CalexicoWireless LAN Test Calexico Tests and Diagnostics Tests and Diagnostics Sound/Modem Test Sound/Modem Test Sound/Modem Test Tests and Diagnostics XXX XXX XX XX*XXXX When the subtest is executed, the following message appears Sound/Modem Test Tests and Diagnostics Subtest Tests and Diagnostics IEEE1394 Test Program IEEE1394 Test Program Tecra M1 Maintenance Manual Bluetooth Test Tests and Diagnostics Bluetooth Test Bluetooth Test Tests and Diagnostics Tests and Diagnostics3.21 Bluetooth Test Error code for Bluetooth test Bdaddr 1/2 Progress Bar Bluetooth Test3 Tests and Diagnostics MM P M M M P Error code Error code for Bluetooth test Bdaddr of the DUT 1/2 See the Specification of the Bluetooth System in detail Device name Error code Error status name Error Code and Error Status NamesError Code and Error Status Names Tests and Diagnostics HDD CD/DVD-ROM Hard Disk Test Detail Status Tests and Diagnostics Hard Disk Test Detail StatusHard disk controller status register contents BBK1 Head Cleaning Tests and Diagnostics Head CleaningFunction Description Operations Log Utilities Tests and Diagnostics Log Utilities Tests and Diagnostics Log Utilities Running Test Tests and Diagnostics Running Test Mount the work disks on the drives, then press Enter key Floppy Disk Drive Utilities Tests and Diagnostics Floppy Disk Drive Utilities Tests and Diagnostics Floppy Disk Drive Utilities Floppy Disk Format & Copy Select a drive number. Then the following message appears HDD-ID Read System Configuration Tests and Diagnostics System Configuration System Configuration Tests and Diagnostics Setup Tests and Diagnostics Setup Setup Tests and Diagnostics Accessing the Setup Program HDD Password Tecra M1 Maintenance Manual Password Write Policy in the CPU Cache Accepting Changes and Exiting the Setup WindowFactory Preset Configuration Setup Options Enables sleep mode. Default Disables sleep mode FDD →HDD →CD-ROM →LAN PAL Disables the CPU cache Dynamically Switchable Setup by OS LPT setting COM level No Drive Address DMA channel Left Ctrl + Left Alt Right Ctrl + Right Alt ECP USB Legacy Support can be used. Default USB Legacy Support cannot be used Tests and Diagnostics Setup Chapter Replacement Procedures Replacement Procedures Slim Select Bay Module Modem Daughter Card GeneralOptional PC Card Optional SD Card Figures 30 Removing the Sound board 62 Replacing Sharp fluorescent lamp SXGA+ General Replacement Procedures General Replacement Procedures General Safety Precautions Before You Begin Disassembly Procedures Assembly Procedures Tools and Equipment Screw Tightening Torque Color of Screw Shaft Marking of Screws on the Computer Body Removing the Battery Pack Battery PackReplacement Procedures Battery Pack Battery Pack Replacement Procedures Removing the Battery pack Installing the Battery Pack Removing an Optional PC Card Optional PC Card Replacement ProceduresOptional PC Card Replacement Procedures Optional PC Card Installing an Optional PC Card Optional SD Card Replacement Procedures Installing an Optional SD CardOptional SD Card Removing an Optional SD Card Removing the HDD Replacement Procedures HDDHDD HDD Replacement Procedures Removing the HDD pack Removing the HDD bracket Installing the HDD Removing the Slim Select Bay Module Replacement Procedures Slim Select Bay ModuleSlim Select Bay Module Tecra M1 Maintenance Manual Installing the Slim Select Bay Module Removing the Modem Daughter Card Modem Daughter Card Replacement ProceduresModem Daughter Card Replacement Procedures Modem Daughter Card 10 Removing the Modem daughter card Installing the Modem Daughter Card Removing the CPU Replacement Procedures CPUCPU CPU Replacement Procedures 12 Removing the Fin Replacement Procedures4.8 CPU 13 Unlocking the CPU Installing the CPU 14Applying new grease Replacement Procedures CPU Replacement Procedures Keyboard Removing the Keyboard 16 Removing the Keyboard 17 Removing the Keyboard support plate Keyboard Replacement Procedures Installing the Keyboard Removing a Memory Module Replacement Procedures Memory ModuleMemory Module Memory Module Replacement Procedures