212 Troubleshooting

Remedy When Windows NT/2000 is Usable

Was the entire necessary procedure executed, and were all necessary files installed?

5Is the correct device driver installed?

6Is the software set up properly?

7Is the software used correctly?

If the trouble cannot be solved, contact the customer service section of the software manufacturer.

Remedy When Windows NT/2000 is Usable

If you yourself cannot solve the problem that has occurred on a system on which Windows NT/2000 can be used, carry out the procedure below, and contact your Toshiba Technical Support.

1Save the System Information for Windows 2000 or report of the Windows NT Diagnostic.

2Copy the trouble analysis information to floppy disk, MO Disk or other storage device so that the information can be retrieved.

3Execute the Harness Eye/web software, and make sure that there are no erroneous devices.

See the operating manual of Harness Eye / web

4Execute the utilities for the mounted devices (RAID controller, UPS, etc.), and make sure that there are no abnormalities.

See the operating manual of respective device.

5Note down the details of the trouble, how frequently the trou- ble occurs, the environment where the trouble occurs, and the method of simulating the trouble.

6In the case of systems not equipped with a redundant Hard Disk Drive (HDD) or when the cause of the trouble cannot be specified, shut down the system for fail-safe purposes, switch the server off, and contact your Toshiba Technical Support.

7On a system equipped with a redundant Hard Disk Drive (HDD), if it can be confirmed that one of the devices is mal-