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VTech erisbusinesssystem 4-line office phones main console Outgoing announcement is not clear

Models: erisbusinesssystem 4-line office phones main console

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Appendix

Troubleshooting

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.

System does not receive caller ID when on a call.

•Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

The outgoing announcement is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the console.

•Make sure there is no background noise (television, music, traffic, etc.) when recording.

The auto attendant does not record messages.

•Make sure the auto attendant is turned on (page 83).

•Make sure the memory of the answering system is not full. Please refer to the Call screening on page 95 in the user’s manual. If the memory is full, the system announces “Memory full” and then hangs up. You need to delete some old messages in order to make room for new messages.

•If Greeting only is selected in the Message length menu (page 94), the answering system only plays the outgoing announcement. It does not record incoming message.

The auto attendant announcement is not correct.

•Make sure the day/night announcements are set up and recorded (page 85).

•Make sure that the DAY and NIGHT times that you entered are appropriate. See Set the start and end time of auto attendant announcement on page 86.

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VTech erisbusinesssystem 4-line office phones main console warranty System does not receive caller ID when on a call

Contents

User’s manual Congratulations Important safety information Safety informationEspecially about cordless telephones Parts checklist Table of contents Directory Index 119 Getting started Console overviewFlash Using menus Main menuConsole screen icons RECAlert tones Alert tones and lightsLights Introduction Method 1 Install the console as a system telephone There are two installation methodsPlanning your system Set up a new network Use the existing Ethernet wall jackMethod 2 Install the console as a stand-alone telephone Installation Avoid placing the console too close toConsole installation Getting started Option 1 Connect to four single-line wall jacks Option 2 Connect to two 2-line wall jacks To set an extension number Console installation system telephone To set static IP when initially setting up the consoleConsole installation stand-alone telephone Wall mount installation To mount the console on the wallGetting started Ethernet Switch Getting started See Console installation on pages Console connecting to this phone. Press Connecting desksetsXXX.XXX.X.X Press Select to proceed before you Starting Adding and registering a cordless handset To register an UP407 cordless handset to your UP416 consoleAdding and registering a cordless headset To register an IS6100 cordless headset to your UP416 consoleDeregistering cordless handset and cordless headset Adding a corded headset To add a corded headset to the consoleSet extension number System setupMenu settings To change the extension numberRelease extension number To release an extension numberPrime line To set the prime lineLine group Network setup To enable the Auto set IPTo disable Auto set IP To enable Set static IPSubnet mask XXX.XXX.X.X. Use the dialing keys to Discovery method To change the discovery methodNetwork info To check the network informationTelephone setup Ringer volumeRinger tone Set date/time To select English, Français or LCD languageMENU/SELECT or /SKIP EspañolHome area code Key tone LCD contrastTo turn this feature on or off Dial modeCall privacy Music on hold Hold reminderSet phone to default settings? Press ‘SELECT’ to confirm Set defaultTo reset all feature settings to default Phone renameCustomer support To end a call using the console Line indicatorsMaking and ending a call To make a call using the console Telephone operationOn hook dialing predialing To make a call using a corded headsetTo make a call using a cordless headset Full-duplex speakerphoneOptions while on calls Switching between lines HoldPress MENU/SELECT to select Call Privacy To turn call privacy off during a callTo turn call privacy back on during a call Press MENU/SELECT to choose Start recording Recording a callTo record a call To stop recordingTo access the redial list while on a call To access the directory while on a callTo access the call history while on a call To access the one-touch memory while on a callTo redial a number RedialTo view the 10 most recently dialed numbers Press Speaker or HeadsetTo copy a redial entry to one-touch memory Console displays Press a 1-touch key to save the numberAuto-redial Conference call Inviting parties using IntercomJoin a call in progress To drop an outside line Call scenario Answer an intercom call IntercomMake an intercom call to an extension End an intercom callCall transfer Blind transferCall transfer using intercom Transfer a call and speak to the receiving partyOne touch Assign a one-touch entryScreen displays Press a 1-touch key to save the number To dial a one-touch entry Review the one-touch entryMENU/SELECT or Edit the one-touch keyDelete an one-touch key Capacity About the directoryExit the directory Create directory entries Create a new directory entryReview directory entries Search directory Search by nameDisplay dial Dial, delete or edit entriesDelete an entry Edit an entry SelectRepeat or Copy a directory entry to one touchConsole displays Number saved to 1-touch key About the caller ID Information about caller ID with call waitingCaller ID information How the caller ID information call log worksMemory match Missed new calls indicatorCaller ID operation Review the caller ID informationView dialing options Dial a call history entrySave a caller ID entry to the directory To delete all caller ID history entries Copy a caller ID entry to one touchPress DELETE. The screen displays All calls history deleted Reasons for missing caller ID information Reasons for missing caller ID informationOn-screen message Reason About the answering system Answering system capacityAuto attendant delay Auto attendant setupAuto attendant on/off Announcement Day OGM , Night OGM or Directory OGM , then Night modeChoose General OGM or Directory OGM . When Press MENU/SELECT or /SKIPSet the start and end time of auto attendant announcement To default announcement? Reset auto attendant Private mailbox delay Private mailbox setupPrivate mailbox on/off To play an announcement Reset announcement to default? Call intercept Remote access code Answering system setupMessage date/time Message alert Message LengthCall screening Recording timeUsing the auto attendant Auto attendant operationAuto attendant AA flow chart OGMMessage playback Answering system operationNew message indication To listen to messages in the mailboxOptions during playback When a message is playing on the consoleDelete all central mailbox messages Delete all private mailbox messages Record memoRemote commands Remote accessTo remotely reach the answering system Press to play current private mailbox announcement Appendix Console display screen messagesDhcp 105 Console displays Check Network TroubleshootingMy telephone base doesn’t work at all There is no dial tone Cannot dial outCannot transfer outside calls Operation during a power failureCannot make intercom calls Cannot join a conversation in progressMy console does not ring when I receive a call My calls fade in and out while I’m using my corded handsetHear other calls while using my telephone My caller ID isn’t workingAuto attendant does not record messages System does not receive caller ID when on a callOutgoing announcement is not clear Auto attendant announcement is not correctAnswering system is recording incomplete messages Answering system does not respond to remote access commandsHave difficulty hearing messages Common cure for electronic equipment Maintenance Taking care of your telephoneFCC part 68 and Acta Industry CanadaFCC part Can ICES-3 A/NMB-3ALimited warranty What does this limited warranty cover?117 Technical speciﬁcations Index Index Index