VTech erisbusinesssystem 4-line office phones main console manual

Appendix

Troubleshooting

There is no dial tone.

•First try all the suggestions above.

•Make sure you plug the handset cord securely and firmly into the jack on the telephone base and the corded handset.

•If the previous suggestions do not work, disconnect the telephone line from the console and connect it to a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or local service. Contact your telephone service provider.

•Your telephone line cords or Ethernet cable might be defective. Try installing new ones.

•Make sure a line is selected. Press a line key (L1-L4) or SPEAKER .

•If there is no dial tone when you press HEADSET, make sure the corded headset is firmly connected to the jack.

I cannot dial out.

•First try all the suggestions above.

•Make sure you have a dial tone before dialing. The corded handset might take a second or two to connect the console and produce a dial tone. This is normal. Wait an extra second before dialing.

•Make sure the telephone is set to the correct dial mode (pulse dial or tone dial) for the service in your area. Refer to Dial mode on page 44 to set the dial mode.

•If the other telephones in your building are having the same problem, contact your telephone service provider.

My computer can’t connect to the network after plugging the Ethernet cable through the PC port ( ).

•Make sure the console is connected to power. The PC port ( ) does not work when the console does not have power source or during a power outage.

•Make sure you plug the Ethernet cable connecting to the Ethernet switch or router into the Ethernet port and the Ethernet cable connecting to the computer into the PC port.

The network connection speed on my computer drops significantly after plugging the Ethernet cable through the PC port ( ).

•If you are using Gigabit Ethernet system, the connection speed drops to 100M after plugging the Ethernet cable through the PC port ( ).

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VTech erisbusinesssystem 4-line office phones main console warranty There is no dial tone, Cannot dial out

Contents

User’s manual Congratulations Safety information Important safety information Especially about cordless telephones Parts checklist Table of contents Directory Index 119 Console overview Getting started Flash Main menu Using menus REC Console screen icons Alert tones Alert tones and lightsLights Introduction Method 1 Install the console as a system telephone There are two installation methodsPlanning your system Use the existing Ethernet wall jack Set up a new network Method 2 Install the console as a stand-alone telephone Avoid placing the console too close to Installation Console installation Getting started Option 1 Connect to four single-line wall jacks Option 2 Connect to two 2-line wall jacks To set an extension number To set static IP when initially setting up the console Console installation system telephone Console installation stand-alone telephone To mount the console on the wall Wall mount installation Getting started Ethernet Switch Getting started See Console installation on pages Console connecting to this phone. Press Connecting desksetsXXX.XXX.X.X Press Select to proceed before you Starting To register an UP407 cordless handset to your UP416 console Adding and registering a cordless handset To register an IS6100 cordless headset to your UP416 console Adding and registering a cordless headset Deregistering cordless handset and cordless headset To add a corded headset to the console Adding a corded headset To change the extension number System setupMenu settings Set extension number To release an extension number Release extension number To set the prime line Prime line Line group To enable the Auto set IP Network setup To enable Set static IP To disable Auto set IP Subnet mask XXX.XXX.X.X. Use the dialing keys to To change the discovery method Discovery method To check the network information Network info Ringer volume Telephone setup Ringer tone Set date/time Español LCD languageMENU/SELECT or /SKIP To select English, Français or Home area code LCD contrast Key tone To turn this feature on or off Dial modeCall privacy Hold reminder Music on hold Phone rename Set defaultTo reset all feature settings to default Set phone to default settings? Press ‘SELECT’ to confirm Customer support Telephone operation Line indicatorsMaking and ending a call To make a call using the console To end a call using the console Full-duplex speakerphone To make a call using a corded headsetTo make a call using a cordless headset On hook dialing predialing Options while on calls Hold Switching between lines Press MENU/SELECT to select Call Privacy To turn call privacy off during a callTo turn call privacy back on during a call To stop recording Recording a callTo record a call Press MENU/SELECT to choose Start recording To access the one-touch memory while on a call To access the directory while on a callTo access the call history while on a call To access the redial list while on a call Press Speaker or Headset RedialTo view the 10 most recently dialed numbers To redial a number Console displays Press a 1-touch key to save the number To copy a redial entry to one-touch memory Auto-redial Conference call Inviting parties using IntercomJoin a call in progress To drop an outside line Call scenario End an intercom call IntercomMake an intercom call to an extension Answer an intercom call Blind transfer Call transfer Transfer a call and speak to the receiving party Call transfer using intercom Assign a one-touch entry One touch Screen displays Press a 1-touch key to save the number Edit the one-touch key Review the one-touch entryMENU/SELECT or To dial a one-touch entry Delete an one-touch key Capacity About the directoryExit the directory Create a new directory entry Create directory entries Review directory entries Search by name Search directory Display dial Dial, delete or edit entriesDelete an entry Select Edit an entry Repeat or Copy a directory entry to one touchConsole displays Number saved to 1-touch key Information about caller ID with call waiting About the caller ID How the caller ID information call log works Caller ID information Review the caller ID information Missed new calls indicatorCaller ID operation Memory match Dial a call history entry View dialing options Save a caller ID entry to the directory To delete all caller ID history entries Copy a caller ID entry to one touchPress DELETE. The screen displays All calls history deleted Reasons for missing caller ID information Reasons for missing caller ID informationOn-screen message Reason Answering system capacity About the answering system Auto attendant delay Auto attendant setupAuto attendant on/off Announcement Press MENU/SELECT or /SKIP Night modeChoose General OGM or Directory OGM . When Day OGM , Night OGM or Directory OGM , then Set the start and end time of auto attendant announcement To default announcement? Reset auto attendant Private mailbox delay Private mailbox setupPrivate mailbox on/off To play an announcement Reset announcement to default? Call intercept Remote access code Answering system setupMessage date/time Message Length Message alert Recording time Call screening Auto attendant operation Using the auto attendant OGM Auto attendant AA flow chart To listen to messages in the mailbox Answering system operationNew message indication Message playback Options during playback When a message is playing on the consoleDelete all central mailbox messages Record memo Delete all private mailbox messages Remote commands Remote accessTo remotely reach the answering system Press to play current private mailbox announcement Console display screen messages Appendix Dhcp 105 Console displays Check Network TroubleshootingMy telephone base doesn’t work at all Cannot dial out There is no dial tone Cannot join a conversation in progress Operation during a power failureCannot make intercom calls Cannot transfer outside calls My caller ID isn’t working My calls fade in and out while I’m using my corded handsetHear other calls while using my telephone My console does not ring when I receive a call Auto attendant announcement is not correct System does not receive caller ID when on a callOutgoing announcement is not clear Auto attendant does not record messages Answering system is recording incomplete messages Answering system does not respond to remote access commandsHave difficulty hearing messages Common cure for electronic equipment Taking care of your telephone Maintenance Industry Canada FCC part 68 and Acta Can ICES-3 A/NMB-3A FCC part What does this limited warranty cover? Limited warranty 117 Technical speciﬁcations Index Index Index