2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart
2.2 Troubleshooting Flowchart Use the flowchart in figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:
Ask the user if a password is registered and, if it is, ask him or her to enter the
password. If the user has forgotten the system password, perform the following
procedure at the appropriate step in the flowchart in figure 2-1:
Connect the printer port in the Port Replicator, hold down the “P” key and turn the
POWER switch on. The computer will override the password function by erasing the
current password.
Verify with the customer that Microsoft Windows is installed on the hard disk. Non-
Windows operating systems can cause the computer to malfunction.
Make sure all optional equipment is removed from the computer.
Make sure the External USB floppy disk drive is empty.
2-2 TECRA M1 Maintenance Manual (960-436)