Toshiba Z300 214 Troubleshooting

214 Troubleshooting

Remedy When Windows NT/2000 is Unusable

Contents

User’sGuide Model: MAGNIA Z300 FCC Notice Warning Label Page Copyright Disclaimer Trademarks Page Page Introduction About this guide Safety cautions Other icons used Documentation Service options Maintenance contracts Page Contents Page Page Page Page Page Page Page Page Getting Started Page Mounting optional internal devices Environmental considerations Micro Tower Type/Rack Type Page Micro Tower Type Rack Type Power requirements Front view (with the front panel closed) Front view (with the front panel opened) (2) Operation buttons Page (3) System status indicators Page (4) Front panel display 1. System configuration 2. User messages 3. Trouble information 4. Bootup/shutdown messages (5) Card slot (6) USB1 connector (7) USB2 connector (8) Device bay (9) HDD/LAN status indicators Page Page Rear view (1) AC connector (2) Security Loop Page Expansion slot LAN status indicators Inside the server (1) Motherboard (2) SCSI riser card (3) Cooling fans (4) CPU sockets Connecting peripheral devices How to connect peripheral devices Page Page Floppy disk drive Maintenance Maintenance of the server Maintenance of the keyboard Maintenance of the display unit Connecting the power cable Page Switching on the server Turning on the server in the usual process Turning on the server by the “Remote Management” function Starting up the system Starting up with the floppy disk Starting up by the hard disk drive unit (in the case the OS has been installed) Starting up by the CD-ROM BIOS setup Making a floppy disk How to make a backup floppy disk Setup of system configuration BIOS setup utility SCSI utility IDE RAID Setup utility Page Installing software Switching off the server Normal shutdown Using the automatic shutdown function Page Notes on using of the automatic shutdown function Hints on operation of the power/sleep button Logon by a user without shutdown rights The application in operation Load to the system Abnormal system shutdown Page Before starting operation Before starting operation Page Page Installing/removing an optional device Page Removing and replacing the server panels Removing the top panel (for Micro Tower Types) Replacing the top panels (for Micro Tower Types) Removing/replacing the top panel (for Rack Types) When using a Rack Type Rack assembly procedure Page Page Page Page Page Page Page Page Page Sliding the server out of or into the rack Sliding the server (Rack Type) out of the rack Sliding the server (Rack Type) into the rack Power Supply Unit Removing the power supply unit Installing the power supply unit Page Memory module Page Installing an additional memory module Page Page Removing a memory module CPU module Installing the CPU module Page Page Page Page Page Page Page Replacing the CPU module Page Page Page Page Page Page Internal battery Replacing the internal battery Page Page Hard Disk Drive (HDD) –IDEHDD– Page Replacing a hard disk drive during operation Page Page Restrictions on PCI expansion cards Installing the SCSI riser card Page Page Page Page Page External Unit Setup Types of External Unit Front view of the External Hard Drive Unit Z1 (with the front panel closed) Front view of the External Hard Drive Unit Z1 (with the front panel opened) (2) Power button Page (4) HDD status indicators Page Rear view of the External Hard Drive Unit Z1 Installing and Removing Hard Disk Drive (HDD) -SCSIHDD Page Page Page Page Page Page Front view of the External Device Bay Unit Z1 (with the front panel closed) Front view of the External Device Bay Unit Z1 (with the front panel opened) Page Page Rear view of the External Device Bay Unit Z1 Installing SCSI device Terminator SCSI ID Changing the SCSI ID Page Page Page Page How to Connect an External Unit Page Page BIOS setup utility Starting the setup utility Menu screen Menu configuration BIOS Setup Utility Keyboard Commands Main menu cSystem Time/System Date cPrimary Master/Primary Slave FSB Frequency DRAM Frequency cProcessor Settings cMemory Shadow System shadow Video shadow Cache System BIOS area :[Write protect] Cache Video BIOS area Cache Base 0-512k :[Write Back] cExtended Memory BMC Version cBIOS Version Advanced menu c PCI Configuration SCSI LAN Option ROM Scan Enable Master Latency