Installing a Memory Module Sensor/Switch Board Replacement Procedures Sensor/Switch BoardRemoving the Sensor/Switch Board Installing the Sensor/Switch Board Sensor/Switch Board Replacement Procedures Removing the Touch Pad Replacement Procedures Touch PadTouch Pad Touch Pad Replacement Procedures 21 Removing the Palmrest Replacement Procedures Touch Pad Installing the Touch Pad Removing the Wireless LAN Card Wireless LAN CardReplacement Procedures Wireless LAN Card Wireless LAN Card Replacement Procedures 24 Removing the Wireless LAN card Installing the Wireless LAN Card Removing the Bluetooth Module Bluetooth ModuleBluetooth Module Replacement Procedures Replacement Procedures Bluetooth Module Installing the Bluetooth Module Removing the Display Assembly Display AssemblyDisplay Assembly Replacement Procedures Replacement Procedures Display Assembly 27 Removing the Display assembly 28 Removing the Display assembly Installing the Display Assembly Removing the LED Board LED Board Replacement ProceduresLED Board Replacement Procedures LED Board Installing the LED Board Removing the Sound Board Sound Board Replacement ProceduresSound Board Replacement Procedures Sound Board Installing the Sound Board System Board/RTC Battery/DC-IN Jack System Board/RTC Battery/DC-IN Jack Replacement Procedures Replacement Procedures System Board/RTC Battery/DC-IN Jack Removing the System Board/RTC Battery/DC-IN Jack Tecra M1 Maintenance Manual 33 Removing the DC-IN jack Installing the System Board/RTC Battery/DC-IN Jack Removing the USB Board Replacement Procedures USB BoardUSB Board USB Board Replacement Procedures Installing the USB Board Removing the Fan Replacement Procedures 20 Fan20 Fan 20 Fan Replacement Procedures Installing the Fan Removing the Display Mask Replacement Procedures Display MaskDisplay Mask Display Mask Replacement Procedures Installing the Display Mask Removing the FL Inverter Replacement Procedures4.22 FL InverterFL Inverter FL Inverter Replacement Procedures Installing the FL Inverter Removing the LCD Module Replacement Procedures LCD ModuleLCD Module LCD Module4 Replacement Procedures 39 Removing the LCD module 40 Removing the LCD module LCD Module Replacement Procedures Installing the LCD Module Wireless LAN Antenna/Bluetooth Antenna/Display Cover/Speaker M2.5⋅4 Tapping screw 42 Removing the Cable holder 43 Removing the cables 44 Removing the Hinge 45 Removing the Wireless LAN/Bluetooth antenna 46 Removing the LCD cable 47 Removing the Speaker cable 48 Removing the Speaker and Side cover 49 Removing the Hinge 50 Installing the wireless LAN/Bluetooth antenna Replacement Procedures Type Supplier Section Fluorescent Lamp Replacement ProceduresFluorescent Lamp Replacement Procedures Fluorescent Lamp 51 Replacing Toshiba fluorescent lamp XGA 52 Replacing Toshiba fluorescent lamp XGA 53 Replacing Toshiba fluorescent lamp XGA 54 Replacing Toshiba fluorescent lamp XGA 55 Replacing Toshiba fluorescent lamp XGA Assembling the 14.1-inch XGA Toshiba Fluorescent Lamp Be careful not to damage the TAB 57 Replacing Toshiba fluorescent lamp XGA 58 Replacing Toshiba fluorescent lamp XGA 59 Replacing Toshiba fluorescent lamp XGA 60 Replacing Toshiba fluorescent lamp XGA 61 Replacing Toshiba fluorescent lamp XGA 62 Replacing Sharp fluorescent lamp SXGA+ 63 Replacing Sharp fluorescent lamp SXGA+ Replacement Procedures4.25 Fluorescent Lamp 64 Replacing Sharp fluorescent lamp SXGA+ 65 Replacing Sharp fluorescent lamp SXGA+ 66 Replacing Sharp fluorescent lamp SXGA+ 67 Replacing Sharp fluorescent lamp SXGA+ 68 Replacing Sharp fluorescent lamp SXGA+ 69 Replacing Sharp fluorescent lamp SXGA+ 70 Replacing Sharp fluorescent lamp SXGA+ Fluorescent Lamp4 Replacement Procedures 71 Replacing Sharp fluorescent lamp SXGA+ Assembling the 14.1-inch SXGA+ Sharp Fluorescent Lamp Appendices Appendices Appendix Contents Appendix F Wiring Diagrams Appendices Figure B-1 System board FGFSY* layout front Table B-6 USB board FGFUS* connectors back App-viii Precautions for handling the LCD module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module System Board FGFSY* Front View Appendix