Visioneer XP 300, XP 200, XP 100 manual Problem How do I uninstall PaperPort?

146VISIONEER STROBE XP SCANNER USER’S GUIDE

Problem: During installation I got the error message: PaperPort

Installation is not complete. What do I do?

The installation procedure was not successful. You need to reinstall the

PaperPort software.

Problem: I got the error message: PaperPort cannot allocate enough memory to perform internal critical operations. What do I do?

Close any other active applications so that additional memory is available. If you click Continue, PaperPort moves the file to the PaperPort data directory and renames the file with the prefix “bad”. This allows you to recover the file later. To recover the file, import it into PaperPort by using the Import command in the File menu.

Problem: The installation will not complete successfully. If installation finishes, the scanner’s OneTouch 4.0 options do not seem to work properly. What do I do?

A likely cause is that some driver programs are already installed on your computer for another scanner. They are interfering with the installation and OneTouch options, and you need to remove those other drivers and re-install your Visioneer Strobe XP scanner. Please see the documentation that you received with the other scanner for the steps to remove its driver programs. You can also use the basic steps in the section “To Install Another Driver” on page 148, but instead of uninstalling OneTouch 4.0, uninstall the other scanner’s driver programs. After uninstalling the other scanner’s driver programs, uninstall OneTouch 4.0 using the steps on page 147, then reinstall it.

Problem: The scanned images are of poor quality even after I recalibrated and cleaned the scanner. What do I do?

The calibration procedure was not successful. You may have a defective scanner. Please see the Technical Support Card that you received with your scanner for the telephone number or email address to contact Visioneer Technical Support.

Problem: How do I uninstall PaperPort?

See the next section. Uninstalling does not delete your scanned items; they remain in the PaperPort Data folder.