Timer Serial port A :[Auto] c PS/2 Mouse :[Auto Detect] c Local Bus IDE adapter Security menu cSet Supervisor Password cSet User Password c Diskette Access :[User] Boot menu c+Removable Devices c+Hard Drive cCD-ROMDrive Exit menu SCSI Utility Starting the SCSI Utility SCSI Utility Keyboard Commands Changing SCSI Device Settings Setting Devices c Host Adapter SCSI ID c SCSI Parity Checking c Host Adapter SCSI Termination : Enabled cBoot Device Options c Boot SCSI ID c Boot LUN Number c Include in BIOS Scan cAdvanced Configuration Options c Reset SCSI Bus at IC Initialization : Enabled cDisplay <Ctrl><A> Message During BIOS Initialization Remote Management and Front Panel Display Setup Tool How to start up and operate the setup tool To set up the LAN environment c[To set up the IP address] c[To set the subnet mask] To set up the front panel display Page Configuring MegaRAID IDE Configuring MegaRAID IDE Configuring Arrays Configuration Strategies Maximizing Drive Availability Selecting a RAID Level Creating Mirror Array From Existing Drive Using the MegaRAID IDE Setup Utility Setup window Array Information Physical Drive Information Physical Drive Options Help section Switch Windows (TAB) Auto Configure Stripe (F1) Auto Configure Mirror (F2) Create Array (F4) Array Type Drive(s) Stripe Size Bootable Drive Size Build Array Delete Array (F5) Restore Old Configuration (F6) Edit Options (F7) Save and Exit (F10) Page Installing Software Windows NT® Server Setting the motherboard Windows® 2000 Server Creating driver disks Selecting a driver for the SCSI Riser Card controller Selecting a driver for the RAID controller E/F (MR493/MR475) Installing the display driver Installing the network driver Procedure after installation of the Windows 2000 Server NetWare Before installing the NetWare Setup of the motherboard Preparation of a floppy disk Setup of the MS-DOSenvironment Condition of the MS-DOSenvironment for installing NetWare For installing NetWare 5.1 manually Selecting the driver when installing NetWare Selecting the IDE RAID Controller driver Page Selecting the SCSI Riser card driver Selecting the RAID Controller E2H/F driver Page Selecting the Onboard Network Adapter driver For installing the NetWare 4.2 manually Selecting the driver to install the NetWare Selecting the SCSI Riser Card Controller driver Selecting the RAID Controller driver Page Installation of Multi CPU Options Procedure after installation of the NetWare Setup of the RAID Controller Utility HarnessEye/web Installing and operation Setting AFT (Adapter Fault Tolerance/ALB (Adaptive Load Balancing) Setting IPSEC (installing Packet Protect) Page When using on Windows 2000: When using AFT (Adapter Fault Tolerance) and ALB (Adaptive Load Balance) Setup of IPSEC Page Page Page When using NetWare: Auto-shutdownfunction Setting the auto-shutdownfunction Canceling the auto-shutdownfunction Page Troubleshooting Troubleshooting You can hear abnormal noise or smell foul odours, and hear a continuous buzzer Page 206 Troubleshooting Characters are distorted or not displayed properly The system status indicators and disk status indicators turn on abnormally The disk and STS indicators light and flash amber The fault indicator lights amber The FDD indicator does not light 208 Troubleshooting An error is displayed during POST operation, or POST stops midway Loading of RAID controller BIOS stops midway Cannot install the OS The OS does not boot, or the OS bootup stops midway 210 Troubleshooting Windows NT/2000 is locked or cannot be used The power button does not function after abortion The internal clock does not keep precise time Trouble with Application Software 212 Troubleshooting Remedy When Windows NT/2000 is Usable Remedy When Windows NT/2000 is Unusable 214 Troubleshooting Page Specifications Page External Hard Drive Unit Z1 External Device Bay Unit Z1 Page Page Interfaces RGB interface synchronizing signals Serial interface Keyboard/mouse interface LAN-1/2interface USB-1/2interface Expansion slots (64bit/66MHz PCI slot) Expansion slots (for expansion PCI cards) Page Page Page Page Switch Setting Recovery Boot Page Page Page Page Trouble Information Page Page Page Page Page Unit Logs Basic system configuration CPUs Memories IDE Hard disk drives SCSI units Expansion units Other optional items