B Board Layout Appendices Mark Number Name EC/KBC System Board FGFSY* Back View Figure B-2 System board FGFSY* layout back MCH-M Sound Board FGFSD* Front and Back View Back LED Board FGFLE* Front and Back View Appendices Appendix B Board Layout Sensor/Switch Board FGFLS* Front and Back View USB Board FGFUS* Front and Back View Apx.C Pin Assignments Appendices Table C-1 Memory 1 connector 200-pin 1/3Pin No Signal Name GND SDQ30R-B2P SDQ29R-B2P SDQ31R-B2P SDQ28R-B2P SDQ35R-B2P AppendicesApx.C Pin Assignments PJ1002 Memory 2 connector 200-pinTable C-2 Memory 2 connector 200-pin 1/3 SCB6B-B2P SCB7B-B2P GND SCK4-B2N Table C-3 HDD interface connector 44-pin Appendix C Pin Assignments Appendices PJ1511 Select Bay interface connector 72-pin Table C-4 Select Bay interface connector 72-pin PJ1512 PC-Card interface connector 150-pin Table C-5 PC-Card interface connector 150-pin 1/2 Appendices Apx.C Pin Assignments ACAD16-BYP PJ1514 SD Card interface connector 12-pin PJ123 Keyboard interface connector 34-pinTable C-6 SD Card interface connector 12-pin Table C-7 Keyboard interface connector 34-pin PJ2003 PAD interface connector 8-pin PJ1101 LED board interface connector 14-pin10 PJ1000 Sensor/Switch board interface connector 10-pin 11 PJ2026 Speaker Right connector 3-pin 12 PJ2027 Speaker Left connector 2-pin Table C-12 Speaker Left connector 2-pin 13 PJ2007 Docking interface connector 240-pin Table C-13 Docking interface connector 240-pin 1/4 Table C-13 Docking interface connector 240-pin 2/4 GND PDB01-P5P STROB-P5N 229 14 PJ2015 Mini PCI interface connector 124-pin Table C-14 Mini PCI interface connector 124-pin 1/2 Table C-14 Mini PCI interface connector 124-pin 2/2 17 PJ2019 Serial interface connector 9-pin 15 PJ2017 MDC1 interface connector 30-pin16 PJ1003 MDC2 interface connector 2-pin 18 PJ2020 Parallel interface connector 25-pin 19 PJ2033 USB0 interface connector 4-pin20 PJ2034 USB1 interface connector 4-pin 21 PJ1004 USB board interface connector 6-pin 22 PJ4900 Bluetooth interface connector 20-pin 23 PJ1100 Sound board interface connector 30-pinTable C-22 Bluetooth interface connector 20-pin Table C-23 Sound board interface connector 30-pin 24 PJ651 Ieee 1394 interface connector 25 PJ4500 LAN interface connector 14-pinPJ8800 DC-IN connector 4-pin 27 PJ8810 1st Battery connector 10-pin 28 PJ1005 RTC Battery connector 2-pin 29 PJ8770 FAN interface connector 3-pin30 PJ5500 LCD interface connector 41-pin Table C-28 RTC Battery connector 2-pin PJ5523 CRT interface connector 15-pin PJ5501 TV connector 4-pin 34 PJ3001 Internal Microphone connector 2-pin 35 PJ3002 External Microphone connector 6-pinTable C-33 System board interface connector 30-pin Table C-35 External Microphone connector 6-pin PJ3003 Headphone connector 6-pin Table C-36 Headphone connector 6-pin LED Board 37 PJ3100 System board interface connector 14-pin Table C-37 System board interface connector 14-pin Table C-38 System board interface connector 10-pin Table C-40 USB port 2 connector 4-pin 40 PJ3301 USB port 2 connector 4-pinTable C-39 System board interface connector 6-pin Appendix C Pin Assignments Appendices Cap Keytop Code set Make Break Appendix D Keyboard Scan/Character CodesTable D-1 Scan codes set 1 and set 2 1/4 Caps Lock Enter Shift L No.102 ALT R 122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App With left Shift With right Shift Set AA E0 2A E0 F0 12 E0 Table D-4 Scan codes with Fn key Cap Code set Keytop Make Break Table D-6 No.124 key scan code Key Shift Code set Top Make Appendix E Key LayoutAppendices United Kingdom UK KeyboardUnited States US Keyboard Appendices Appendix E Key Layout Appendix F Wiring Diagrams Appendices Parallel Port Wraparound ConnectorSerial Port Wraparound Connector LAN Loopback Connector AppendicesAppendix F Wiring Diagrams Tools Appendix G Bios Rewrite Procedures AppendicesRewriting the Bios Appendices Appendix G Bios Rewrite Procedures Appendix H EC/KBC Rewrite Procedures Appendices Rewriting the EC/KBC Appendices Appendix H EC/KBC Rewrite Procedures Time hours Appendix I ReliabilityAppendicesTable I-1 Mtbf Appendices Appendix I Reliability